I acknowledge my appointment isn’t fully booked until I’ve received confirmation from Alex himself. 

Pending Approval 

Welcome to Whisker Workshop Grooming, where your furry friend receives VIP treatment from a professional pet groomer. Our cozy, cage-free salon offers top-notch grooming services tailored to your dog's needs. With a passion for animals and a commitment to excellence, we provide personalized one-on-one appointments for a stress-free experience. From relaxing baths to stylish trims, your pup will leave looking and feeling their best. Give your dog the star treatment they deserve - book an appointment with Whisker Workshop Grooming today!

Whisker Workshop Grooming

Whisker Workshop Grooming Policies, Procedures, and Terms of Service

Introduction

Welcome to Whisker Workshop Grooming, where your furry friends are treated like royalty. We provide one-on-one, cage-free grooming in a calm, home environment, ensuring your pet gets the personal attention they deserve.

Drop-off and Pick-up Procedures

Drop-off:

Please text or call upon arrival, and I will meet you outside. First-time visitors are encouraged to come inside for a brief tour to ease any anxiety for pets and parents.

Pick-up:

You will receive a text 15 minutes before your pet is ready. Please head over and let us know when you arrive; we will bring your pet out to you.

Service Estimates and Pricing

Initial estimates are based on the information provided and are subject to change upon physical assessment. Factors such as size, coat condition, and behavior may affect the final cost.

Payment Policy

Payment is due upon completion of services. We accept:

Cash
Checks
Credit/Debit cards
Online payments
All balances must be paid within 10 days to avoid penalties 


Appointment and Cancellation Policy

All services are by appointment only. A 48-hour notice is required for cancellations or rescheduling. Failure to provide notice results in being charged for the full cost of scheduled services.

Handling and Behavior

Additional fees may apply for pets requiring special handling due to aggressive behavior or other issues. Please inform us of any behavioral or medical concerns before the appointment.

Late Arrival and Pickup Policy

Arrivals more than 15 minutes late may be rescheduled, and a $15 late fee will apply. Please be prompt for pickups; extended stays may incur additional fees.

Matting Policy

Undisclosed matting will incur additional charges. We will remove matting as humanely as possible, but please note that de-matting can irritate the skin. Full shave-downs for matted dogs start at a minimum of $250 and may go up to $350 or more, depending on the severity of the matting and the time required to complete the grooming.

Health and Vaccination Policy

All pets must be current on vaccinations, including rabies, distemper, and parvovirus. Proof of vaccination is required. Pets showing signs of illness will need to be rescheduled, and a rescheduling fee may apply.

Flea and Tick Policy

Pets must be flea and tick-free. Detection of fleas/ticks will result in an added treatment fee and immediate sanitation of the grooming area.

Emergency and Medical Attention Policy

In case of a medical emergency, we will contact you immediately. If unreachable, we will seek veterinary care at your expense. Please provide your preferred vet’s contact information.

Senior Pets and Special Needs Policy

Senior pets or those with special needs may require additional care and time. Please notify us in advance; additional fees may apply.

Behavior and Training Policy

Pets must be reasonably trained and under control. Dangerous behavior will stop the session, and the owner must pick up the pet immediately. Owners are liable for damages caused by their pets.

No-Show and Late Cancellation Policy

No-shows and cancellations made with less than 48 hours' notice will forfeit the deposit and may incur additional fees for rebooking.

Personal Belongings Policy

We are not responsible for lost items left on pets, such as collars, leashes, or toys. Please remove these items before the appointment.

Parking and Entry Policy

Please follow our instructions for parking and entering the premises. Do not knock or ring the doorbell during grooming sessions to maintain a calm environment.

Privacy Policy

Your privacy is important to us. We use your information solely for grooming purposes and will not share it without your permission.

Pet Photography and Media Policy

We love showcasing our furry clients! By booking with us, you consent to photographs of your pet being used for promotional purposes. Please inform us if you do not wish for your pet's photos to be used.

Safety and Injury Policy

Grooming tools are sharp, and although rare, injuries may occur. We will provide first aid and inform you immediately. More serious injuries will require veterinary care at the owner's expense unless due to our negligence.

Satisfaction Guarantee

We are committed to providing the highest quality service. If you are not satisfied, please inform us within 24 hours for reasonable adjustments.

Client Responsibility and Acknowledgment

Booking an appointment indicates acceptance of these policies. Clients are responsible for reviewing all policies before scheduling services.

Liability Waiver

Clients release Whisker Workshop Grooming and its employees from liability for accidents unless due to our negligence. We are not responsible for veterinary charges that may result from grooming.

Alex is the best. Always consistent. Great with communication and updates you the status of grooming and completion.

I can confidently say this is the best groomer in Conway. I'm always happy when I see my dog ​​after a haircut. Once you try him, you'll fall in love with his skills.

