Fluffball Dog Grooming And Pet Supplies

FLUFFBALL DOG GROOMING TERMS AND CONDITIONS PLEASE READ IN FULL BEFORE BOOKING. TIME/ DATE CHANGES, MISSED APPOINTMENTS. We require a minimum of 48 hours’ notice for date/time changes or cancellations. The deposit is refundable until 48 before before your appointment, any cancellations changes with less than 48 hours notice of your appointment will be classed as a missed appointments and will result in charges. Time is reserved for your dog and can not always be filled at short notice. MISSED APPOINTMENTS WILL BE CHARGED FOR, IT WILL NEED TO BE PAID FOR IN FULL BEFORE ANOTHER APPOINTMENT IS OFFERED. DOGS ARRIVING MORE THAN 15 MINS LATE FOR THEIR APPOINTMENT, WILL BE CLASSED AS NO SHOWS, THEY WILL NEED TO BE REBOOKED AND THE CANCELLATION FEE WILL BE REQUIRED. AGRESSIVE DOGS. Dogs that are aggressive and require extra time, staff and/or a muzzle, will be charged at a higher rate than normal, this could be double, or in extreme cases triple the normal groom rate. THE CHARGES FOR THIS ARE BETWEEN £25 TO £45 AN HOUR DEPENDING ON SEVERITY, WE ONLY CHARGE FOR THE TIME YOUR DOG REQUIRES TO BE GROOMED, NOT THE LENTH OF THE APPOINTMENT. We reserve the right to refuse/halt a groom at any point on any dog that presents too high a risk of injuring itself or our staff, the appointment will still need to be paid for. IN CASES WHERE WE HAVE NOT BEEN WARNED, AND A DOG BITES US. PLEASE NOTE YOU WILL BE CHARGED FOR THE APPOINTMENT PLACED ON OUR BANNED LIST AND REPORTED TO THE POLICE. CLEANING CHARGE. We here at fluffball’s understand better than most that grooming can cause anxiety, and this can cause a dog to soil in the salon. But we have noticed a rise in the number of dogs, that are not being walked before their appointment, that are then repeatedly defecating inside the salon area. WE WILL BE ENFORCING A CLEANING CHARGE OF £15 ON ANYONE WHO'S DOG REPEATEDLY OR EXCESSIVELY SOILS THE SALON WITH ANY BODILY FLUIDS. FLEA CHARGE. Please note any dog presented with fleas will incur an extra charge of £10 per dog. This is to cover the cost of flea bombing the shop to stop cross contamination. We reserve the right to refuse to groom severely flea infested or dogs that are repeatedly presented with fleas, and you will be required to pay for the appointment. DEMATTING CHARGES. Our normal grooming price does not include de-matting, our charge for this is £5 per 5 mins. Anything that will take longer than 15 mins to de-matt will be clipped off every time. WE WILL NOT DEMAT ANY ELDERLY, INFIRM OR AGGRESSIVE DOGS UNDER ANY CIRCUMSTANCES. WE GROOM HUMANELY, IN CASES OF SEVERE MATTING WE WILL ALWAYS CLIP OFF. THIS CAN BE CHARGD AT ANYTHING UP TO TRIPLE THE NORMAL GROOM PRICE. LATE COLLECTIONS. Dogs know when their groom is complete and are eager to get home. We may charge a late fee for late pickups; this is £5 per 15 minutes. PLEASE BE ON TIME FOR COLLECTION AS YOUR DOG MAY BECOME ANXIOUS WHILE WAITING FOR YOU, WE ALSO NEED THE SPACE FOR OTHER CLIENTS.