SUBMIT A NEW CLIENT INTAKE FORM PLEASE

Welcome to Whisker Workshop Grooming, where your furry friend receives VIP treatment from a professional pet groomer. Our cozy, cage-free salon offers top-notch grooming services tailored to your dog's needs. With a passion for animals and a commitment to excellence, we provide personalized one-on-one appointments for a stress-free experience. From relaxing baths to stylish trims, your pup will leave looking and feeling their best. Give your dog the star treatment they deserve - book an appointment with Whisker Workshop Grooming today!

Whisker Workshop Grooming

Whisker Workshop Grooming Policies, Procedures, and Terms of Service

Introduction

Welcome to Whisker Workshop Grooming, where your furry friends are treated like royalty. We provide one-on-one, cage-free grooming in a calm, home environment, ensuring your pet gets the personal attention they deserve.

Drop-off and Pick-up Procedures

Drop-off:

Please text or call upon arrival, and I will meet you outside. First-time visitors are encouraged to come inside for a brief tour to ease any anxiety for pets and parents.

Pick-up:

You will receive a text 15 minutes before your pet is ready. Please head over and let us know when you arrive; we will bring your pet out to you.

Service Estimates and Pricing

Initial estimates are based on the information provided and are subject to change upon physical assessment. Factors such as size, coat condition, and behavior may affect the final cost.

Payment Policy

Payment is due upon completion of services. We accept:

Cash
Checks
Credit/Debit cards
Online payments
All balances must be paid within 10 days to avoid penalties or legal action.

Deposit Policy

A deposit is required to secure your appointment. Deposits are non refundable: This applies even in situations where Whisker Workshop Grooming must reschedue to unforeseen circumstances, such as i

Appointment and Cancellation Policy

All services are by appointment only. A 48-hour notice is required for cancellations or rescheduling. Failure to provide notice results in forfeiting the deposit.

Handling and Behavior

Additional fees may apply for pets requiring special handling due to aggressive behavior or other issues. Please inform us of any behavioral or medical concerns before the appointment.

Late Arrival and Pickup Policy

Arrivals more than 15 minutes late may be rescheduled, and a $15 late fee will apply. Please be prompt for pickups; extended stays may incur additional fees.

Matting Policy

Undisclosed matting will incur additional charges. We will remove matting as humanely as possible, but please note that de-matting can irritate the skin. Full shave-downs for matted dogs start at a minimum of $250 and may go up to $350 or more, depending on the severity of the matting and the time required to complete the grooming.

Health and Vaccination Policy

All pets must be current on vaccinations, including rabies, distemper, and parvovirus. Proof of vaccination is required. Pets showing signs of illness will need to be rescheduled, and a rescheduling fee may apply.

Flea and Tick Policy

Pets must be flea and tick-free. Detection of fleas/ticks will result in an added treatment fee and immediate sanitation of the grooming area.

Emergency and Medical Attention Policy

In case of a medical emergency, we will contact you immediately. If unreachable, we will seek veterinary care at your expense. Please provide your preferred vet’s contact information.

Senior Pets and Special Needs Policy

Senior pets or those with special needs may require additional care and time. Please notify us in advance; additional fees may apply.

Behavior and Training Policy

Pets must be reasonably trained and under control. Dangerous behavior will stop the session, and the owner must pick up the pet immediately. Owners are liable for damages caused by their pets.

No-Show and Late Cancellation Policy

No-shows and cancellations made with less than 48 hours' notice will forfeit the deposit and may incur additional fees for rebooking.

Personal Belongings Policy

We are not responsible for lost items left on pets, such as collars, leashes, or toys. Please remove these items before the appointment.

Parking and Entry Policy

Please follow our instructions for parking and entering the premises. Do not knock or ring the doorbell during grooming sessions to maintain a calm environment.

Privacy Policy

Your privacy is important to us. We use your information solely for grooming purposes and will not share it without your permission.

Pet Photography and Media Policy

We love showcasing our furry clients! By booking with us, you consent to photographs of your pet being used for promotional purposes. Please inform us if you do not wish for your pet's photos to be used.

Safety and Injury Policy

Grooming tools are sharp, and although rare, injuries may occur. We will provide first aid and inform you immediately. More serious injuries will require veterinary care at the owner's expense unless due to our negligence.

Satisfaction Guarantee

We are committed to providing the highest quality service. If you are not satisfied, please inform us within 24 hours for reasonable adjustments.

Client Responsibility and Acknowledgment

Booking an appointment indicates acceptance of these policies. Clients are responsible for reviewing all policies before scheduling services.

Liability Waiver

Clients release Whisker Workshop Grooming and its employees from liability for accidents unless due to our negligence. We are not responsible for veterinary charges that may result from grooming.

