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ONLINE BOOKING – SPALDING ONLY
For Deeping appointments, please book directly with Kelly. 07954371015 k9divine@outlook.com

Canine Divine Grooming

Booking Fees
A £25 booking fee is required to secure your first booking and is deducted from the final groom price.
Booking Fees are non-refundable where cancellations are made with less than 48 hours' notice. Refunded booking fees are subject to a £2.50 processing fee deduction.
Booking Fees are only required for your first appointment. Once you have attended your first visit, no further booking fees
will be needed.

Payment
Payment is due on collection of the pet and must be made in full before release.
Accepted payment methods include cash and card.

Late Payment
Payments not made when due will be subject to late payment charges of 15%.
Outstanding balances may result in refusal of future bookings.

Cancellation
A minimum of 48 hours' notice is required to cancel an appointment.
Cancellations made with less than 48 hours' notice will result in the full groom charge.

Rescheduling
Requests to reschedule must be made with at least 48 hours' notice.
Rescheduling requests made with less than 48 hours' notice will be treated as a cancellation and charged accordingly.

Missed Appointments (No-Shows)
Failure to attend an appointment without notice will result in the full groom charge.
Repeated no-shows may lead to refusal of future bookings.

Matting
Severely matted coats will require clipping short to maintain the welfare of the dog.
Additional charges will apply due to increased grooming time and equipment wear.

Fleas
All pets must arrive free from fleas.
If fleas are identified during the groom, an additional cleaning fee may apply or the groom may be stopped.

Health of Your Pet
Pets must be fit and well to be groomed.
We reserve the right to refuse or stop a groom where health concerns are identified.

Behaviour
If a pet displays aggressive or distressed behaviour that poses a risk, the groom may be stopped.
Full or partial charges may apply for work already carried out.

Late Collection
Pets must be collected at the agreed time.
Late collection will incur a charge of £5 per 15 minutes. Continued late collection may result in refusal of future bookings.

Early Drop-Off
Early drop-off is permitted by prior arrangement only.
Unarranged early drop-offs may be refused.

Complaints & Feedback
Any complaints must be submitted in writing within 24 hours of the appointment, including supporting details or
photographs where relevant.
Complaints made via social media or third-party platforms will not be accepted.
All complaints will be reviewed professionally and fairly. Where appropriate, a resolution may be offered at our discretion.

Agreement
By booking an appointment, you confirm that you have read, understood, and agree to these Terms and Conditions.

Always happy with how my dog looks and always now she will be well looked after

Kelly is a top-class groomer and a lovely person  who is also able to maintain dogs' good dental health. Highly recommended.

Bella always comes home from her groom looking gorgeous, smelling absolutely delicious and with the happiest little face\! 🥰🐾💕 She’s so well looked after, and we just love seeing how happy and beautiful she is after every visit. ✨

We took our pup in for a bath, brush, de-shed masque and nail trim. She went a mess and came out absolutely stunning. Beyond this being a wonderful service we were very happy with Kelly and how she handled our dog. We wanted our pup to be handled gently as she can be nervous and Kelly was amazing. We will definitely be repeat clients. 

On a very hot day, Kellie worked miracles with dogs who are now cooler and ready for their summer holidays.

Kelly is so kind & patient to our dogs. She does a great job at grooming them too. Teeth cleaning is a must as so much better for the dogs with NO sedation. 
I would recommend Kelly 100% 

Absolutely fabulous- transformed and not at all stressed - wonderful service . Had the full groom for cocker spaniel and worth every penny.

Our dog Phoebe looks and smells divine after her grooms with you! Thank you

Five star treatment for my English Springer Spaniel . Fantastic grooming from Kelly , great attention to detail 

Our dog Phoebe looked (and smelled!) wonderful after her groom, she is very timid and was looked after beautifully by Kelly ❤️ thank you

love the way you do Poppy it suits her well and I appreciate the care you offer for something I can no longer manage myself

First visit to the groomers for our 6 month old cocker spaniel. She looked and smelled lovely and was very chilled when we picked her up. Thank you Kelly see you again soon

My dogs always come home well groomed, soft and fluffy, and smelling gorgeous! 
Highly recommended.

Stanlee has a great time with Kelly. It was his first official grooming. He now looks lovely with his summer coat all ready.

Kelly did an amazing job on Maggie, she loved her pampering.
Thank you, will Def book again.  

My dog looks beautiful. I’m really happy with the grooming. I’ll be making next appointment !

Thanks to the wonderful Kelly. My pooch looks much better since his pampering. He also smells wonderful!

Always very pleased, wouldn’t go anywhere else 

Our 8yr old KC Cavalier had heavy tartar buildup. Now all gone and like new. Great job, thank you Kelly.   

Lula looks absolutely gorgeous after her long awaited groom x

I take my two spaniels to Kelly for ultrasonic teeth cleaning and really can't recommend her highly enough. Despite trying to maintain reasonable dental hygiene at home, they inevitably end up with a build up of plaque and stinky breath. A session each with Kelly gives them sparkly gnashers and fresh breath...  a lifesaver when neither of the dogs have any desire to respect personal space!

Kelly is always wonderful with our two . She cuts Neville our toy poodle and strips Madge our border terrier x they always look so posh and happy when we pick them up xxx definitely would recommend 

Have been using Kellly to groom our cockapoo for 3 years, he always looks lovely and smells gorgeous, nice touch with the bandana!  

Very helpful always a nice welcome. Every thing is very clean and perfect

Kelly

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