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From Scruffy To Fluffy

Clients can cancel or reschedule appointments up to 24 hours before start time. Deposits are non-refundable in case of cancellation or no-show. However, if you reschedule your appointment using the link provided, your deposit will be automatically transferred to your future booking.

By booking you agree to these terms.  I confirm that my pet is fit, healthy & fully vaccinated. I agree that the groomer will not be held liable or responsible for irritation abrasion, patchiness or hair loss due to any pre-existing skin condition, or as a result of the process of grooming, de-matting, thinning, stripping, shaving or any other mishap caused by my non- disclosure of my pet’s medical condition or behaviour. If my pet attempts to bite grooming staff, a muzzle may be used or at the discretion of the groomer and treatment may stop & I will pay for all work done to that point. If I fail to collect my pet at the agreed time I will pay all extra costs due. If my pet harbours any parasites clear them at my expense. If my pet’s health causes concern, obtain veterinary treatment at my expense. I have read and accept From Scruffy to Fluffys dematting policy. I understand & consent to all the conditions above.

By completing the booking form you agree to From Scruffy To Fluffy keeping a record of the information provided, this information will not be shared with any 3rd parties. You also agree to From Scruffy To Fluffy taking and sharing photos of your pet on their social media profiles. If you do not wish for From Scruffy To Fluffy using photos of your pet then please message 

Helen was amazing with our dog Miska I can’t thank her enough and we are returning for part 2 

Excellent service. Blue was extremely nervous but Helen was great with him . Would highly recommend her . Thank you 

Amazing 
Max and buddy both love coming to u 
And always come away looking amazing 

Absolutely delighted with the care and attention given to Quinn today thank you so much he certainly when from scruffy to fluffy xx

I love Helen because she loves my dog. Helen is caring  and skilled and I wouldn’t go anywhere else for my (King) Arthur 

Took my labradoodle to helen for the fist time this week and she done a first rate job with him, very patient and went above and beyond, will definitely be coming back, excellent work

Helen is always amazing with my two doggos and have been coming to her for years. Would definitely recommend.

Lovely lady focused on Rockets well being. He got stressed for his first clip so she offered to split the visit over 2 to 3 shorter sessions kindly which we are doing. Thanks Helen. See you next week. 

Helen lovely and caring as always.  Very patient with my old boy

Fantastic experience and Luna didn’t want to leave she loved it! Great tips and you can tell the dogs are loved from the moment they go in! X

Super dog groom service, Helen is kind and lovely with her canine and human clients, I love how clean and tidy Kizzy looks after a visit.

You are a star Helen!  ✨❤️✨❤️

As usual Helen did a very good groom on Toby this afternoon and is  always very welcoming and friendly  and Tony always looks great when we fetch him  and likes to go  to see Helen  so thank you Helen 

Brilliant as usual both my pooches look great see you next time 

Helen was really good with my highly strung dog. She wouldn't do any more than he could tolerate. She inspected his teeth and gave me advice on how to care for them.

Helen is amazing. We have used this service multiple times and every time she amazes me. She understands the dogs, is a lovely person and also does a lovely job.

Grooming session was excellent. Molly looks perfect after her pampering. Will be back the next time she needs attention. 

This was our first time, it went very smoothly, both Skye and Isla  are looking very good…… we will be back

First time experience with doggie dental. Helen was welcoming and informative, she was very gentle and caused Freya no distress. Have booked a follow up clean as I believe its really important to look after her teeth and Helen is the lady to help me.

Helen has cut my hair , it’s great !! Thankyou so much as I’m very cool now.
You do a wonderful job, and it’s really good to see you.
My humans say thank you to you .
Best wishes 
Teddy 


Fantastic and a lovely job on jock thank you very much appreciate it

Always a wonderful experience with Helen she is amazing with my very difficult sprocker who is just a big baby. Kind, patient and very friendly overall fantastic would highly recommend.

Great trim for our long-haired daschund executed with knowledge & care. I also learnt much about canine behaviour during the process. Highly recommended. 

Thanks Helen for taking such care introducing Woody to his first grooming experience - he will be back to see you soon!

Helen was very good with my spaniel this morning. She was very patient and i am very pleased. Thank you.

Was so gentle with honey and succeeded with everything that I wanted out of the groom honey felt so happy to go with her she is so good one of the best groomers I've came across will definitely be coming back 💖 

Helen was a super star gutted Minnie in on very short notice and did a wonderful job.  ❤️❤️

I have 2 white springers who get very dirty!! My 2 always come back from Helen looking smart and smelling gorgeous………. Until their next walk! 

