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Additional information

Welcome! 

I'm Karen and I am a Natural Nail Specialist offering ongoing personalised 1 to 1 nail advice, gel polish and nail care. 

Enjoy a choice of over 160 beautiful gel polishes, nail art options  and strengthening products. This is all from the convenience and comfort of my private, quiet home nail studio in Chapelford Warrington with off street parking. 

 I have helped many clients who are struggling with nail issues and I also offer the following programme's. Please ask for information. 

- Move away from builder gel /BIAB to a more natural finish and healthier natural nails. (For nails damaged by builder gel) 

- Nail biter/ skin picker programme. If you are ready to commit to achieving beautiful hands and nails that you are proud to show off, I can help you with this.

Please see my Business Policy below (also pinned to the top of my Facebook page www.facebook.com/perfectpolishbykaren) In booking an appointment you are agreeing to the terms & conditions.

Facebook - www.facebook.com/perfectpolishbykaren (links below) 

Instagram - Www.instragram.com/perfectpolbykaren (links below) 

Perfect Polish By Karen 

BUSINESS POLICY - Please read as booking an appointment is agreement to the policy 

Please note that you can cancel and reschedule your appointment up to 48 hours beforehand.  If it is within 48 hours, a fee 50% of the treatment booked will be payable 

✨ BUSINESS POLICY - UPDATED March 26 

Welcome! I like to keep things running smoothly at all times for everyone, so please see the info below. In booking an appointment with me you are agreeing with the terms detailed. In order to not discriminate, this policy applies to all clients. Clients existing and new please have a read through 

✨BOOKING APP
I have a quick and easy booking app where you will be able to see info on treatments, prices and book an appointment. 

✨NEW CLIENTS 
You will be asked to pay a deposit to secure your first appointment. This amount is deducted from your final bill unless you cancel or rearrange without giving 48 hours notice. New clients will be verified to the details provided, if the criteria is not met, then I will unfortunately be unable to offer an appointment 

✨REARRANGING / CANCELLATION 
Sometimes plans do not go as expected. If you cancel or rearrange your appointment without giving 48 hours notice and if I am unable to fill your slot, then 50% of the booked treatment cost will become payable. In order not to discriminate this applies regardless of reason for cancellation and I do not expect / require an explanation. 

If you are a new client and need to rearrange your first appointment, the deposit paid can be moved to one further appointment. Deposits will be held for a maximum of 3 months pending an appointment booking. After this time the booking fee will be forfeited 

If a booking is rescheduled for a second time (ie 3rd appointment date requested), this is considered a 'no show' and 50 % of the treatment booked will become payable 

Booking and rearranging appointments on multiple occasions does have a negative impact on small businesses with regard to lost income, appointment blocking and the time taken up to reschedule. 

If there is a struggle to keep to booked appointments you may be asked to book at short notice of 1/2 days ahead/ pay a deposit to secure your appointment 

Please do not book an appointment If at the time of booking there is doubt about being able to attend. 

✨NO SHOWS / APPOINTMENT CUT SHORT
If you do not attend your appointment or if something unexpected happens where you need to leave without completing your service then 50% fee of the whole treatment booked will become payable 

✨CHANGING THE TREATMENT BOOKED 
Please advise of any changes to the 'Add on' bookings ahead of your appointment. Eg polish removal being no longer required./ A change in pre agreed nail art. If advised at the appointment then 50% of the add on treatment cost will be required. Advance notice also helps me with my timings and saves preparing unnecessary items ahead of your appointment. 

For longer appointment  eg booking a Hands & Toe appointment and then toes are no longer required, 48 hours notice is required. If less than 48 hours notice, 50% of the cancelled treatment cost will become payable. 

✨ARRIVING EARLY / LATE
If you arrive early and I'm not with a client please feel free to come in, I am usually ready to go 10 mins before the appointment time. Please do not arrive more than 10 mins early 

Please keep to your appointment time as I will be ready and waiting for you. If you are running late please text to let me know. If you are 15 mins or more late, It may result in a reduced service or the appointment needing to be cancelled. This would incur a fee of 50% of the booked treatment cost 

✨PAYMENT 
Bank transfer is my preferred option but I do accept cash, I don't have a float of change,so the correct money is needed. Please process any bank transfer while you are here, and failing that then the same day. 

