By ticking, you agree you have read and understood the Policy & Terms of booking.

Redefined by Cal

By booking with Redefined by Cal, you agree to these Policies & Terms. 

Redefined by Cal may cancel or reschedule a confirmed appointment if needed and will notify you as soon as reasonably possible. Please arrive on time; arriving late may shorten your service or require rescheduling. If you need to cancel or reschedule, please do so as early as possible; late cancellations and no-shows may incur a fee.

1. Booking & Deposits

•	All appointments must be booked in advance.
•	A non-refundable deposit may be required to secure your booking. This will be deducted from the total treatment cost.
•	Appointments are not confirmed until the deposit has been received.
Cancellations & Rescheduling
•	A minimum of 48 hours notice is required to reschedule and  72 hours notice to cancel your appointment.
•	Failure to provide adequate notice may result in loss of your deposit.
•	Repeated cancellations or no-shows may result in refusal of future bookings.

Lateness Policy

•	Please arrive on time for your appointment.
•	If you arrive late, your appointment time may be shortened to avoid impacting other clients.
•	If you are more than 10–15 minutes late, your appointment may be cancelled and your deposit forfeited - this will not be transferable and a new deposit will be required for a future booking.
•	Persistent lateness may result in refusal of future bookings.
Client Suitability & Medical Information
•	You must disclose all relevant medical history, allergies, medications, and previous treatments prior to your appointment.
•	Failure to provide accurate information may result in treatment being declined or complications, for which the practitioner is not responsible.
•	The practitioner reserves the right to refuse treatment if it is deemed unsafe or unsuitable.

Results & Expectations

•	Individual results may vary depending on factors such as skin type, lifestyle, and aftercare.
•	No guarantees can be made regarding specific outcomes.
•	Follow-up treatments may be required to achieve desired results.

Aftercare Responsibility

•	You will be provided with aftercare advice following your treatment.
•	It is your responsibility to follow all aftercare instructions.
•	The practitioner is not liable for complications arising from failure to follow aftercare guidance.

Payments

•	Full payment is required at the time of your appointment unless agreed otherwise.
•	Prices are subject to change without prior notice.

Behaviour Policy

•	Respectful and appropriate behaviour is expected at all times.
•	Any form of negative, aggressive, abusive, or inappropriate behaviour will not be tolerated under any circumstances.
•	This includes (but is not limited to):
•	Verbal abuse or hostility
•	Disrespectful or inappropriate language
•	Intimidating or threatening behaviour
•	The practitioner reserves the right to:
•	Refuse or terminate treatment immediately
•	Cancel current or future appointments
•	Retain any deposit or payment made

Right to Refuse Service

•	The practitioner reserves the right to refuse treatment at their discretion, including but not limited to concerns regarding safety, medical suitability, or client conduct.

⸻

10. Agreement

By booking an appointment, you confirm that you have read, understood, and agreed to these terms and conditions.

Thank you for your cooperation and understanding.

Callum Brooke

Consultations

Dermal Filler

Botulinum Toxin

Smooth lip wrinkles, add volume, and enhance lip shape for a naturally fuller, more defined appearance. This Dermal Filler treatment contains Lidocaine to improve comfort during treatment. If you are allergic or sensitive to Lidocaine, please ensure to let me know. 

Lip Filler 0.5ml

Choose one area to treat: crow’s feet, forehead lines, or frown lines between the eyebrows, for a smoother, more refreshed appearance with precision-focused care. Prescription is required

1 Area - Botulinum Toxin - Prescription Required

Lip Filler 1ml

Two areas include either frown lines between the eyebrows, forehead lines, or crow’s feet. This Botulinum Toxin treatment helps soften the appearance of dynamic facial lines. Prescription-required 

2 Areas - Botulinum Toxin - Prescription Required

Treat 3 areas with botulinum toxin, including frown lines between the brows, forehead lines, and crow’s feet, for a smoother, more refreshed appearance. Prescription required.

3 Areas - Botulinum Toxin - Prescription Required

Follow-up assessment and targeted adjustments to your prior botulinum toxin treatment. Review ensures alignment with goals, addresses concerns, and refines appearance. Must be booked between 3-4 weeks since initial appointment. 

Botulinum Toxin Review (Must be booked between 3-4 since initial)

A focused consultation provides expert assessment, and an actionable plan tailored to your goals, empowering you to make informed decisions and move forward with confidence.

Consultation (Not for Prescriptions) 

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