Pretty Lashes

Pretty Lashes Studio Policy and Terms We’re committed to providing high-quality, beautiful lash services in a relaxing, professional environment. Please take a moment to review our studio policies to ensure the best experience for everyone. Booking & Deposits • A non-refundable deposit of €20 is required to book all appointments. • Appointments are scheduled by appointment only — no walk-ins. • Remaining balances are due at the time of service, accepting CASH ONLY Cancellation & No-Shows • We require 24 hours’ notice for cancellations or rescheduling. • No-shows or same-day cancellations will result in loss of deposit and may be charged a cancellation fee. • Repeated no-shows may result in a ban from future bookings. Late Arrivals • Clients more than 15 minutes late may have their appointment shortened or canceled depending on the schedule. • Please plan accordingly and communicate if you’re running late. Lash Fills • Fills must be done within 2–3 weeks of your previous appointment. • If less than 40% of your lashes remain, it will be considered a full set. • We do not fill work from other lash techs without prior consultation. Clean Lashes Policy • Please arrive with clean, makeup-free eyes and lashes. • A lash bath fee may be applied if cleaning is required before application. • Dirty lashes affect retention and our ability to apply quality work. Health & Hygiene • If you are sick, recently ill, or have been exposed to any contagious condition, please reschedule. • Do not bring guests, children, or pets for safety and comfort of all clients. Refunds & Reactions • We do not offer refunds on services. • In the case of an allergic reaction, please contact us within 24 hours — a free lash removal may be offered. • Patch tests are available upon request for sensitive clients. Aftercare • Avoid water, steam, and makeup for the first 24–48 hours. • Use oil-free products and gently clean lashes daily. • No rubbing, pulling, or sleeping on your face to maintain lash health and retention. ⸻ By booking with Pretty Lashes, you agree to these terms. Thank you for supporting a clean, respectful, and beautiful lash experience!