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The Hound Lounge

The Hound Lounge Terms and Conditions
1. Booking Deposit:
● Owners are required to pay a deposit to secure their appointment when booking. This
can be carried over to secure future appointments should you wish. Refunds will only
be applicable in accordance with the cancellation policy.
2. Cancellations:
● We require 48 hours notice for any cancellations or rescheduling. This is so we have
enough time to offer the appointment to another dog needing our services. If an
appointment is missed any deposit paid will be lost and a new one will be taken to
secure any future appointments. Repeat cancellations may result in the full cost
being required upfront.
3. Late Arrival:
● We run on a tight schedule and so we reserve the right to refuse a groom if you are
unable to attend on time. However we will always try to accommodate your dog as
much as possible and do what we can with the time frame. A refusal will be treated
as a no-show.
4. Late Collection:
● We understand if you are running late, pet owners will have up to 30 minutes to pick
up their pet after the agreed collection time. Thereafter, the pet owner will be charged
£10 per 30 minutes.
5. Pre-groom
● All pets should be relieved before their appointment.
● Please do not feed your dog within 30 minutes prior to their appointment.
● We recommend puppies wait two weeks after their second vaccination before
booking a puppy groom.
6. Vaccinations:
● By using our services, owners confirm that their dog is up to date with their annual
vaccinations against Canine Distemper, Infectious Canine Hepatitis, Leptospirosis
and Canine Parvovirus.
● An unvaccinated dog may put itself and others at risk. The Hound Lounge take no
responsibility for any dog that may contract any of the aforementioned diseases.
7. Pet Health:
● To help us give the best experience possible, we would like to ask you to identify any
ongoing or new health conditions at the point of drop off. This is so we can make
your dog as comfortable as possible. We reserve the right to refuse service for
certain health conditions, such as open wounds. Procedures within the grooming
environment can be stressful for some dogs, especially for senior, young, overweight
dogs or those with medical concerns, The Hound Lounge reserves the right to stop
the grooming process at any time with payment in full being due on collection of your
dog.
8. Microchipping:
● Dogs microchipped within the last 24 hours will not be groomed.
9. Right to refuse:
● The Hound Lounge reserves the right to refuse grooming at the discretion of the
groomer.
10. Matted Dogs:
● At The Hound Lounge we proudly practice humanity over vanity so do not untangle
matted hair on pets as it can cause them discomfort and pain. Your pet’s happiness
and welfare is of utmost importance to us so if matting is present we will inform you
and discuss the most comfortable options for your pet in accordance with The Animal
Welfare Act 2006.
● The Hound Lounge accepts no responsibility for any vet fees if health issues, such as
skin sores, that are exposed when clipping off a matted coat. Owners will be required
to sign a matting form if their dog's coat is severely matted. Due to the wear and tear
to our equipment that matting causes a charge of £10+ may be incurred.
11. Pregnancy & Season:
● Please let us know if there is a chance that your dog is in season or pregnant as we
are unable to groom dogs under this condition for their welfare. Dogs in season are
at an increased risk of infection. Putting a pregnant dog through the stress of a
groom could potentially risk the health of the puppies. If your dog arrives at the salon
in season you will be declined service and lose any deposit paid.
● For dogs that have been in season they need to wait two weeks after the bleeding
has stopped, as this is a period where they are ready to mate and still in season.
Pregnant bitches will need to wait until puppies are weaned, usually around 5-7
weeks.
12. Parasites:
● The Hound Lounge reserves the right to decline to groom dogs with fleas. If your dog
is found to have fleas at drop off we may reschedule your appointment for the welfare
of other dogs coming through the salon that day. If your dog is found to have fleas
once being groomed, the groom will be completed (using flea shampoo to kill all
living fleas) however this will incur a charge of £15 for the time and cost of
disinfecting the salon.
● Ticks will be removed free of charge if found during a groom.
13. Vet Care:
● We endeavour to provide the best service possible, however if it is deemed at the
discretion of the groomer that the pet needs emergency veterinary attention the pet
owner agrees for The Hound Lounge to transport their dog to the nearest vet for
treatment if required. The pet owner also agrees to pay any and all costs.
14. Behaviour:
● To help set us up for success owners are obliged to inform The Hound Lounge of any
known aggressive behaviour traits their pet may have to other animals or humans.
There is also an obligation to inform us about dogs with nervous behaviours and
known triggers to ensure their safe and sensitive handling.
● An extra care charge may be required if a dog is particularly aggressive or nervous.
Due to the skill and toll these grooming sessions take on the groomer the extra
charge will allow for breaks to relieve both the dog and groomer. We reserve the right
to refuse the service if we believe your dog may become a danger to itself or those
within the salon.
● Aggressive dogs may be muzzled, owners refusal of this may result in a cancellation.
15. Liability:
● Owners are advised to insure pets; the salon is not liable for loss, injury, or illness.
16. Photos:
● We are pleased that you have chosen us to groom your dog and we are proud to
show off our skills. The Hound Lounge will sometimes use photos of your dog on our
website or social media. Please advise us if this is not acceptable.
17. Payment:
● Payment can only be taken by card, and is required upon drop off or collection of the
pet.
18. Slander:
● Under the Malicious Communications Act 1998 section 1, The Hound Lounge will not
accept or tolerate any slander, malicious falsehood or deformation via social media
outlets relating to a groom due to coats that have not been maintained at home
(matted coat), or miscommunication. If you are unhappy, we must be contacted within
48 hours of the groom so we can try and resolve the issue.
19. GDPR:
● In order for us to provide the requested services, we are required to obtain and store
a limited amount of your personal information. Such information will be stored in
accordance with all relevant legislation, will never be shared with any 3rd parties or
organisations and will only be used for the purposes of providing the requested or
related services. You have the right to request and review any of your personal
information.
● Data kept on paper will be destroyed after 3 months.
20. Amendment:
● The Hound Lounge reserves the right to amend terms and conditions at any time.
21. Trading Name:
● The Hound Lounge is the trading name for MW DOG GROOMING LTD, a company
registered in England.

