Paws For Thought

🐾 Paws For Thought – Booking Policies & Terms 🐾 Thank you so much for choosing Paws For Thought! 🥰 These simple policies help me keep appointments running smoothly and make sure I can give every dog the time, care and attention they deserve. 🐶🤎 💳 New Client Bookings For new clients booking with Paws For Thought for the first time, a one-off £20 deposit is required to secure your appointment. This comes off the total cost of your groom, so it isn’t an extra charge. 🥰 Once your booking has been received, I’ll contact you with my bank details regarding the deposit. If your appointment is more than 2 weeks away, there’s no need to pay the deposit straight away. I’ll still contact you at the time of booking and remind you nearer the time if the deposit is still to be paid. Your appointment will be fully secured once the deposit has been received. 🐾 If your appointment is booked less than 48 hours before the appointment time, no deposit is required, including last-minute bookings made up to 1 hour before the appointment. 🤎 The deposit is normally a one-off. If there have been late cancellations, missed appointments or repeated changes to bookings, I may ask for a further deposit to secure a future appointment. If you’d prefer to book directly with me, you’re always welcome to message me and I can arrange your appointment personally. 🤎 📅 Cancellations & Rescheduling I completely understand that plans can change. If you need to cancel or reschedule, please give me at least 48 hours’ notice wherever possible. This gives me the chance to offer your appointment to someone else. 🐾 Cancellations made with less than 48 hours’ notice, or missed appointments/no-shows, may incur a 100% charge of the scheduled service. If the charge applies, it will be manually processed using the payment card held on file. I understand that sometimes things happen that are outside of your control. If you have a family emergency or another genuine unforeseen circumstance, the cancellation fee may not apply. Please let me know as soon as possible and I’ll always do my best to be understanding. 🤎 🐶 Grooming & Welfare If a dog is heavily matted, distressed, or their coat or behaviour means the booked service cannot be safely completed, I may need to alter the service or stop the groom where necessary. I’ll always discuss this with you wherever possible. ⏰ Arriving on Time Please try your best to arrive on time. Arriving late may mean there isn’t enough time to complete the full service, and your appointment may need to be rescheduled. Thank you so much for your understanding and for supporting my small business. Every booking really does mean a lot to me! 🥰🐾