Furever Laura

At Furever Laura I’m committed to providing a safe, calm, and caring grooming experience for every dog in my care. These Terms & Conditions are in place to protect the welfare of your dog, ensure fairness for all clients, and clearly explain how my grooming service operates. By booking an appointment, you confirm that you have read, understood, and agreed to the following policy. If you have any questions or concerns, please feel free to ask before your appointment — I’m always happy to help! 1. Bookings & Appointments All grooming appointments must be booked in advance and are subject to availability. An appointment slot is reserved exclusively for your dog only. I reserve the right to refuse any booking at my own discretion. 2. Deposits A non-refundable deposit of £15 may be requested to secure the appointment. Please note this wont be necessary unless I contact you directly. 3. Cancellations & No-Shows A minimum of 48 hours notice is required to cancel or reschedule all appointments. Appointments cancelled with less than 48 hours notice will be charged 100% of the grooming fee. Failure to attend an appointment without notice will result in the full grooming fee being payable. Any outstanding balances or cancellation fees must be settled before future appointments can be booked. 4. Late Arrivals Although I understand lateness can occur, clients arriving any later than 15 minutes may have their appointment shortened to avoid disruption to other bookings. If lateness prevents the groom from being completed, the appointment may be cancelled and charged in full. 5. Pricing & Payment Prices are indicative and based on the dog’s size, breed, coat condition, temperament, and time required. Additional charges may apply for: • Severe matting • Behavioural difficulties • Excessive coat length 6. Coat Condition & Matting Owners are responsible for maintaining their dog’s coat between grooming appointments. Severely matted coats may require clipping for the dog’s comfort and welfare. Under any circumstances I will not de-mat a dog where it may cause pain, distress, or injury. *Additional fees may apply due to increased time and handling required. 7. Dog Behaviour & Welfare All dogs in my care are groomed with my full attention, patience, and compassion. Owners must disclose any history of aggression, anxiety, or behavioural issues at the time of booking. If a dog becomes aggressive, excessively stressed, or unsafe to groom, I reserve the right to stop the groom immediately. A partial or full grooming fee may still apply where time has been allocated or services commenced. 8. Health & Medical Conditions Owners must inform me of any medical conditions, injuries, allergies, skin conditions, parasites, or recent surgery prior to grooming. I reserve the right to refuse grooming if a dog’s health condition poses a risk to the dog, myself or others. 9. Fleas & Parasites Dogs must arrive free from fleas and other parasites. If fleas are discovered during grooming: • Treatment may be required and an additional fee may apply. Owners will be responsible for any additional cleaning or treatment costs incurred. 10. Accidents & Liability Whilst every care is taken, grooming carries inherent risks, particularly with matted or difficult coats. I am are not liable for: • Pre-existing or age-related conditions • Stress-related reactions Any injury caused by a dog to myself, equipment, or other animals remains the responsibility of the owner. 11. Photographs & Marketing Photographs may be taken before, during, or after grooming for records or marketing purposes. Clients may opt out by informing me. 12. Right to Refuse Service I reserve the right to refuse or discontinue services at any time for reasons including safety, welfare, or non-compliance with these Terms & Conditions. 13. Data Protection Client data is stored securely and used solely for business purposes in accordance with UK data protection laws. 14. Acceptance of Terms By booking an appointment with me you confirm that you have read, understood, and agree to these Terms & Conditions. I would like to thank you for trusting me with your fur babies and for supporting a small local business. Your custom is genuinely appreciated, and I look forward to caring for your dog and providing the highest standard of grooming services, Laura🤍