Breed of dog

Shampooch is a professional pet grooming service managed by 2 experienced and skilled dog groomers. Our team is dedicated to providing top-quality grooming services to enhance the well-being and appearance of your furry friends. From baths and haircuts to nail trims and ear cleaning, we offer a range of services to keep your pets looking and feeling their best. With a focus on gentle handling and personalised care, Shampooch ensures an stress-free and enjoyable grooming experience for every pet. Trust us to pamper your beloved pets and give them the royal treatment they deserve.

Shampooch 

BY USING OUR SERVICES YOU AGREE TO THE FOLLOWING: 

1. Your dog is physically fit, healthy and not showing signs of illness. 
If there is a medical condition then please inform your groomer as soon as possible to assess whether your dogs  groom can go ahead or not. 

2. In case of emergency, your dog will be taken to the nearest vet and you will be liable for all expenses, unless it can be clearly proven that the groomer is responsible.

- Although every care is taken, pets are left in the salon at the owner's own risk.

3. You must provide the groomer with correct contact details and ensure that you are contactable via telephone for the entire time that your dog is in our care.

4. We cannot groom bitches that are in season, please make contact as soon as possible if you are aware that she has come into season and it clashes with your grooming appointment. 

5. The groomer may use photographs of your dog on social media unless stated otherwise.

6. Abusive or hostile behaviour toward any member of staff will not be tolerated.

7. The welfare of your dog will not be compromised in order to achieve a style therefore we will not dematt your dog. 
If your dog is matted you will sign a matting disclosure form upon arrival. There is an added fee of £10+ depending on the severity of the matting.  

8. If fleas are found upon your dog during their groom, they will be immediately treated in a flea bath which will be an additional fee of £10.

- if the flea infestation is severe enough that it puts the salon and other dogs at risk of contamination then your groom may need to be rearranged and the appointment still paid for in full. 

9. Cancelling or rearranging your groom within 48 hours of the appointment time will incur a loss of the deposit.

10. ‘No show’ appointments will be liable to pay 50% of the groom price.

11. If you are running late to your appointment then please let your groomer know as soon as possible. Late arrival may mean that your appointment needs to be rebooked, and will be classed as a ‘no show’ appointment, incurring a 50% fee.

12. We reserve the right to refuse or stop mid groom if us as groomers or your dog is at risk of injury due to your dogs behaviour- this will result in the groom still needing to be paid for due to the appointment slot being used. 

- If the groomer at risk of being bitten a muzzle may be used to ensure the safety of the groomer and your dog. If this compromises your dog's welfare at any point, the groom will be stopped and your dog may be sent home.

- The groomer is not required to accept any dogs that they are uncomfortable with. This may mean that your dog is groomed by a different groomer within the salon, or you may be asked to take your dog elsewhere.

13. Payment is accepted by cash or card/BACS. Full payment must be made at the time of collection. If you cannot pay, please alert your groomer as soon as possible. If no payment is received within 7 days, legal action will be taken, and you will be liable for all costs.

14. Prices for services are subject to change and non-negotiable. It is your responsibility to check the price of your groom before the service is carried out.

15. You must collect your dog at the time arranged with your groomer. Please contact us as soon as possible if you are going to be late.

16. If you have any concerns regarding your groom please contact within 24hrs. 

17. Late collection will be charged  at an additional fee of £5 per 15 minutes after the agreed time.

Please let us know prior to booking if your dog requires to be the only dog in the salon. 

Any issues or questions with our terms and conditions policy then please do ask your groomer or Sophie the owner of Shampooch.
Thanks 



Milo has been with Shampooch for nearly a year now and I’ve never walked away unhappy. They do an amazing job every time and the team are super friendly. Would absolutely recommend to anyone looking for a groomer. 

I can’t recommend Sophie enough. Our lively Cockapoo has been going to Shampooch for over 3 years now and we wouldn’t go anywhere else.  Sophie is so great with him and he always looks and smells fab!

Absolutely brilliant! Both dogs looked after really well and the groom is the best they’ve had in a long time. Highly recommend. 

Great first visit.  Young dog was put completely at ease & seems to have had a lovely time. He looks very clean & tidy.
We’ll be back
Thank you

Boris loves his visits to Shampooch !
He goes straight in the door and forgets all about me. Comes out looking very dapper. Tip top service. 

Pooch went in looking like he'd been dragged through a hedge backwards. Came out looking glorious. Thank you! 

Pebbles  was groomed today and looks lovely and much cooler. Sophie was very kind and patient with her 

I managed to get an appointment at short notice, very happy with my dog’s new trim. Thank you :)

Sam's haircut was well overdue as we have been waiting for an appointment.
What a difference! He looks so smart now.
Mollie did a very good job and we are very pleased. Thankyou very much.

First time here with Arthur our mad springer.
5 stars!
Video at the start, booing very easy.  Made to feel very welcome.
ARTHUR smells gorgeous .  We will definitely be back!
Thank you Molly & Sophie x

Absolutely fantastic service. Molly is looking great. Booked back in for the next one. 

