The Hound Lounge

The Hound Lounge Terms and Conditions 1. Booking Deposit: ● Owners are required to pay a deposit to secure their appointment when booking. This can be carried over to secure future appointments should you wish. Refunds will only be applicable in accordance with the cancellation policy. 2. Cancellations: ● We require 48 hours notice for any cancellations or rescheduling. This is so we have enough time to offer the appointment to another dog needing our services. If an appointment is missed any deposit paid will be lost and a new one will be taken to secure any future appointments. Repeat cancellations may result in the full cost being required upfront. 3. Late Arrival: ● We run on a tight schedule and so we reserve the right to refuse a groom if you are unable to attend on time. However we will always try to accommodate your dog as much as possible and do what we can with the time frame. A refusal will be treated as a no-show. 4. Late Collection: ● We understand if you are running late, pet owners will have up to 30 minutes to pick up their pet after the agreed collection time. Thereafter, the pet owner will be charged £10 per 30 minutes. 5. Pre-groom ● All pets should be relieved before their appointment. ● Please do not feed your dog within 30 minutes prior to their appointment. ● We recommend puppies wait two weeks after their second vaccination before booking a puppy groom. 6. Vaccinations: ● By using our services, owners confirm that their dog is up to date with their annual vaccinations against Canine Distemper, Infectious Canine Hepatitis, Leptospirosis and Canine Parvovirus. ● An unvaccinated dog may put itself and others at risk. The Hound Lounge take no responsibility for any dog that may contract any of the aforementioned diseases. 7. Pet Health: ● To help us give the best experience possible, we would like to ask you to identify any ongoing or new health conditions at the point of drop off. This is so we can make your dog as comfortable as possible. We reserve the right to refuse service for certain health conditions, such as open wounds. Procedures within the grooming environment can be stressful for some dogs, especially for senior, young, overweight dogs or those with medical concerns, The Hound Lounge reserves the right to stop the grooming process at any time with payment in full being due on collection of your dog. 8. Microchipping: ● Dogs microchipped within the last 24 hours will not be groomed. 9. Right to refuse: ● The Hound Lounge reserves the right to refuse grooming at the discretion of the groomer. 10. Matted Dogs: ● At The Hound Lounge we proudly practice humanity over vanity so do not untangle matted hair on pets as it can cause them discomfort and pain. Your pet’s happiness and welfare is of utmost importance to us so if matting is present we will inform you and discuss the most comfortable options for your pet in accordance with The Animal Welfare Act 2006. ● The Hound Lounge accepts no responsibility for any vet fees if health issues, such as skin sores, that are exposed when clipping off a matted coat. Owners will be required to sign a matting form if their dog's coat is severely matted. Due to the wear and tear to our equipment that matting causes a charge of £10+ may be incurred. 11. Pregnancy & Season: ● Please let us know if there is a chance that your dog is in season or pregnant as we are unable to groom dogs under this condition for their welfare. Dogs in season are at an increased risk of infection. Putting a pregnant dog through the stress of a groom could potentially risk the health of the puppies. If your dog arrives at the salon in season you will be declined service and lose any deposit paid. ● For dogs that have been in season they need to wait two weeks after the bleeding has stopped, as this is a period where they are ready to mate and still in season. Pregnant bitches will need to wait until puppies are weaned, usually around 5-7 weeks. 12. Parasites: ● The Hound Lounge reserves the right to decline to groom dogs with fleas. If your dog is found to have fleas at drop off we may reschedule your appointment for the welfare of other dogs coming through the salon that day. If your dog is found to have fleas once being groomed, the groom will be completed (using flea shampoo to kill all living fleas) however this will incur a charge of £15 for the time and cost of disinfecting the salon. ● Ticks will be removed free of charge if found during a groom. 13. Vet Care: ● We endeavour to provide the best service possible, however if it is deemed at the discretion of the groomer that the pet needs emergency veterinary attention the pet owner agrees for The Hound Lounge to transport their dog to the nearest vet for treatment if required. The pet owner also agrees to pay any and all costs. 14. Behaviour: ● To help set us up for success owners are obliged to inform The Hound Lounge of any known aggressive behaviour traits their pet may have to other animals or humans. There is also an obligation to inform us about dogs with nervous behaviours and known triggers to ensure their safe and sensitive handling. ● An extra care charge may be required if a dog is particularly aggressive or nervous. Due to the skill and toll these grooming sessions take on the groomer the extra charge will allow for breaks to relieve both the dog and groomer. We reserve the right to refuse the service if we believe your dog may become a danger to itself or those within the salon. ● Aggressive dogs may be muzzled, owners refusal of this may result in a cancellation. 15. Liability: ● Owners are advised to insure pets; the salon is not liable for loss, injury, or illness. 16. Photos: ● We are pleased that you have chosen us to groom your dog and we are proud to show off our skills. The Hound Lounge will sometimes use photos of your dog on our website or social media. Please advise us if this is not acceptable. 17. Payment: ● Payment can only be taken by card, and is required upon drop off or collection of the pet. 18. Slander: ● Under the Malicious Communications Act 1998 section 1, The Hound Lounge will not accept or tolerate any slander, malicious falsehood or deformation via social media outlets relating to a groom due to coats that have not been maintained at home (matted coat), or miscommunication. If you are unhappy, we must be contacted within 48 hours of the groom so we can try and resolve the issue. 19. GDPR: ● In order for us to provide the requested services, we are required to obtain and store a limited amount of your personal information. Such information will be stored in accordance with all relevant legislation, will never be shared with any 3rd parties or organisations and will only be used for the purposes of providing the requested or related services. You have the right to request and review any of your personal information. ● Data kept on paper will be destroyed after 3 months. 20. Amendment: ● The Hound Lounge reserves the right to amend terms and conditions at any time. 21. Trading Name: ● The Hound Lounge is the trading name for MW DOG GROOMING LTD, a company registered in England.