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Terms & Conditions
NO SHOW & CANCELLATION

We Require 48 hours notice if you cant attend.any deposits or payments left are lost if the Appointment is missed.
In some Circumstances We may charge 100% of the missed appointment.

⚠️MATTING⚠️

£20 fee may be added if the dogs coat is in an unacceptable or matted condition.
PLEASE DISCLOSE if your dog is matted or has pre existing issues as we need to allocate extra time If this is not done We will add £20 on collection of your dog.

our terms & conditions are found on our facebook it is important you’re aware of these terms as they are a condition of the agreement in which we agree to groom your dog.

The self service appointments can be cancelled or rescheduled via your account or confirmation email up to 48 hours before your appointment.
If we have taken advanced payment it is non refundable only transferable if we are given 48 hours notice.


TERMS & CONDITIONS AGREEMENT

Professional dog grooming Edinburgh

⚠️Notice -Appointment’s are being offered (only to Existing Clients)

⚠️ Please be aware before booking any services that any deposits made or payments taken are NON REFUNDABLE incase of no show.
Deposits may be transferable to another date or service if 48 hrs notice is provided. 
To avoid loosing deposit’s The online service allows you to alter or change your booked services by creating a log in or via your confirmation email.

These services are on a variable basis which means they may change in certain circumstances such as fleas matting or muddy coats.


URBAN TAILS DOG GROOMING

⚠️CANCELATION & NO SHOW POLICY

•PAYMENTS/DEPOSITS ARE NON REFUNDABLE however they are transferrable if 48hrs notice is provided.
 
•CANCEL OR MOVE YOUR APPOINTMENT UP TO 48hrs BEFORE 

•LESS THAN 48hrs NOTICE ANY DEPOSITS HELD ARE LOST 

£20 off the missed appointment is also due before any new bookings will be approved where you will also need to leave a new deposit.
In some Circumstances we may charge 100% of the appointment.

IMPORTANT CUSTOMER NOTICE

a £20 fee will be added if the dogs coat is in an uacceptable or matted condition.

if you present your dog in an unacceptable condition on the day any Payments made are subject to additional charge
If dogs are presented in a poor condition or If you think your dogs coat is matted please use the matting add on surcharge at booking stage from drop down menu.

Payments & Deposits are non-refundable in case of cancellation or no-show. However, if you reschedule your appointment 48 hours in advance using the link provided, your payment or deposit will be automatically transferred to your rescheduled booking.
Notice periods of less than 48hours full payment is taken.
Your deposit includes a small platform “booking fee”
If you choose to avoid this you can pay the remainder in cash or card with no fees when your service is complete.

These terms are made available to view at booking stage 

I've been bringing Polo to Will for around 7 years.  Will is fantastic his dog grooming skills are second to none. He is always smiling and happy around the dogs.  Will always goes above and beyond to do anything to help and advise.

First time my nervous dog has been to Will and we will certainly be back!
Great experience and she looks and smells amazing, thanks again.
Highly recommended.
Will has such a calm and gentle way my dog loved it, thanks again.

Toby looks very smart! Will great as always.

Buddy has been going to Will for a couple of years now. Will always does a great job and Buddy always comes out looking and smelling amazing! 

Very happy customer today 
My dog was in for her groom today perfect cut & she looks & smells beautiful.  One happy dog 😀Great service from urban tails always 


Will is just the best.  Looks after all the dogs like his own.  Belle always looks forward to her visits and comes back super gorgeous 

Another perfect haircut for our Westie Alba she’s all ready for her visit from Santa. Will is fantastic, always talking great care of  the dogs on their visit.  Thank you

Paul you made my day by being so kind and caring with our Rocco .  Spending a few minutes one to one playing ball helped keep him relaxed . You did a great job of grooming . He was smelling fresh and looked so cute . Highly recommended !

Our dog loves going to Urban Tails, Will is such a great guy and does an amazing job. He treats our dog like she is one of his own.  Would not take our dog anywhere else.

Always a lovely groom and weston enjoys visiting papa will. Wouldn't use anyone else! Love x

First class dog groomer 
Excellent with our dog
Perfect groom every time

You always do an amazing job on my pooches! I wouldn’t go anywhere else.


Will is superb great at his job and good with my dog Mylo he’s great 😊 

Another great groom from Will - Ella looking amazing 

Another excellent groom from will Murphy’s looking his best again. Been going to will for about 7 years now he’s the best dog groomer very friendly I always get asked where I take Murphy for his groom and I highly recommend will.

Best in the business 👍🏻 being going here for years, and I’m so glad I found it. Will is very good with jax and he always enjoys his visit 

Will always does a great job, he’s friendly, chatting and we know we leave Bundy in good hands. 

Excellent service - Will is brilliant with Joey and always love the way he cuts him.  Wouldn’t go anywhere else 

We have been going to this groomers for about 6 years now and i wouldn’t go anywhere else, Will always does a fantastic job and is so lovely with the dogs and makes them feel at ease. 

