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Policy Agreement

Welcome to Angel Eyes Lash Studio in Grand Prairie, Texas. I’m Mahum, a solo lash and brow artist specializing in Classic, Hybrid, Volume, and Mega Volume Lashes, as well as Brow Lamination, Tint, and Lash Lifts. Every service is customized to enhance your natural beauty while prioritizing lash health. I use high quality products and personalized techniques to ensure results that are beautiful, long lasting, and comfortable. My goal is for you to leave feeling confident, relaxed, and well cared for.

Angel Eyes Lash Studio

BOOKING AGREEMENT
By booking an appointment, you acknowledge that you have read and agree to all policies listed below.

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CANCELLATION & RESCHEDULING POLICY
Out of respect for my time as a solo artist, a minimum of 24 hours’ notice is required for any cancellations or reschedules. Feel free to reschedule through my booking site as allowed up until 24 hours before your appointment start time. 

Appointments cancelled or rescheduled within 24 hours of the scheduled start time, including same day cancellations, will be charged 50% of the service total.

If you are feeling unwell, please prioritize your health and stay home. Same day cancellations for illness are still subject to the 24 hour policy.

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NO-SHOW POLICY
Clients who do not show up for their scheduled appointment will be charged 100% of the service total and may be required to prepay for future appointments.

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DEPOSIT POLICY
A $30 deposit is required to secure your appointment and will be applied toward your service total.

Deposits may be transferred to a rescheduled appointment with at least 24 hours’ notice.

Deposits are applied toward your service and are not refunded for same day appointments, last minute cancellations, or no shows.

Loyal returning clients who prebook future appointments at the time of their service may be exempt from the deposit requirement.

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ARRIVAL & LATE POLICY
Please arrive on time for your scheduled appointment to ensure the full service can be provided.

I schedule clients back to back, so arriving early may not be suitable. New clients should allow extra time to locate my suite and be ready to begin at the scheduled start time. I may not be able to respond to calls or texts to help you locate my suite while with other clients, so please plan accordingly. I’m located in building 3A upstairs in suite 207. Building numbers are located on the side of each building. 

Arrivals 10+ minutes late may result in a shortened service or reschedule based on availability. Full services cannot be guaranteed for late arrivals.

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EXTRA GUEST POLICY
To maintain a calm, comfortable, and distraction-free environment, please refrain from bringing extra guests to your appointment.

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REFILL & TOUCH-UP POLICY
Refill appointments require at least 50% of lash extensions remaining to maintain proper balance and density.

Mini Refills are intended for small gaps or a quick refresh and are best suited as a one week touch up.

All refills must be done within 3 weeks plus 3 days of the previous appointment. Refills outside this window will require a full set due to natural lash growth.

Foreign fills may be accepted on healthy, properly applied extensions. If a removal is required, a full set will be necessary.

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CLIENT APPRECIATION & DISCOUNTS
Social Media: Post a photo of your lashes on your Instagram story and tag @aelashstudiotx to receive $5 off your next appointment.

Refer a Friend: Refer a friend and you both receive $10 off your next appointment.

Leave a Review: Leave a review and enjoy $5 off your next visit.

this was my first time trying angel eyes and i wasn’t disappointed! mahum is great and very welcoming! super clean space, relaxing music, cozy blanket, and perfect lashes!! i highly recommend!! 

Listens and makes what you want happen! Gave options and delivered 👌🏽 great experience!

This was my first time getting lashes and Mahum was so lovely! She explained everything to me really well and helped me make informed decisions on everything. It was a super peaceful process. Will absolutely be back!

Mahum is such a gem! She was super thorough in explaining the different styles and helping map out the perfect set for me! They look so amazing and I love them 😍 

The suite was super clean and spacious. She was very open to discussing my lash mapping preference and pricing before we started. My lashes are amazing and I can’t even feel them! 10/10

I always love Muhum and her patience with understanding how I want my lashes! She’s extremely sweet and very professional! I would drive miles just to see her🤍

Mahum is very sweet and took very much care in what she was doing.  She did a lash lift and color on my lashes and did a great job.  It is too far for me to travel to go get this done but she is very good.

Mahum did such an amazing job, this is my first time doing a lash lift, I was really nervous but she walked me through the whole process. I can’t wait to go back🤎

Had an awesome experience, I love my lash set!! Will be coming back ❤️❤️

Mahum Khan

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