I didn’t want my nails trimming but my hooman mummy said  I had to.  I was scared but it all turned out ok, even though I fidgeted.  Now I can cross the wooden flooring without clicking and giving myself away.  Thank you for being kind and gentle.

Morgan was brilliant seeing as it was 1st time for both my dogs. So patient with them. Dogs look great. So pleased with the outcome. Thankyou

Always have a happy dog after a visit to the Hound Lounge.  Megan is amazing. Wouldnt go anywhere else 🐾

Calm and friendly - put my dog at ease getting his nails trimmed. 

Morgan was fantastic with my dog Delilah. She was gentle and kind with her as she was nervous. The groom was also amazing exactly what I asked for. Will definitely be my regular groomers as they are very good with customers and dogs equally. 

Morgan is absolutely fantastic with my little Luna! Really attentive and grooms her perfectly and she smells gorgeous after! Thank you always x

Another fantastic cut, and advice given by Morgan at 'The Hound Lounge' already looking forward to Annabels next cut

You made Ruby feel very calm so she was not stressed out thank you.

After being at The Hound Lounge, our scruffy dog emerged perfectly groomed. The grooming process was explained both prior to the event as well as afterwards, giving the impression our dog was well looked after.

I felt Buddy was safe and looked after well when I picked him up after his first time seeing Morgan.  This really counted for something - and he looked and smelled good too!

Morgan did an excellent job on Arthur!! He looked and smelt beautiful and he can’t wait for his next bath!!!  

First time here at the hound lounge today and we could not be happier fantastic friendly staff I'm sure ivy our cockapoo loves her new cut thank you very much

Absolutely amazing !!!!! Bruno can’t wait to go back. He looks and smells amazing. I was so worried he would play up but from the moment he walked through the door he was given so much attention and love. Thankyou so much and see you soon 

Morgan is brilliant with our dog. Lottie is always happy to go in and smells & looks amazing when she leaves. Highly recommend.

Our dogs is gleaming! A very thorough and kind clean was provided. Will definitely be booking in again 🥰

Morgan was so very kind and gentle to our extremely nervous dog. His coat now is silky and beautiful. 

It was our 11 year old Labrador's first visit to Morgan and he had the best experience. Morgan put this nervous pooch at ease straight away. He reacted beautifully even if a little nervous. Morgan was communicative with us and our dog throughout the whole treatment (a nail trim) and I couldn't have felt more relaxed in the salon. Thank you Morgan!

Morgan is so helpful and professional and my dog loves visiting her. 

Fantastic as always.  Professional, safety conscious, friendly and kind, thoroughly recommended.

Two springers one puppy and one elderly.  Both came out like new.  Highly recommend. 

Morgan is so fantastic with our dog, she looks after him so well. 
The cut is always amazing and Morgan always takes time when, he’s dropped off, to discuss our requirements, and always carries this out absolutely spot on. We are so happy we found you, amazing person, amazing job. 

