shotz4eva

SHOTZ4EVA PHOTOGRAPHY TERMS & CONDITIONS Crafted, Not Captured. Effective Date: 31 October 2026 By booking a photography or videography service with SHOTZ4EVA Photography (“SHOTZ4EVA”), you acknowledge that you have been given access to these Terms & Conditions. Our aim is to provide a professional, enjoyable and reliable experience while ensuring fairness, transparency and mutual respect between SHOTZ4EVA and every client. 1. BOOKING & AVAILABILITY * All bookings are subject to availability and must be confirmed through our website, email or direct message. * A 50% booking deposit is required to reserve your requested date, time and photographer. * Your booking is confirmed once the deposit has been received and confirmation has been issued. * The deposit contributes towards the total cost of your session and reserves time that may otherwise be offered to another client. * If a client cancels, SHOTZ4EVA may retain a reasonable amount to cover direct losses arising from the cancellation, subject to applicable consumer rights. Any remaining amount will be refunded. * If we cannot accommodate your requested date, we may offer an alternative or recommend another photographer. 2. PAYMENTS * The remaining 50% balance must be paid before the scheduled shoot begins. * Payment details and any additional agreed charges will be provided before the session. * We reserve the right to delay the start of a shoot if the outstanding balance has not been paid. * Any additional services, travel expenses, overtime or editing fees must be agreed upon before being charged. * Clients will never be charged unexpected fees without prior explanation and agreement. 3. ARRIVAL TIMES & LATENESS We understand that unexpected delays can happen. However, punctuality is important because appointments are scheduled around other commitments. * Clients should arrive on time and remain contactable on the day of their booking. * If you anticipate being late, please notify us as soon as possible. * A grace period of 10 minutes is provided wherever possible. * Where lateness exceeds 10 minutes, the session may still finish at the originally scheduled time. * Where lateness exceeds 20 minutes, SHOTZ4EVA reserves the right to cancel or shorten the session if the delay prevents the service from being delivered reasonably. * A late fee of up to £50 may apply only where the delay results in reasonable additional costs, such as extended venue hire or photographer waiting time, and the client has been informed of these potential charges. * If a session is cancelled due to significant client lateness, any retained payment will reflect the reasonable losses caused. If SHOTZ4EVA is running late: * We will notify the client as soon as reasonably possible. * We will aim to provide the full agreed shooting time or arrange a suitable alternative. * If our delay materially reduces the service provided, an appropriate partial refund or other reasonable remedy will be offered. 4. RESCHEDULING & CANCELLATIONS We recognise that circumstances change and aim to handle rescheduling and cancellation requests fairly. Rescheduling * Clients may request to reschedule with at least 48 hours’ notice. * One complimentary rescheduling request is permitted, subject to availability. * The new date should fall within 2 months of the original booking date unless otherwise agreed. * Requests made with less than 48 hours’ notice will be reviewed individually and may incur reasonable costs resulting from the late change. * Genuine emergencies will be considered with understanding and flexibility where reasonably possible. Client cancellations * Cancellation requests must be submitted in writing. * Where a booking is cancelled, any retained deposit or cancellation charge will be limited to reasonable losses arising from that cancellation. * A £50 cancellation administration charge may be applied only where reasonable, justified by actual costs and not duplicated by other charges. * Where a replacement booking reduces our losses, this will be taken into account. * Any refund legally due will be processed without undue delay. Cancellation by SHOTZ4EVA If we are unable to fulfil a booking due to illness, emergency or unforeseen circumstances, clients will be offered: * An alternative date at no additional cost; * A suitable replacement photographer, subject to client approval; or * A full refund of payments for the cancelled service. The client will not be required to accept a replacement photographer or rescheduled date. Nothing in this section limits any applicable statutory cancellation rights. 