Another happy dog and in turn a happy human.

Puppies first groom   , will definitely be going again when needed . 5 star service and very happy relaxed pup . Thank you both 

First time taking my puppy there, they were absolutely amazing so reassuring with him and about what they were gonna do with him. He came back smelling lovely. Was so happy with the trim they gave as well, will definitely be going back!

3rd visit for dog nail trim. Sophie very friendly and knowledgeable. Milly seemed very happy after. Our regular place now. 

Obie always looks forward to his groom day, and he looks amazing!! Thank you for supporting us with Obie additional needs xxx so friendly x

Very friendly and relaxed. Will definitely bring my dog again 

Perfect service as always.  See you next month 🙂

I can't praise Sophie and her team enough.
Sophie does such a beautiful job with Ted, you can tell she is a true dog lover and really takes care of him while he's there.
Always polite and friendly and most of all she takes her time and makes my dog feel safe and secure and doenst rush. His anxiety dissipates as soon as he walks through the door and gets his lovely cuddles.
Thank you so much Sophie, you really are a wonderful groomer and Ted is so happy with you.

Lovely groom with Ella for our Cockerpoo Fergus, he was pampered from start to finish and looked and smelt fab.
We also booked for a full teeth clean and they look amazing, thankyou guys.

Always thrilled with the service at Shampooch! The communication is fantastic, the dogs always come out looking and smelling amazing! Wouldn’t want to go anywhere else 🤩

Sophie , as always is fantastic and great at what she does with her team . 
Will always use them ! 
Well done girls !! 

Very friendly staff, my dog always looks and smells great after being pampered 

My 3 year old pup has been going to Sophie at Shampooch since she was 10 weeks old, she’s always welcomed and happy to visit.
I’m pleased with the service we receive from Sophie! 

Buster looked fantastic when I picked him up and smells 100% better than he did when he arrived. Taylor was very good with Buster as he is a nervous dog at times. Recommend anyone to come to Shampooch with their beloved pet as they are well looked after. 

I bring my dog regularly for a nail trim and have had both Sophie and Taylor. They are both lovely and efficient. My dog is very wriggly while having his nails clipped and they are both very patient which helps with my nerves too!

Absolutely amazing. Teddy loves it there and Sophie is so good with him. He always looks incredible after he has been groomed.

Wonderful, beautiful cut for Otis once again by Shampooch! Thank you Sophie!

Another great visit for our cocker spaniel Indie who loves her visits to Shampooch. Sophie and Taylor are great with her and she always comes out looking great and happy for her trim!

Lovely girls at Shampooch always so good with my 3 poochs I trust them 💯 👍

It was Teddie’s first time at Shampooch today . He went in very nervous and a bit untidy but came out beautifully groomed and very happy. 
Thank you very much Taylor , you did a wonderful job. We will be back . 
10/10 👍🤩🤩🦮🦴🐶

Bromley was looked after very well. Very happy with how he looks after being groomed. Very friendly  environment

Our dog Meg always looks beautiful after a visit to Shampooch. She’s not a fan of having a haircut but Taylor makes her (and me) feel relaxed.  Meg looked amazing after her last visit. Thank you. X

Very friendly and fantastic groom every  time for my dog 

So friendly and caring, always cater for my dog’s medical needs which is lovely. They are amazing every time. 🥇

Absolutely fantastic service!! Took our rescue dog shere who had never been to a groomers before and Sophie was amazing with her,will definitely be going again

Sophie and Taylor do a first class job on our two dogs. Who highly recommend them. 

Super friendly and great groom every time Willow goes, one very happy puppy each visit 😊

I cannot thank Sophie and Shampooch enough. I got Milo as a rescue and he hadn’t been to the groomers before. They have all been very patient and caring with him. He always looks amazing when he gets back and Sophie always offers great advice. Would definitely recommend. 
Thank you all so much, Sara and Milo xx

Wonderful as always - thank you so much x 

Always super friendly & do an amazing job. wouldn't take my boy anywhere else

The best! Our two love Sophie and they always look gorgeous after their grooms x 

My girl Ruby has been groomed by Shampooch since a little puppy, she’s very happy there and we’re always pleased with how she looks (and smells🤣) afterwards!
Great work Sophie and the team 👍🏻😊

Thank you for my lovely fur cut, my owners said I look very smart and handsome 🐾

As our Sadie now suffers with arthritic joints Sophie was very gentle, and clipped her very long claws as she doesn't do a lot of walking or prolonged standing

We have been taking our cocker spaniel to Sophie at Shampooch since she was a puppy. She’s always so good with her and does a great job keeping her neat and tidy!

Our dogue de bordeaux always gets a great groom from Sophie, good value, excellent service.

My cocker spaniel who has previously been quite nervous of groomers always comes away happy and looking great! 
Highly recommend the shampooch team

Rosie always comes out looking and smelling amazing after her groom.

Always very kind and professional with my little dog

Always kind, accommodating and supportive. Not forgetting they do an amazing groom and their love for dogs shines through. My mini dachshunds love going 😀

Mollie

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