If an issue arrises where constant chasing for payment is required, then any future appointment will be cancelled and no further appointments booked 

✨FILE PACK 
You will have a file pack set up in your name with a fee payable for set up. This is payable every 12 months while you remain a client. I disinfect, store and replace the items as needed. You can take your file pack with you at any time, although it cannot be returned. If you collect the pack a new one would need to be created and a fee paid at a future appointment 

✨PARKING 
Please feel free to park on my drive in front of my nail room, It's the most convenient space on the close. If you decide to park on the road please do not block/ restrict my neighbours access 

✨BRINGING A CHILD
Bringing a child to your appointment should be avoided due to the chemicals and wires around my room. I have seating space for 1 child. I just ask that they are occupied for the whole appointment, don't come to the nail desk and they need to be able to take themselves to the toilet. Once polish commences you will not have your hands 

✨ILLNESS
If you are unable to attend the appointment the 50% fee applies if 48 hours or more notice Is not given. Explanation of your illness is not required 

If you are feeling unwell but well enough to attend your appointment please message to discuss. Likewise if I am feeling unwell,  but able to continue I will contact you to advise in case you want to reschedule. If I feel it appropriate to reschedule your appointment the late cancellation fee will not apply.

✨POLISH REPAIR
I offer free chip repair in the first 7 days. Repair of nail breaks in the first 7 days and chips after 7 days are both chargeable 

✨REMOVAL OF PRODUCTS APPLIED ElSEWHERE
I do not remove builder gel/ biab applied elsewhere. If after discussion with you  I agree to remove gel polish this will be charged at the full removal price 

✨CHANGE OF MEDICAL INFO
On initial consultation I ask medical questions relating to your nail service. The form you sign states that you will advise me of any changes in your medical information that effects your nails in particular asthma, diabetes, nut allergies, allergic reactions, mobility issues 

✨NAIL INFO / ADVICE NEEDED 
I have extensively researched natural nail information from industry trusted sources. While I can advise on numerous nail issues this does not form a diagnosis or over ride or superseed any medical information / diagnosis / advice received from a qualified practitioner 

✨REFUSAL OF SERVICE 
If there are indications that product should possibly not be applied to your nails, I reserve the right to refuse the treatment. Due to risk of cross contamination I cannot work on toes with diagnosed or suspected fungal nail infections

I reserve the right to not offer a service/ appointment without explanation 

✨ MESSAGES
The best way to get hold of me is via Facebook and Instagram messages or text message. You can message whenever it's convenient for you and I'll get back to you as soon as I can. To protect my family / rest time if it's after 7pm weekdays it will be the next morning, if it's the weekend then it will be Monday morning. I do not offer WhatsApp messages or phone calls 

REFUNDS
The money paid for your appointment is for the products used and my time and experience. I do not offer refunds, but in the unlikely event of a problem, I will make good any issues if advised in the first 7 days 

GIFT VOUCHERS 
GIft vouchers can be purchased for any chosen amount and have 12 months time period in which to use them. They are non refundable but can be transferred to another person. Vouchers cannot be used outside of the 12 month period 

If you got to the end, well done!! It all sounds a bit involved,  but it keeps everything running nice and smoothly for everyone! 

Thanks Karen ✨

Karen was very knowledgeable and it’s the first time I’ve had my nails done and I felt that the person doing them really cared about the health of my nails which was great. They look really neat and I’m super happy with them. 

Absolutely over the moon with my nails,love the colour.Thanks Karen.x

First time customer today and absolutely delighted with my nails. Karen was warm and welcoming and it was a pleasure to chat while she was doing my nails. The environment is extremely clean and comfortable and Karen is keen to preserve the condition of natural nails unlike so many of the high street salons!
I’ll definitely be returning.


Always love having my nails done with Karen. She gives excellent advice and has got my nails to the best now after having a bad experience with another nail salon. Has great colours and nails and hands look great. Highly recommend Karen

Everything about Perfect Polish is simply perfect! 
Karen’s knowledge of natural nails is extremely impressive. The services offered are centred around making the best of your natural nails with specialist treatments if required, with the added bonus of Karen’s huge selection of polish colours. Karen is super lovely and make you feel instantly at ease. 

Karen is great with my nails i have had a lot of trouble with my nails and she has taken time to get them right. 

For a year now, I've been going to Karen's studio and have never left disappointed. She's a top professional, and her studio is immaculate! Karen always ensures my nails are well looked after and provides excellent service. I couldn't recommend her more highly!

Karen has made a great job of my nails, I’m looking forward to my next appointment 

First appointment with Karen. She is really nice and very easy to talk to. I will definitely be having my nails done again. Very pleased with my gel manicure. 