Morgan is amazing, we are so pleased that she was recommended to us, the Hound Lounge is such a calm environment and Morgan is excellent at what she does. She took our anxious puppy and was able to do a full groom where others had struggled to even brush her! 

Thanks Morgan, you have done an amazing cut on Annabel, she seemed really happy when I collected her :)

Dogs had a great experience having there nails clipped today, They loved Morgan as she made them feel at ease and it was the best there nails have ever been, Will definitely be using The Hound Lounge again.

Our dog was happy and came out clean and smelling lovely.  We will definitely go again.

First visit today to have Lunas nails trimmed.  Luna felt relaxed and happy so much so she’s booked in for a groom . Thank you for being kind and friendly towards Luna 

Maddie looked beautiful after her groom and had her nails trimmed and feet tidied despite being wriggly 

Amazing service took my nervous dog in and Morgan was absolutely amazing with him! Thank you so much would 100% be returning and recommending 

Nugget looks amazing …. Morgan did a fantastic groom on him .. definitely recommend her service .. brilliant 

I would like to highly recommend Morgan at the Hound Lounge. I took my 17 week old Labradoodle Puppy for the Puppy Package and he absolutely loved it. He was super happy to be left and seemed just as happy when I collected him. Morgan done a fantastic job and we will definitely be returning soon for his full adult groom. Thanks so much Morgan. 
Danni x

What a beautiful fragrant dog I’ve just brought home!  Everything about the Hound Lounge experience is easy, professional and friendly, all the way from booking online to  collection afterwards.  Thoroughly recommended.  Particularly impressed by the attention to safety and the health of the dogs.  So pleased to have found you!

Brill experience, my lab loved it she was happy and taken care off expertly will definitely go back as excellent service was given as well

Benji looks, feels and smells amazing. He used to be extremely nervous and unhappy at groom times. Morgan has turned this around. I think Benji really likes the big space and that he can be nosey out of the big window, and of course the treats Morgan rewards him with!

Stitch always leaves beautiful and happy! Loves going in and having a cuddle. Always coming back! 

Charlie always looks amazing take great care of him

Pippa was well pampered and looked after x she looked amazing Pippa is all ways  happy when I collect her x and Morgan is brilliant at knowing just what to do with Pippa thanks hun x

Kodi and Gucci loved their groom. They looked and smelt great.

Morgon was amazing with Ralphy for his first professional groom and he looks and smells fantastic 

Excellent job thank you, put my dog at ease and very well cared for. She’s not a fan of having her nails trimmed but all went very well.

Amazing service! 
Happy puppy happy customer 

An amazing experience! Seamless booking process and an amazing groom, like
Bringing a new dog home! 

Megan is fabulous my dog went in a dirt bag as rolls in mud come out like a princess...

I would highly recommend Morgan and the Hound Lounge. She is so friendly and caring and she does a great job on my cocker spaniels.  

Morgan is great with our lab puppy and everytime we’re so satisfied with the experience and Wren loves going to! 

Morgan takes such care when grooming and every time my dog comes back looking a million dollars!!
We would not go anywhere else now!

Morgan is so welcoming and friendly! Milo (16 wk cocker spaniel pup) didn't originally want to enter the shop to have his nails trimmed... you were amazing, and he didn't want to leave the shop by the time you'd finished! Very professional and 'pawsome'!! :) Highly recommended! Thanks again!

Absolutely brilliant couldn’t fault Morgan have already booked Dobby back in for a full groom 

Looking beautiful after her groom by morgan

Morgan was very knowledgeable on what I needed for my Collie, Teal came back beautifully white and shiny black coat with a very nice smell. Not over the top trim that’s all that was needed and will Definitely taking her back for another visit very professional service. I will recommend.  😊🐕


Cookie looked so much better after her appointment! She smells great too. I felt comfortable leaving her despite it being a first time session. We will be back!

Great, she does a really good job for a very tense and worried poodle

First time bringing Rolo in for his haircut and I can not be any more please. He looks fantastic! Brilliant service 

Brought in Jack my blind rescue collie he was scruffy & dirty can back a very handsome boy - we are all very pleased 

Morgan 

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Reviews

Polly Morgan

Wendy Brett

Donna Eastman

Ruth

Lorna Hall

Amelia

Kirk O'Field (Annabel)

Louise gillies

Colin Evenden

Mike Fisher

Lindsey Binstead

Paula

Deborah Grant

Lauren Beavis

Rebecca

Jackie Lindsay

Victoria Herkes

Sally Sibley

Gemma Baxter

Darren Venables