5. PHOTO DELIVERY & TURNAROUND TIMES * Standard edited images will ordinarily be delivered within 5 working days after the shoot or the client’s final image selection, as agreed. * Delivery timelines for events, large projects and complex edits will be confirmed separately. * Images will be delivered via an online gallery, digital download or another agreed method. * Editing includes standard colour correction, exposure adjustments and light retouching unless otherwise specified. * Advanced retouching or additional edits may incur a separately agreed fee. Express and 24-hour delivery * Express delivery is an additional paid service with its own agreed delivery deadline. * The deadline and any client responsibilities, such as submitting image selections, will be confirmed before purchase. * If SHOTZ4EVA misses the agreed express deadline for reasons within our control, the client will be entitled to an appropriate refund of the express delivery charge. * Where the standard editing service is otherwise completed correctly and on time, a delay affecting only express delivery will normally be addressed through the express delivery charge. * Where the delay also materially affects the overall photography service, further remedies may be available under applicable law. * If a delay is caused by outstanding client selections or information, we will communicate a revised delivery time. We aim to keep clients informed of any delays rather than requiring them to repeatedly follow up. 6. SERVICE QUALITY & TECHNICAL ISSUES SHOTZ4EVA takes reasonable precautions to protect images, maintain equipment and deliver work to a professional standard. If a technical issue, file corruption or another problem occurs: * We will inform the client promptly after identifying a significant issue. * Where practical, we may offer to recover files, correct the problem or arrange a complimentary replacement session. * If no usable images are produced due to a failure on our part, the client will be entitled to an appropriate refund, which may be a full refund. * If only part of the agreed service is affected, a proportionate refund or another suitable remedy may be offered. * Any proposed free replacement shoot must be agreed with the client and will not replace their statutory rights. SHOTZ4EVA will not exclude or restrict liability where doing so would be unlawful. 7. IMAGE RIGHTS & PERMITTED USAGE * SHOTZ4EVA retains copyright in photographs and video footage unless otherwise agreed in writing. * Personal photography packages include permission for personal use, such as social media posting and personal printing. * Commercial use, advertising, resale, licensing or distribution for business purposes requires a separate agreement unless commercial usage is expressly included in the purchased package. * Clients may not sell images to third parties without appropriate permission. * Clients will receive the agreed number of edited images included in their package. Portfolio and promotional use SHOTZ4EVA may request permission to feature photographs or videos in our portfolio, website, social media or promotional materials. * We will respect requests for privacy and confidentiality. * Images of children will not be used for marketing without appropriate permission from a parent or guardian and a valid legal basis. * Any consent requested for marketing use will be separate from agreement to these booking terms. 8. CLIENT RESPONSIBILITIES & SAFETY * Clients are responsible for obtaining any necessary permissions for locations they arrange. * Both clients and photographers must maintain a respectful and professional environment. * Harassment, abusive language, threats or dangerous conduct will not be tolerated. * If a location or situation presents a genuine safety risk, the session may be paused or ended. * Any refund or charges following an early termination will be assessed fairly, considering the circumstances and legal rights of both parties. * SHOTZ4EVA remains responsible for injuries or losses resulting from its own negligence where the law requires. 9. UNEXPECTED EVENTS & FORCE MAJEURE Events outside either party’s reasonable control may include extreme weather, transport disruption, serious illness, emergencies or government restrictions. Where such circumstances prevent a session from proceeding: * Both parties will communicate promptly and work towards a reasonable solution. * Rescheduling will be offered wherever possible. * If an alternative date cannot be agreed, any refund will take account of services already provided, recoverable costs and applicable legal rights. * Neither party will automatically be penalised for circumstances genuinely outside their control. 10. FILE STORAGE & IMAGE ARCHIVING * Final images will remain available through the delivery gallery for at least 10 days after delivery. * Clients are responsible for downloading and backing up their delivered files during the stated availability period. * SHOTZ4EVA may retain original and edited files beyond this period but does not guarantee indefinite archival. * Before removing a shared gallery, we will aim to provide reasonable notice where practicable. * If images are lost before the agreed delivery or access period due to a failure on our part, we will work with the client towards an appropriate soluti