PET GROOMING MI MUNDO

Terms and Services 🇺🇸 / Términos y Servicios 🇪🇸 IMPORTANT NOTICE: READ BEFORE SCHEDULING YOUR APPOINTMENT Please ensure your pet is not given any sedatives or relaxation medication before your session. This helps us accurately assess their needs and ensures a safe, stress-free experience. Thank you for your understanding! Terms of Service – Pet Grooming Mi Mundo 1. Introduction Welcome to Pet Grooming Mi Mundo, located at 2351 N Alvernon Way Suite 185, Tucson, AZ. By accessing or using our pet grooming and care services, you agree to the following terms and conditions. These terms govern the relationship between Pet Grooming Mi Mundo and its clients, establishing mutual rights and responsibilities. Please read this document carefully before booking an appointment. Please read this document carefully before booking an appointment. 2. Services offered Pet Grooming Mi Mundo specializes in personalized canine grooming and wellness, tailoring each service to the individual needs of each pet. Our services include, but are not limited to: ✔️ Specialized bathing with natural products ✔️ Personalized haircut and styling ✔️ Nail trimming and filing ✔️ Ear cleaning and dental care ✔️ De-shedding and sensitive skin treatments ✔️ Daycare ✔️Boarding We are committed to providing the highest level of care and well-being to each pet in our care. 3. Appointment and Cancellation Policy 📅 Reservations: Appointments must be scheduled through our website, phone, or in person. Availability is subject to demand and prior confirmation. 🚫 Cancellations and Rescheduling: Appointment changes must be made at least 24 hours in advance. If you do not cancel on time, a 50% charge of the booked service will apply. ⏳ Late Arrivals: If the client is more than 15 minutes late, the appointment could be cancelled or rescheduled based on availability on the day. If there is no availability to reschedule, the 50% cancellation fee will apply. ⚠️ Difficult or Aggressive Pets: If a pet shows aggression or extreme stress, the service may be suspended for the safety of the pet and the team. In this case, the owner is still responsible for 50% of the payment for the reserved service. 4. Client Responsibilities To ensure a safe and smooth experience, the client must: ✔️ Provide truthful information when scheduling the appointment. ✔️ Report any behavioral issues or special needs. ✔️ Keep mandatory vaccinations up to date for the safety of your pet and our staff. ✔️ Ensure that the pet does not have any contagious health problems before your appointment. ✔️ Be responsible for any damage caused by your pet in our facilities. 5. Use of products and allergies 📌 Products used: At Pet Grooming Mi Mundo, we use products of natural origin to ensure the well-being of your pet. 🐾 Allergies and reactions: If your pet has known allergies, the owner must inform us before the service. We are not responsible for allergic reactions to products if they were not previously informed. 6. Payment Methods and Refunds 💳 Accepted payment methods: Credit/debit cards. Electronic payments. Cash. 🚫 Refunds: We do not offer refunds once the service is completed, except in exceptional cases and at the discretion of Pet Grooming Mi Mundo. 7. Authorization for Publication of Photos 📷 Photography and social networks: We can take photographs of the pets during the service for promotional purposes. If the owner does not want their pet to be photographed, they must inform us before the appointment. 8. Disclaimer 🐶 At Pet Grooming Mi Mundo, we take care of each pet with love and professionalism, but we are not responsible for: Pre-existing medical conditions. Adverse reactions to treatments if we were not previously informed. Injuries resulting from illnesses or conditions hidden by the owner. Clients are encouraged to provide complete medical information about their pet prior to each service. 9. Modification of Terms 📌 Update of Terms: Pet Grooming Mi Mundo reserves the right to modify these terms at any time. Any modification will become effective once posted on our website. Continued use of our services implies automatic acceptance of the new terms. 📩 Inquiries: For more information about these terms, please contact us using the details provided on our website. 🐶 Pet Grooming Mi Mundo 📍 2351 N Alvernon Way, Suite 185, Tucson, AZ 📞 Gracias por confiar en nosotros 💖 🧴 Antes de tu cita Por favor, asegúrate de que tu mascota no reciba sedantes ni relajantes antes de la sesión. Esto nos ayuda a evaluar con precisión sus necesidades y garantizar una experiencia segura y sin estrés. ¡Gracias por tu comprensión! 💕 📅 Política de citas, reprogramaciones y cancelaciones Las citas pueden ser programadas por teléfono, en persona o por nuestra página web. Los cambios o cancelaciones deben hacerse con al menos 24 horas de anticipación. Si no cancelas a tiempo, se aplicará un cargo del 50% del servicio reservado. 🕒 Llegada puntual: Por favor, llega 15 minutos antes de tu cita. Esto nos permite recibir a tu mascota con calma, realizar el registro y comenzar el servicio sin contratiempos. Tu puntualidad nos ayuda a brindar una mejor experiencia a todas las mascotas 💕 🐾 Reprogramaciones: Puedes cambiar tu cita hasta dos veces. La primera vez puedes hacerlo sin ningún cargo si avisas con 24 horas de anticipación. La segunda vez también puedes cambiarla, pero ya no podrás cancelarla ni moverla otra vez. 👉 Si no te presentas o no avisas con anticipación, pierdes tu depósito, sin excepción. ⏰ Llegadas tardías: Si llegas con más de 15 minutos de retraso, la cita podría cancelarse o reprogramarse según disponibilidad. Si no hay espacio para reprogramar, se aplicará un cargo del 50%. ⚠️ Mascotas difíciles o agresivas: Si tu mascota presenta comportamiento agresivo o estrés extremo, podremos suspender el servicio por seguridad, nuestra y de su mascota. En ese caso, el cliente será responsable del 50% del valor del servicio reservado. 💳 Métodos de pago y reembolsos Aceptamos tarjetas, pagos electrónicos y efectivo. No se ofrecen reembolsos una vez finalizado el servicio, salvo en casos excepcionales y a discreción de Pet Grooming Mi Mundo. 📷 Autorización de fotos Podemos tomar fotografías de las mascotas durante el servicio para redes sociales. Si no deseas que se publique la foto de tu mascota, por favor infórmanos antes de la cita. 🧼 Productos y alergias Usamos productos naturales y de alta calidad. Si tu mascota tiene alguna alergia conocida, comunícanoslo antes del servicio. No nos hacemos responsables de reacciones si no se nos informó previamente. ⚖️ Aviso legal En Pet Grooming Mi Mundo cuidamos con amor a cada mascota, pero no nos hacemos responsables de: Condiciones médicas preexistentes. Reacciones adversas a productos si no se informó previamente. Lesiones derivadas de enfermedades o afecciones ocultas. . ✏️ Modificación de términos Pet Grooming Mi Mundo puede actualizar estos términos en cualquier momento. Las modificaciones se publicarán en nuestros canales oficiales y su uso continuo implica aceptación de los mismos