Helen is a top class groomer, reflecting her training with her patient and understanding while grooming our anxious old boy. Helen paid great attention to making it as stress less as possible, thank you from Merlin and his family.

Helen is so calm and patient when grooming Lola, she prioritises the well-being of the dog and Lola loves her visits. I wouldn’t go anywhere else. 

I've taken my 7mo cocker spaniel for her first haircut and Helen was amazing with her. She let my pup settle in before going ahead with the groom, she even explained to me all the signs of stress to look out for in a dog and try to help them feel more relaxed.

RE the groom, Helen was professional and she has done exactly what I have asked her to do. Pup looks very smart and hopefully won't get too warm now in the hot weather.

Thank you very much, I highly recommend Helen 😊

Does a brilliant groom, Shadow  (dog) is happy and relaxed throughout and looks great. Thankyou. 

Great service and a great haircut for Chase. 

Helped our dog to overcome her initial nervousness and she soon became comfortable with her experience. It was good to be given the option to stay during the grooming. Helen did a very good job on her.

I have going to Scuffy to Fluffy, for the last 3 years. Helen is always very kind to me, and also my dog Kati.  She is very knowledgeable  about dogs,  she understands their behaviour,  and is so very patient. I would not go anywhere else. Helen is brilliant, with Kati. 

Thank you very much  Helen for  grooming our Roxy. She's a nervous dog but you handled her perfectly.  Looking just like a puppy once again. 
Look forward to having her groomed again with you in a couple of months time.

Great job! First time for 5 month old puppy. Very patient and knowledgeable. Will definitely return.

Helen lets you stay with the dogs throughout the appointment, if you wish. She respectfully listens to the dogs as well as myself , uses 'natural' perfume free shampoo and detangling spray, no accidental cuts or clipper burns as we have unfortunately experienced elsewhere and generally does a great job!

I am amazed at Helen's skill and patience with my very timid rescue dog.   Helen has been gently building his confidence over the last year.  Initially he was very snappy,  suspicious and nervous of the whole experience.  Today he has come home looking great, having been fully bathed and groomed and is very excited and pleased with himself!  I fully recommend From Scruffy to Fluffy.  Thank you Helen ✨

I’m a rescue sprocker who gets anxious very easily. I was in dire need of a hair cut. It was my first visit to Scruffy to Fluffy. Helen was very kind and patient and made sure I had a break if it felt a little much. I now look really handsome and younger! I would definitely recommend. 

Always a great place to take our golden retriever.  Helen is great  and our dog loves going there.

We visited Helen today for a full groom and teeth clean.
I cannot recommend her highly enough. Helen practices consent based grooming so does not stress your animal out, but instead works with them building their confidence slowly groom after groom. When we first started with Helen our little girl was so nervous. Helen has worked so hard WITH her building trust and now she is so happy to have a full groom. 

Max loves going to see Helen and getting his haircut and a bath! We’ve been going to Helen for years, she’s brilliant with max and I wouldn’t go anywhere else!

Helen is always mindful of my dog, Bessie’s slight anxiety. She’s been going since she was a puppy and is always happy to see Helen. Love her look after the groom too. Would recommend for sure. 

Ruby is always treated with kindness as she is quite anxious about going to visit a groomer. Helen is amazing with her and great at communicating with Ruby. 

Thank you 🥰 Always Happy with Buddy’s hair cut & so is he 🐾 

Was amazing! So so caring about the animals and did such a great job! Will deffo recommend and will be using this service again.

Helen is alway friendly and does my dog so well.

Wonderful with our dog Dylan,he went in all shaggy and came out looking gorgeous!!!!

As usual, my experience with you was excellent thanks for your advice and excellent job. Kind regards, Neil and marmite

As always our Furry boy came back looking very smart and smelling gorgeous .... for 15 minutes! Boys love seeing Helen and having a good pamper with lots of cuddles.

From scruffy to fluffy is really good at her job and my dog comes out looking fantastic every time. Been going there for years. 
10/10 every time. 

Our dog Rosie always comes out with a beautiful cut looking clean and smart. Despite being groomed not being her favourite activity we know she is in safe hands with Helen.

Friendly  kind  and  very understanding  , towards  my dog and myself .  Excellent  grooming  . Thanks  

Helen as always is fantastic, highy recommend 

Excellent service, Helen is a lovely person, very caring, patient and kind.   

