Breed of dog

Shampooch is a professional pet grooming service managed by 3 experienced and skilled dog groomers. Our team is dedicated to providing top-quality grooming services to enhance the well-being and appearance of your furry friends. From baths and haircuts to nail trims and ear cleaning, we offer a range of services to keep your pets looking and feeling their best. With a focus on gentle handling and personalized care, Shampooch ensures a stress-free and enjoyable grooming experience for every pet. Trust us to pamper your beloved pets and give them the royal treatment they deserve.

Shampooch 

BY USING OUR SERVICES YOU AGREE TO THE FOLLOWING: 

1. Your dog is physically fit, healthy and not showing signs of illness. 
If there is a medical condition then please inform your groomer as soon as possible to assess whether your dogs  groom can go ahead or not. 

2. In case of emergency, your dog will be taken to the nearest vet and you will be liable for all expenses, unless it can be clearly proven that the groomer is responsible.

- Although every care is taken, pets are left in the salon at the owner's own risk.

3. You must provide the groomer with correct contact details and ensure that you are contactable via telephone for the entire time that your dog is in our care.

4. We cannot groom bitches that are in season, please make contact as soon as possible if you are aware that she has come into season and it clashes with your grooming appointment. 

5. The groomer may use photographs of your dog on social media unless stated otherwise.

6. Abusive or hostile behaviour toward any member of staff will not be tolerated.

7. The welfare of your dog will not be compromised in order to achieve a style therefore we will not dematt your dog. 
If your dog is matted you will sign a matting disclosure form upon arrival. There is an added fee of £10+ depending on the severity of the matting.  

8. If fleas are found upon your dog during their groom, they will be immediately treated in a flea bath which will be an additional fee of £10.

- if the flea infestation is severe enough that it puts the salon and other dogs at risk of contamination then your groom may need to be rearranged and the appointment still paid for in full. 

9. Cancelling or rearranging your groom within 48 hours of the appointment time will incur a loss of the deposit.

10. ‘No show’ appointments will be liable to pay 50% of the groom price.

11. If you are running late to your appointment then please let your groomer know as soon as possible. Late arrival may mean that your appointment needs to be rebooked, and will be classed as a ‘no show’ appointment, incurring a 50% fee.

12. We reserve the right to refuse or stop mid groom if us as groomers or your dog is at risk of injury due to your dogs behaviour- this will result in the groom still needing to be paid for due to the appointment slot being used. 

- If the groomer at risk of being bitten a muzzle may be used to ensure the safety of the groomer and your dog. If this compromises your dog's welfare at any point, the groom will be stopped and your dog may be sent home.

- The groomer is not required to accept any dogs that they are uncomfortable with. This may mean that your dog is groomed by a different groomer within the salon, or you may be asked to take your dog elsewhere.

13. Payment is accepted by cash or card/BACS. Full payment must be made at the time of collection. If you cannot pay, please alert your groomer as soon as possible. If no payment is received within 7 days, legal action will be taken, and you will be liable for all costs.

14. Prices for services are subject to change and non-negotiable. It is your responsibility to check the price of your groom before the service is carried out.

15. You must collect your dog at the time arranged with your groomer. Please contact us as soon as possible if you are going to be late.

16. Late collection will be charged  at an additional fee of £5 per 15 minutes after the agreed time.

Any issues or questions with our terms and conditions policy then please do ask your groomer or Sophie the owner of Shampooch.
Thanks 



Bromley was looked after very well. Very happy with how he looks after being groomed. Very friendly  environment

Our dog Meg always looks beautiful after a visit to Shampooch. She’s not a fan of having a haircut but Taylor makes her (and me) feel relaxed.  Meg looked amazing after her last visit. Thank you. X

Very friendly and fantastic groom every  time for my dog 

So friendly and caring, always cater for my dog’s medical needs which is lovely. They are amazing every time. 🥇

Absolutely fantastic service!! Took our rescue dog shere who had never been to a groomers before and Sophie was amazing with her,will definitely be going again

Sophie and Taylor do a first class job on our two dogs. Who highly recommend them. 

Super friendly and great groom every time Willow goes, one very happy puppy each visit 😊

I cannot thank Sophie and Shampooch enough. I got Milo as a rescue and he hadn’t been to the groomers before. They have all been very patient and caring with him. He always looks amazing when he gets back and Sophie always offers great advice. Would definitely recommend. 
Thank you all so much, Sara and Milo xx

Wonderful as always - thank you so much x 

Always super friendly & do an amazing job. wouldn't take my boy anywhere else

The best! Our two love Sophie and they always look gorgeous after their grooms x 

My girl Ruby has been groomed by Shampooch since a little puppy, she’s very happy there and we’re always pleased with how she looks (and smells🤣) afterwards!
Great work Sophie and the team 👍🏻😊

Thank you for my lovely fur cut, my owners said I look very smart and handsome 🐾

As our Sadie now suffers with arthritic joints Sophie was very gentle, and clipped her very long claws as she doesn't do a lot of walking or prolonged standing

We have been taking our cocker spaniel to Sophie at Shampooch since she was a puppy. She’s always so good with her and does a great job keeping her neat and tidy!

Our dogue de bordeaux always gets a great groom from Sophie, good value, excellent service.

My cocker spaniel who has previously been quite nervous of groomers always comes away happy and looking great! 
Highly recommend the shampooch team

Rosie always comes out looking and smelling amazing after her groom.

Always very kind and professional with my little dog

Always kind, accommodating and supportive. Not forgetting they do an amazing groom and their love for dogs shines through. My mini dachshunds love going 😀

Ratings & Reviews

Tim Seabrook

Maxine Bradley

Diane

Amanda

Sarah Baker

Ann and Mark Lambert

Angela Albury

Jade

Sara

Alice and Toast

Richard Meeds

Amy Towler

Emma-Jane Bassoumi

Marley

Teresa Chatterton

Rob

Kathy M

Shelby

Jenna adams

Jackie Jordan