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At Pup Fiction, we believe that grooming should be a calm and stress-free experience for every dog. Jess, the owner and groomer, has a Bachelor's of Science with Honours in Zoology and spent seven years working in pet rescue before becoming a professional dog groomer.   Professionally grooming since 2023, she understands the importance of patience, gentle handling, and tailoring each session to suit your dog’s individual needs. Jess is also dedicated to perfecting her craft, having placed 2nd at her first international grooming competition. Whether your dog requires a simple tidy-up or a full groom, you can trust that they will be treated with care and respect in a safe and welcoming environment.

Pup Fiction

Bookings
You may amend your original booking once, up to 72 hours prior to the scheduled appointment. If changes are accepted, you will be notified. Changes may be declined due to availability. No fee will be applied for one change, respecting the 72-hour notice.

Deposits
A £20 deposit per dog is now required for all bookings. This deposit secures your appointment and can be paid by bank transfer or cash in the salon. You may choose to have this deposit deducted from the total cost of the groom at collection, or rolled over to hold your next appointment.

Deposits are non-refundable in the event of a no-show or a late cancellation (less than 24 hours' notice). No future appointments will be accepted until the missed appointment is paid in full.

Cancellations and No Shows
Cancellations must be made at least 24 hours in advance. If you fail to cancel or do not show up for your appointment, full payment will be required before another appointment is made. To cancel or reschedule, please contact us by phone or text with your name, pet's name, and appointment details. Your request will be confirmed once acknowledged by Pup Fiction.

Late Arrivals and Pick ups
We ask that you arrive on time for your appointment. If you arrive more than 15 minutes late, we reserve the right to reschedule or cancel your appointment, and full payment will still be required. If you believe you will be late, please contact us in advance. We do not have facilities for multiple pets and cannot accept a new appointment until the previous one has left. Late collections (more than 20 minutes after the contact time) will incur a £10 late fee, which will increase by £5 for every further 10 minutes late, which will be payable on collection of your pet.

Pricing
Pricing is based on factors such as breed, coat type, condition, and temperament. Additional charges may apply for matted coats, extra treatments, or if your dog has not been regularly groomed. If the condition of your dog’s coat requires extra attention beyond what was initially quoted, you will be notified, and additional charges may apply.

Payments
Full payment is required at the time of collection, either by cash, credit, debit card, or bank transfer. A non-refundable deposit may be required for first-time appointments. All extra charges, such as for de-matting or treatments, must be paid in full before the groom is completed.

Health & Welfare
By attending your appointment, you confirm that your dog is fit and healthy and up-to-date with vaccinations and flea/worm treatments. We are not responsible for any reactions to grooming products, but please inform us of any known allergies or sensitivities. Grooming may expose underlying health conditions, for which we cannot be held liable.

Vet Care
In the unlikely event of an accident or health issue, we reserve the right to administer first aid and transport your dog to the nearest vet for treatment. You will be responsible for all related costs, and will pay any vet costs directly to the vet practice.

Fleas and Parasites
We reserve the right to refuse grooming if fleas or other parasites are found. If parasites are discovered during the groom, an additional £20 charge will apply to cover the time and products required to treat the salon and prevent cross-contamination. Your dog may also be sent home immediately.

Aggressive Behaviour
For the safety of our staff and your dog, we reserve the right to refuse or stop grooming any dog that displays aggressive behaviour. If grooming is interrupted due to aggression, the full price of the appointment will be charged. Please inform us if your dog has any history of aggression.

De-Matting
While we will attempt to de-mat your dog’s coat where possible, we reserve the right to shave the coat if de-matting would cause discomfort or pain. In line with the Animal Welfare Act, de-matting may not be possible for severely matted dogs. Additional charges may apply for de-matting services.

Senior and Special Needs Pets
If your dog is elderly or has known health issues, please inform us in advance. Grooming may expose underlying health problems, and we may recommend veterinary care if necessary. We are not liable for any injuries or health issues that arise during the grooming process.

Photographs and Marketing
We may take photographs of your dog during grooming for promotional purposes, including on our website and social media. By booking with us, you consent to the use of these images unless you notify us otherwise in writing.

General Liability
Pup Fiction is not responsible for any injuries, illnesses, or accidents that may occur during the grooming process. While we take every precaution to ensure your dog’s safety, grooming inherently carries some risk, such as skin irritation, nicks, or abrasions. We will notify you of any issues during the groom and work with you to address them.

