Redefined by Cal

By booking with Redefined by Cal, you agree to these Policies & Terms. Redefined by Cal may cancel or reschedule a confirmed appointment if needed and will notify you as soon as reasonably possible. Please arrive on time; arriving late may shorten your service or require rescheduling. If you need to cancel or reschedule, please do so as early as possible; late cancellations and no-shows may incur a fee. 1. Booking & Deposits • All appointments must be booked in advance. • A non-refundable deposit may be required to secure your booking. This will be deducted from the total treatment cost. • Appointments are not confirmed until the deposit has been received. Cancellations & Rescheduling • A minimum of 48 hours notice is required to reschedule and 72 hours notice to cancel your appointment. • Failure to provide adequate notice may result in loss of your deposit. • Repeated cancellations or no-shows may result in refusal of future bookings. Lateness Policy • Please arrive on time for your appointment. • If you arrive late, your appointment time may be shortened to avoid impacting other clients. • If you are more than 10–15 minutes late, your appointment may be cancelled and your deposit forfeited - this will not be transferable and a new deposit will be required for a future booking. • Persistent lateness may result in refusal of future bookings. Client Suitability & Medical Information • You must disclose all relevant medical history, allergies, medications, and previous treatments prior to your appointment. • Failure to provide accurate information may result in treatment being declined or complications, for which the practitioner is not responsible. • The practitioner reserves the right to refuse treatment if it is deemed unsafe or unsuitable. Results & Expectations • Individual results may vary depending on factors such as skin type, lifestyle, and aftercare. • No guarantees can be made regarding specific outcomes. • Follow-up treatments may be required to achieve desired results. Aftercare Responsibility • You will be provided with aftercare advice following your treatment. • It is your responsibility to follow all aftercare instructions. • The practitioner is not liable for complications arising from failure to follow aftercare guidance. Payments • Full payment is required at the time of your appointment unless agreed otherwise. • Prices are subject to change without prior notice. Behaviour Policy • Respectful and appropriate behaviour is expected at all times. • Any form of negative, aggressive, abusive, or inappropriate behaviour will not be tolerated under any circumstances. • This includes (but is not limited to): • Verbal abuse or hostility • Disrespectful or inappropriate language • Intimidating or threatening behaviour • The practitioner reserves the right to: • Refuse or terminate treatment immediately • Cancel current or future appointments • Retain any deposit or payment made Right to Refuse Service • The practitioner reserves the right to refuse treatment at their discretion, including but not limited to concerns regarding safety, medical suitability, or client conduct. ⸻ 10. Agreement By booking an appointment, you confirm that you have read, understood, and agreed to these terms and conditions. Thank you for your cooperation and understanding.