Like always my puppy was so happy to see Alex for her pamper day!!! She is always so soft and smells so good when I go and pick her up.  She always wants a nap from them playing while he's grooming her also.  ♥️♥️

Our Bernedoodle had matting and needed to be shaved. Alex did an amazing job and our dog is feeling much better. I recommend Alex for anyone looking for a solid dog grooming experience



Alex is the best groomer ever!!! My little puppy Harley loves him.  She's so good for him and makes sure to give him lots of kisses when she sees him.  He's very kind and patient and makes sure your puppy is relaxed!!!! Thank you Alex!!!! 

Alex Moore

Unlock a seamless booking experience

Choose add-ons to enhance your service, or continue without any.

You'll be able to choose add-ons after selecting the service.

Add-ons for {serviceName}

Add-ons

Address

Appointment successfully booked

Processing payment

Processing deposit payment

We are reviewing your appointment request and we'll get back to you via email soon. Thank you!

Appointment request received

We sincerely apologize and welcome you to pick a new time slot or call us

Unfortunately, {businessName} had to decline your appointment request

You have cancelled your appointment

Appointment has already occurred

If you think this is an error, please contact us at <link>{contactLink}</link>.

Appointment deleted

We're sorry, but the appointment does not exist

This business has disabled online booking

You can manage the new appointment <link>at this link</link>.

Appointment rescheduled

Pay over time on purchases of {amount} or more for bookings, packages and gift cards. See if you qualify before you pay. <signUp>Sign up</signUp>

Pay over time on purchases of {amount} or more. See if you qualify before you pay. <signUp>Sign up</signUp>

Cancel appointment

Reschedule

Cancel or reschedule

Cancellation policy

We weren't able to confirm this booking. Try once more, or reach out to the business if the issue keeps happening.

Verification failed

Contact details

Enter contact details

Contact

Date & time

Changed your details?

Email address mismatch

Fees help keep your account secure, hold your appointment time, and support ongoing platform improvements.

Goldie charges booking fees to help keep your account secure and support ongoing platform improvements. These fees are paid directly to Goldie.

A few details before you book

Fill in the form before appointment

Gift Card

Customize gift card

Choose style

Choose value

Gift card redeemed

Gift card refunded

Gift cards

Hours

Invalid gift card

Loyalty Program

You have a loyalty reward of {value} off. Do you want to apply it to this appointment?

You have a loyalty reward available for this appointment. Which discount do you want to apply?

Loyalty reward available

Package details

Package offers

Package purchased!

Packages

The time to complete your booking has run out. Select a new date and time to restart the process.

Your gift card details are saved. Go back to gift card setup to restart checkout.

Your package details are saved. Go back to package setup to restart checkout.

Payment session expired

Enter verification code

We've detected you've booked before with this business. To enjoy a faster checkout experience, we have sent you a verification code to {phone}.

Portfolio

Products

Select a product that complements your service, or continue without one.

Reschedule appointment

Reviews

Services & Products

Services

{type, select, staff {Services by {name}} other {All services}}

Confirm within the next minute to keep it. If so, your answers so far will be saved.

Your slot is about to expire

Pick a new time to book your appointment.

That slot has expired

Filter by staff

Our staff

Would you like to add sub-clients for this appointment?

We'll notify you when a slot becomes available

Successfully joined the waitlist

Available to book

You have left the waitlist

Saved cards on file

Change password

Goldie empowers independent beauty, wellness, and lifestyle professionals and their customers to manage their appointments.

Create an account to manage your appointments

<highlight>{buyerName}</highlight> bought you a <highlight>{value}</highlight> gift card from <highlight>{businessName}</highlight>. To redeem it, simply create a free account.

Delete account

Changing your email will trigger a new email verification.

Forgot your password?

Gift card history

Sign in to manage your appointments

<highlight>{buyerName}</highlight> bought you a <highlight>{value}</highlight> gift card from <highlight>{businessName}</highlight>. To redeem it, simply sign in.

Rewards

Package history

Remove card

Reset password

Before we get started, please confirm your email address. We've sent you a verification email to {email}.

Verify your account

This phone number is already linked to an existing account. That account was created using email {email}.

Number already in use

We have sent a text message with a 4 digit verification code to {phone}. Please enter it below.

Verify your phone number

We’re making some improvements right now

buyer name

name

recipient name

Document required

Form

Form submission

Photo required

Leave a review

Thanks for the review! ❤️

Please leave your review. Thanks! ❤

Appointment form

After that, deposits are non-refundable in case of cancellation or no-show. However, if you reschedule within the above timeframe using the link provided, your deposit will be automatically transferred to your future appointment.

You can cancel or reschedule before {time} on {date}.

An email with the gift card has been sent to <bold>{recipient}</bold>. If they haven't received it, please ask them to check their spam or junk folder.

Reviews

Sciguard

Vita

Tracey

Eric

Tracey