Amazing groomers Minnie always looks great :)
Would thoroughly recommend 

Absolutely fantastic service   nothing was too much trouble Helen took her time and went at scamps pace and for his first time wasn’t stressful. Would highly recommend 100%.  

My little dog Alfie loves getting groomed by Helen. Very professional, kind and caring. 

Helen is so kind and gentle with Bonnie who doesn't like being groomed. 

Helen was absolutely lovely. Whilst Lizzie was not keen to start with Helen put her at ease and I loved the fact I could stay and watch her interact with Lizzie. Lizzie is a rescue and this was her first grooming experience and by the end of the session she was more relaxed, I believe the delicious treats helped! Thank you very much and highly recommend!

Our Sprocker Spaniel always comes away looking well groomed. Helen takes the care to make sure he is at ease whilst being groomed and gives a very professional job

When bubbles comes in for a cut. Helen is always attentive and patient. I love the way she cuts her and the attention to detail. Helen really understands dogs and it’s nice to see bubbles building that trust with Helen. 

My dog percy has been coming to helen for 3 years now, he is anxious with being groomed but helen has been amazing with him, and now he actually doesnt mind it at all, shes worked her magic with him. She always goes above and beyond tk always do whats best for the dog:) 

My dog doesn’t take to grooming naturally, so I’m grateful for the calm perseverance every time we show up, as he always looks smarter when he left than when he arrived!

Helen is an excellent groomer.  She manages our anxious cockapoo wonderfully and gives him a really good groom. Strongly recommended 

Helen gave my six year old Springer a lovely haircut this afternoon.  We’ll certainly be calling on her expert services again in the future. 

Coco always comes back looking brilliant. Excellent, friendly service. 

Helen is excellent and the main thing our dog Chester loves her company. Highly recommend Helen. 

Helen is fantastic with my boy, after getting Freddie in lockdown 2020 sadly he’s got a few issues and taking him to a groomers felt impossible. Not having his first groom until his 4th birthday, Freddie is definitely not an easy groom but Helen always puts him and me at ease, we’ve been back twice since! Helen not only grooms him well but she understands his anxieties and gives me hints and tips that I now use daily. I can’t thank Helen enough. I’ve already recommended her to my mum!

Wonderful service - easy to book. Really friendly - my dog look an amazing. Thank you

Very flexible and great service.  My dog is looking very different today

Very knowledgeable and caring groomer. 
Our dog Ruby was very nervous and Helen instructed us how to prepare Ruby for the next visit.

I'm so glad I found Helen who does a wonderful job with my little dog Koby. He always comes away happy and beautifully groomed. Thank you. 

Absolutely rate Helen, we have a fluffy, nervous, German shepherd cross who hates a bath but loves Helen, she takes the time to get to know each dog and only does what’s in the dogs best interest.  Would recommend to anyone.

Helen was brilliant as always and was very patient with 2 year old Marmite clearing off some unwanted greenery before progressing with the cut. He has come out as a very smart looking Cocker Spaniel after just over an hour and Helen calming talking to him whilst she manipulates her cutting tools. Am totally delighted with the job she has done thank you Helen. 

Helen always takes such care  of our four legged furbies, even the  older ones.  The dogs enjoy their bath times and look so smart after having their haircuts.  Her skill with the tooth brush saves hundreds of pounds at the vets too.  Dogs love Helen almost as much as she loves dogs.


Always a  great service and lovely groom for my dog, Helen is a very kind and calm person who I trust with my dog and she also gives good and helpful advice about dog care generally.

Helen is absolutely amazing, Chester always has a wonderful time and I am very happy to have found Helen and Scruffy to Fluffy. Highly recommended.

Both our dogs are extremely happy to go to Helen & came back looking very clean & tidy😀

I took Frank for a bath and tidy up today (after a full groom 4 weeks ago) and Helen is great with him. She talks to him throughout the process and makes a lovely job of his cut/groom. Definitely recommend! 

Winnie always looks half the dog she was when she comes back. Brilliant service from Helen

Awesome cut. 
Truly FROM SCRUFFY TO FLUFFY and super soft

Amazing, our dog Nancy or cher as she is known by Helen and her husband had spinal surgery in March. 
Helen treated her with kindness, compassion and checked she was happy and not in pain constantly during Nancy's hair cut. Thank you Helen you are amazing 

This was Jocks first grooming. Helen certainly has a way of handling dogs that they respond well to. 

Showed great care and skill. Shadow looks amazing. 

Excellent friendly expert service, tailored to the particular needs of each dog (- I have two spaniels).

Helen Osborne

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