I can confidently say this is the best groomer in Conway. I'm always happy when I see my dog ​​after a haircut. Once you try him, you'll fall in love with his skills.

Our Bernedoodle had matting and needed to be shaved. Alex did an amazing job and our dog is feeling much better. I recommend Alex for anyone looking for a solid dog grooming experience



Like always my puppy was so happy to see Alex for her pamper day!!! She is always so soft and smells so good when I go and pick her up.  She always wants a nap from them playing while he's grooming her also.  ♥️♥️

Alex is the best groomer ever!!! My little puppy Harley loves him.  She's so good for him and makes sure to give him lots of kisses when she sees him.  He's very kind and patient and makes sure your puppy is relaxed!!!! Thank you Alex!!!! 

Alex

Haircut

Bath & refresh

De-shedding treatment

Nail trim

Mobile Grooming

pet sitting

Consult

Dog Walking

Deshedding removed excess undercoat to help significantly decrease the excess hair everywhere at home!

Deshedding treatment

Lrg Doodle Full Groom (All Inclusive): Comprehensive grooming for large Doodles, including bath, haircut, nail trim, ear cleaning, and coat conditioning for a clean, healthy, and stylish look.

Lrg Doodle- Full Groom (all inclusive)

Full Groom with Matting Removal: Expert care including thorough dematting and a short shave to safely remove severe mats, leaving your pet clean, comfortable, and refreshed.

Full Groom- large. Short hair 

Our full groom for double or triple-coated dogs, like Australian Shepherds and Golden Retrievers, includes a thorough de-shedding treatment to reduce loose fur and maintain a healthy, shiny coat.

Aussie De-shed

dog/house sitting from your home- can use my home in some circumstances 

Dog sit

over the phone or in person consultation and quote

Consultation and Quote

I’ll come to your home and take ur dog for a 30 minute adventure!

Dog walking 

Unlock a seamless booking experience

Choose add-ons to enhance your service, or continue without any.

You'll be able to choose add-ons after selecting the service.

Add-ons for {serviceName}

Add-ons

Address

Appointment successfully booked

Processing deposit payment

We are reviewing your appointment request and we'll get back to you via email soon. Thank you!

Appointment request received

We sincerely apologize and welcome you to pick a new time slot or call us

Unfortunately, {businessName} had to decline your appointment request

You have cancelled your appointment

Appointment has already occurred

If you think this is an error, please contact us at <link>{contactLink}</link>.

Appointment deleted

We're sorry, but the appointment does not exist

This business has disabled online booking

You can manage the new appointment <link>at this link</link>.

Appointment rescheduled

Cancel appointment

Reschedule

Cancel or reschedule

Cancellation policy

Enter contact details

Contact

Date & time

Changed your details?

Email address mismatch

Fill in the form before appointment

Gift Card

Customize gift card

Choose style

Choose value

Gift card redeemed

Gift card refunded

Gift cards

Hours

Invalid gift card

Loyalty Program

You have a loyalty reward of {value} off. Do you want to apply it to this appointment?

You have a loyalty reward available for this appointment. Which discount do you want to apply?

Loyalty reward available

The time to complete your booking has run out. Select a new date and time to restart the process.

Your gift card details are saved. Go back to gift card setup to restart checkout.

Payment session expired

Portfolio

Products

Select a product that complements your service, or continue without one.

Reviews

Services & Products

Services

{type, select, staff {Services by {name}} other {All services}}

Filter by staff

Our staff

Would you like to add sub-clients for this appointment?

We'll notify you when a slot becomes available

Successfully joined the waitlist

Available to book

You have left the waitlist

Saved cards on file

Change password

Goldie empowers independent beauty, wellness, and lifestyle professionals and their customers to manage their appointments.

Create an account to manage your appointments

<highlight>{buyerName}</highlight> bought you a <highlight>{value}</highlight> gift card from <highlight>{businessName}</highlight>. To redeem it, simply create a free account.

Delete account

Changing your email will trigger a new email verification.

Forgot your password?

Gift card history

Sign in to manage your appointments

<highlight>{buyerName}</highlight> bought you a <highlight>{value}</highlight> gift card from <highlight>{businessName}</highlight>. To redeem it, simply sign in.

Rewards

Remove card

Reset password

Before we get started, please confirm your email address. We've sent you a verification email to {email}.

Verify your account

We’re making some improvements right now

buyer name

name

recipient name

Document required

Form

Form submission

Photo required

Leave a review

Please leave your review. Thanks! ❤

Appointment form

After that, deposits are non-refundable in case of cancellation or no-show. However, if you reschedule within the above timeframe using the link provided, your deposit will be automatically transferred to your future appointment.

You can cancel or reschedule before {time} on {date}.

An email with the gift card has been sent to <bold>{recipient}</bold>. If they haven't received it, please ask them to check their spam or junk folder.