Luxe Lash Haus

Please read before booking! By booking an appointment or training course, you agree to the following policies. Thank you for your understanding. Children: Children must be supervised by another adult at all times. Due to insurance, unsupervised children are not permitted in the salon or waiting area. Children are not allowed on training course days. If you arrive with children who cannot be supervised, your appointment/course will be cancelled and 100% of the treatment or training fee will be charged. Deposits, Cancellations & Rescheduling: I completely understand that sometimes plans can change. However, as appointments are reserved especially for you, please give at least 48 hours’ notice if you need to cancel or reschedule. 48+ hours’ notice: No cancellation fee & can reschedule (only once) Less than 48 hours’ notice: 100% of the appointment price will be charged. No-shows: 100% of the appointment price will be charged. Same-day cancellations: 100% of the appointment price will be charged. If you are running late, please let me know as soon as possible. A 10-minute grace period is allowed, after which your appointment may need to be shortened or cancelled depending on the time available. Training courses require a £99 non-refundable, non-transferable deposit. By booking, you authorise us to charge your saved card where applicable. Unpaid charges will prevent future bookings & will result in your confirmed future bookings being cancelled. Payment The remaining balance is due on the day of your appointment. Card payments are accepted but incur a small processing fee. Bank transfers are not accepted. For training courses, Pay Later must be selected when booking. If not, the remaining balance must be paid 3 days before your course by cash or card (card fees apply). Patch Tests Patch tests are strongly recommended at least 5 days before treatment for lash glue, lash lift products, tint and brow wax and must be renewed every 6 months. It is your responsibility to arrange your patch test. If you choose not to have one, you accept full responsibility for any allergic reaction, and I cannot be held liable. Training course models must also have a patch test before the course. If your treatment cannot go ahead because a patch test wasn’t completed in time and your appointment falls within the 48-hour cancellation period, the full treatment cost will still be charged. Lash Fixes Please report any concerns with your lashes within 24 hours of your appointment. After 24 hours, any adjustments will require a new appointment. Salon Notice My miniature dachshund, Roxy, may occasionally be in the salon during treatments. She is friendly, clean and gentle. If you have allergies or would prefer a dog-free appointment, please let me know before your visit. Roxy will not be present during training courses. Thank you for taking the time to read these policies. I really appreciate your understanding and support.