Brilliant service at a very reasonable price my dog has never smelt so good 👌

Our dog willow was very happy and confident with the groomer

Fantastic groomer so good with Toots always makes her feel like a new woman 

Consistently excellent service. Works well with our dog who is always excited to see his groomer.

I wouldn’t trust anyone else with my little yorkie. Will has been grooming her since she was a puppy and always does an excellent job.  She’s not very keen on getting groomed but she loves Will - he puts her at ease and gives her cuddles. Highly recommend ☺️

Always a pleasure... Will is the only groomer I would trust with my dog -  highly recommend 👍

Will does my dogs amazing  all the time x

All 3 of my dogs go to Will, along with a few of my family members dogs. Wouldn’t trust anyone else, he is amazing with the dogs so attentive. Always a brilliant groom as well. Couldn’t recommend Will @ Urbantails anymore!!

Lovely guys and really great with my dog who doesn’t like her paws being touched (she went in for a claw clip) and also my 15 week old puppy who also had his first claw clip. I’ll definitely be going there for all future claw clips. 

Honey is a nervous wee cocker, Will takes time and care to allow her to settle. She always returns happy, groomed beautifully and smelling gorgeous. I would  not take her anywhere else, Will is a lovely gent so easy to get on with, very professional and very good at his job.

We absolutely love Will. He is so patient and kind with our wee dogs. He sets very high standards for cleanliness and making sure the shop is quiet and calm. He's given us great advice on dog skin care and health. The dogs look, and smell, absolutely gorgeous too. Thanks Will!

I have been taking my dog to Will since he was a puppy. Alfie is very anxious when he arrives but Will is very patient and calming with him, adjusting his grooming skills to make the experience easier for the dog. He allows time for the dog to settle in a safe and clean environment and I am always happy with the grooming.

Been using Will at Urban Tail’s for a few years now. My three beloved little Yorkshire terriers go every 6-8 weeks. Not only is the cut fabulous, I know he adores my boys as much as I do. Which is why I will not go anywhere else. A true professional and gentleman. Get on his waiting list, I promise you and your dog won’t be disappointed. 

Urban tails are amazing! We have used them for a few years now, excellent service, fantastic with our dog, highly recommended 🐶

Great service as always, Holly looks great. Thanks 

As always Will gave me 1:1 attention throughout my groom.. He is always kind & gentle & I left looking beautiful & just the way my mum likes me to look. My mum always appreciates his tips & suggestions & she says she would never go to anyone else  coz Will is a keeper groomer. 

Molly has been pampered ,she smells really good  and tidy again, thank you so much

Our boy Harvey looks fabulous as always after his groom . Very happy 

Always an amazing service from Will. My mini schnauzer has been going here for several years and the cut is always stunning. Thanks Will :)

Always a professional service , Will always cuts my dogs hair exactly how I want it & relevant to his breed , highly recommend x

Friendly goes over and above to accomodate around your working days, Rosie is very content when in the groomer which is a bonus 😀 

Absolutely amazing. Willow loves her time with will. She walk in no problem. Gets a bit shaky if i stay talking to long(happens ofter). When i pick her up she walks about salon like she owns the place looking beautiful evrytime. We have been coming to urban tails and even our neighbours think that wull gets her cut perfect every time summer or winter. 

We have been taking Toby to get his haircut here for years , we wouldn’t take him anywhere else 

Always a great experience here for my dog ruby, she always comes out looking great and smelling wonderful. Would highly recommend to anyone. Such a friendly and gentle experience for her each time we visit. Definitely run by a dog lover. 

Will is great ! My little guy is anxious he’s always patient, kind and gentle with him. He always checks what you are wanting done and tries to help and accommodate you. He always ready with advice for other doggy problems. Highly recommend !

Every visit is fantastic.  Will takes the time to talk with you and your dogs so you feel comfortable leaving your fur babies in his capable hands and know you’re coming back to collect a transformed  baby who is always groomed to perfection.

Amazing Cut as always. Will shows so much care to our Cockapoo and nothing is too much trouble 

Will is excellent at what he does.  We have been going to Will for years and he always makes a perfect job of grooming out two Cavalier King Charles Spaniels.  Would recommend Urban Tails (Will) to anyone.

Will was amazing as always and done an excellent job on our dog 10/10

Excellent service and a good haircut  as always.  Obviously very popular as I have to book the next appointment way in advance. 
Thanks again .

Will is absolutely lovely person always there when said always understands if you can’t keep your appointments or running a bit late Gizmo always comes out looking lovely would totally recommend 
10 out of 10 all around x 

Love Will. My cockapoo Harry is a nervous dog, but Will is always very kind towards him.

Great cut and always smells gorgeous 

Excellent groomer would reccomend to all 

Urban Tails

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