Feedback and Satisfaction
If you are dissatisfied with your dog’s groom, please notify us within 24 hours. We will do our best to resolve any issues, but refunds will not be issued. If necessary, we will offer to redo the groom at no extra charge.

Health and Safety
We reserve the right to refuse grooming for dogs that are unwell, have fleas, or pose a risk to other dogs or staff. It is your responsibility to ensure that your dog is in a healthy condition before attending grooming sessions.

By proceeding with your booking, you agree to these terms and conditions. Should you have any questions, please feel free to contact us.

 

Matting Policy

Severely matted coats are a welfare concern, and at Pup Fiction, the health and comfort of your pet are our top priorities. Matting occurs when loose fur, dirt, and moisture become tangled, forming tight knots that pull on the skin. This is extremely painful for dogs and can lead to serious health issues such as bruising, hematomas, restricted blood circulation, and skin infections. Additionally, matting can hide underlying health conditions, including sores, parasites, and skin abnormalities that may not be visible until the coat is removed.

Attempting to brush out severe matting is not a humane option, as it causes unnecessary stress and pain to the dog. In these cases, the only kind and safe solution is to shave the coat. While every precaution is taken, dogs with severely matted coats are at higher risk for nicks, cuts, or skin irritation due to the close contact of the clippers with the skin. Pup Fiction is not responsible for any pre-existing conditions uncovered during the grooming process, nor for any minor injuries that may occur as a result of shaving a matted coat.

Owners are responsible for maintaining their dog’s coat between grooming appointments. Regular brushing and professional grooming help prevent matting and ensure your pet’s continued comfort and well-being. If your dog requires a shave due to matting, we will discuss the process with you before proceeding. Additional fees may apply for mat removal due to the extra time and care required.

By using our grooming services, you acknowledge that you understand the risks associated with matting and agree to allow us to take the necessary steps to prioritise your dog's welfare.

Once again an excellent job done by Jess , amazing with my pup and amazing to chat to :) 

Jess was fantastic with my WCS, Beau, and her teeth. As a returning customer, she took the time to explain everything she planned to do and was incredibly attentive and gentle with Beau throughout.
Really impressed with the service and care she received. Great service from Jess — thank you! 🐾❤️

Jess is the best in the business. Bailey loves his new hair cut ❤️

Jess has groomed Wanda now twice and both times we have been delighted with the result!. Clearly very experienced.  She takes time with us to settle Wanda in. Our dog is very nervous when being left off and Jess has a lovely way with Wanda. Doggy welfare is clearly very important to her. The booking arrangements are seamless. No complaints whatsoever!  Also the location of Pup Fiction is very convenient and the car park behind the  arcade is so handy! Delighted with this new establishment🐶



Big fella looks brilliant, his duck bandana is adorable and he smells incredible. Thank you!

Murphy is so comfortable with Jess. Great to know Im leaving him in great hands. 

From my  initial enquiry to getting my pup her first cut today Jess has been amazing. Incredibly professional, wonderful at getting my 23 week old pup to not be so nervous at all the new stuff of a grooming salon, and great at keeping me informed and keeping me right along the way, wouldn’t hesitate to recommend Pup Fiction to anyone needing a groomer. 

Fantastic groom by Jess for little Evie, first class service, a pleasure to meet such a lovely person and already booked  for next two appointments. Thank you!

Jess is an amazing groomer can't recommend her enough.  She's fantastic with my leonberger levi. Even took the time today to teach me how to groom and cut my pups paws. 

Thor is turning one and has now been with Jess for three grooms. She is so lovely and patient, especially as he’s nervous getting used to them. He smells amazing for days afterwards. Highly recommend! 

Another great hair cut for my fur baby. My dog is very happy at this grooming salon. I am always meet with brilliant friendly service when I arrive. And always leave with a happy dog. Wouldn’t go anywhere else now. 

I love that you only have my pup. So they can be very content and not stressed. Thank you. 

First time with Jess, who was so kind. We are delighted with Mabel’s groom, she’s just beautiful! Thank you 👏🏻

Tried many different groomers for my little pooch and Jess is by far the best. Always does a superb job 😍

Fantastic service provided by Jess. We have a Husky and an Akita, both get a little stressed being groomed but with Jess they were both so relaxed and happy. Jess did an amazing job on both the dogs. 

We have been using Jess for a while now and Ozzy always looks and smells fabulous! Get so many compliments on his hair do. Recently had the emmipet teeth cleaning service and his teeth are sparkling ✨ 10/10 every time. 

Great service and so very kind with my pup. Thank you Jess x

Jess Melarkey

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