It is an absolute treat and a real pleasure to have my nails done by Karen.  My nails have been in a bad way due to the stress of a recent bereavement.  I have always had nice, strong natural nails.  With Karen’s knowledge of her products and the nail itself she is treating my nails and getting them back to good health whilst making them look absolutely beautiful whilst doing so.  I am so glad I found her and I am even happier she is helping my nails to be their best, thank you x

Karen is so lovely,  friendly and welcoming. She has alot of knowledge and helps you to get the best out of your nails, rather than just puttIng polish on them. Would highly recommend 

Karen put me at ease as soon as I arrived.  She explained the treatment that would help improve my nails and was so knowledgeable. A real professional, friendly and skilled nail technician. Looking forward to the weeks ahead to start seeing the improvements.
Karen

Fabulous experience from start to finish . My nails look amazing- love them! Thanks so much Karen 🤩

I am very pleased with the results from the IBX treatment that was recommended by Karen for my split, broken nails. The gel polish finish always looks lovely too.   

Fantastic experience . My nails have never looked so good

So pleased with my nails , Karen is so friendly and welcoming . She is very  knowledgeable and passionate  about how to look after your nails to keep them looking nice . Big thank you to you Karen for  making my nails look  so  pretty 😍 

Another wonderful appointment with Karen. Always a pleasure to have her create her magic once again. The result is stunning. Diva Dash and Flash Dance. Love it. Thankyou. 

I don’t think it’s possible to have a better nail appointment than with Karen. The colours are lovely and she is a real perfectionist so my nails look lovely every time. The salon is clean and pleasant. I always get compliments on my manicures. 

Another lovely nail appointment with Karen. She gave me lots of advice and matched the colour to the dress I’ll be wearing at the weekend.
I also had a third IBX treatment on her recommendation and my nails are so much stronger than they were. 

Thankyou for today’s creation, they’re beautiful as always. It took me years to find someone who actually knew how to work with real nails, thankyou for keeping them healthy, strong and looking on trend with your ever evolving colour selection. Your simply the best 🤩

Perfect as usual!!! The hour and a half just flies by….so much chatting and putting the world to rights!  Nails are fab too!’ 💅🏻
Thanks Karen ❤️

It’s lovely getting your nails done by Karen, she’s always welcoming and cheerful. 

Karen has a very professional home salon, which is always clean and tidy, unlike some shop salons I have used. 

Nothing is too much trouble for Karen, no matter what you ask for, she always seems able to achieve it. 

I just adore my nails and the wonderful colours to choose from! Karen does an amazing job and makes you feel special. Relaxing atmosphere and an all round fabulous experience. Highly recommended. 

Perfect again. Always a great experience and today was no exception. Love my nails and I also love the chat and our conversations putting the world to rights! The time just flies by. Thanks Karen ❤️

Another fantastic appointment with Karen, she’s been doing my nails for 6 years and I wouldn’t go anywhere else. I’ve tried the new IBX treatment today and really looking forward to seeing the results. 

Just fabulous again. Had my appointment yesterday (5th Sept) and had the IBX treatment first. Then my colour was applied and for the first time ever I had nail art. Absolutely fantastic. Thanks Karen. You are a star ⭐️!! 

Karen was superb! She explains everything she’s doing and why. I feel like I’m in such good hands when Karen does my nails - always happy and cheery - I look forward to my appointments 😍

Gorgeous holiday nails from Karen (as usual)!  I am very much looking forward to having her new IBX treatment for ridging/splitting, which I've added to my next appointment.

Perfect Polish is exactly what it is! Perfect. My nails were ruined by buildergel removal & I was so upset. I contacted Karen & had my first appt 5 weeks ago. She said  my nails would improve and they have 100% because of her advice. Today was my 3rd visit & Karen applied amethyst which I’ve had my eye on since I saw it on her FB page! To say I’m over the moon is an understatement. 
Karen is so knowledgeable about everything nail related & the whole experience is fab! Thank you so much Karen x

Highly recommend Karen. Been coming to Karen now for around 4 years and would never use anyone else. She’s amazing at what she does, and so lovely. 

As always I came away from my appointment with beautiful looking nails. Karen is so welcoming and takes lovely care of my nails whilst also having a good natter! 

Lovely calm environment 
Thank you beautiful nails as always 

Great experience. Karen looks after you so well 

Absolutely fabulous nails as always, Karen’s home salon really is a little oasis of peace and tranquility, an absolute treat! 

This was a perfect match for me. Beautiful natural looking nails done in such a lovely and comfortable settings. Karen creates an atmosphere where you feel like home yet being very professional and super skilled. Didn’t even realise I spent 1.5 hours there, felt like 10 mins! Amazing 🤩 

Lovely Karen, always patient, explaining everything after a terrible experience with builder gel from elsewhere.  My nails are looking so much better. What colour next 🤔
Totally recommend 😍  xx

Karen Wesson

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