please park in the public car park in quarry road - strictly no driving into the track to the business please. 

Parking

Niteingales Pet Services is your one-stop solution for all your pet care needs, expertly managed by a professional pet groomer with years of experience. We specialize in high-quality grooming services, ensuring your furry friends look and feel their best. Our comprehensive offerings include dog walking, pet sitting, and a reliable pet taxi service, providing convenience and peace of mind for busy pet owners. At Niteingales, we prioritize the health and happiness of your pets, tailoring our services to meet their unique needs. Whether it’s a refreshing bath, a fun-filled walk, or attentive care while you’re away, our dedicated team treats every pet like family. Experience the exceptional care that Niteingales Pet Services brings to your beloved companions, and enjoy the freedom to focus on your busy life while we take care of your pets with love and professionalism.

Niteingales Pet Services

Niteingales Pet Services – Grooming Terms & Conditions
By booking a grooming appointment with Niteingales Pet Services, you agree to the following Terms &
Conditions. These ensure the safety, wellbeing and fairness for all pets and owners.
1. Appointments, Cancellations & No-Shows- Cancellations made with less than 48 hours’ notice will incur a 25% charge of the total groom fee.- Cancellations made with less than 24 hours’ notice or no-shows will incur a 50% charge of the total
groom fee.- Fees must be settled before another appointment can be booked.- Repeated no-shows may result in refusal of future bookings.
2. Pricing & Time-Based Fees
All grooms are priced according to the time taken, coat condition and the individual dog’s needs.
Additional charges may apply for:- Behavioural needs – Dogs requiring extra time for settling, handling, or safety.- Style cuts – Breed-standard or specialist trims requiring additional time.- Excessive brushing or de-shedding – If more time is required due to coat maintenance needs.- Dogs outside their recommended grooming schedule – Overdue coats may incur an extra fee.
3. Matting Policy- A minimum fee of £5 will be added for matted coats, depending on the severity.- Dematting will only be carried out if it can be done safely and humanely.- Severely matted coats may require a clip-off for welfare.
4. Fleas & Infestations- Dogs found to have fleas during the appointment will incur a £10 fee.- Severe infestations may require rescheduling.
5. Excessively Dirty Dogs- Dogs requiring multiple baths or excessive cleaning will incur an additional fee.
6. Health & Welfare- Owners must inform us of any medical conditions, injuries, allergies or behavioural issues.- Elderly, nervous or reactive dogs are welcome but may incur handling fees.- If a dog becomes too stressed or aggressive, the groom may be stopped, and a partial fee may still be
charged.
7. Late Arrival & Early Collection- Late arrivals may result in a shortened or rescheduled groom.- Dogs must be collected promptly.- Late collection fees may apply.
8. Photo, Video & Social Media Consent- We may take photos, videos, or feature dogs in Facebook or TikTok Live videos.- If you do not consent, please inform us before your appointment.
9. Safety & Muzzle Use- A muzzle may be used if required for safety.- If the groom cannot be completed due to behaviour, a fee for time spent may still apply.
10. Owner Responsibility
- Dogs must arrive in a secure collar or harness.- Dogs should be toileted before arrival.- Owners must provide accurate information about health and behaviour.
11. Liability- We are not liable for pre-existing conditions, skin irritations revealed during clipping, or veterinary issues
caused by neglected coats.- Any required veterinary treatment during or after grooming is the owner’s responsibility.

Amazing service,  so patient with my nervous boy.

Gail is fantastic with our dog and always does an amazing job. He was very nervous when he first started going there but  she was very calm and patient with him and he has settled nicely now. 

Amazing as always! Very patient with my elderly, stubborn terrier, who absolutely hates being groomed! Gail has the magic touch 🥰

Tysie looks lovely as always when she’s been to see you. Thank you 

Great service every time. Brandy even trots in on her own now. 

Gail is an Excellent dog Groomer She has a way of soothing and reasurr the dogs so they have an enjoyable non stressful experience Most certainly recommend 

Always a pleasure, wouldn’t take my girls any where else, fantastic service always 

Luna has been for a hand strip and to have her teeth cleaned. Excellent job as always looks like a different dog Everytime
Thanks again gale  

Gail is very professional, very friendly and has a natural way with dogs. I'm really happy with the way she handled my nervous rescue dog and would definitely recommend Niteingales 

Gail does a fantastic job. The doggies always come back looking great.

As always Gail has worked her magic on our girlie. It wasn’t an easy task today after a few months without a groom due to an operation. She is much happier (and cooler) after her trim and looks amazing. Thank you very much xx

Great care from Gail as always. 
My westie Buster suffering from dementia   and I was a bit apprehensive today, as he's not been well. But I didn't need to be, Gail took great care of him and he came out a happy boy, looking very smart.


Gail has a wonderful manner with her furry clients.

Kind and caring to our sensitive golden retriever. A huge thanks as always. Would absolutely recommend. 

Gail was amazing with both my dogs on my visit today to get their nails clipped. She was quick and efficient and made it an enjoyable experience for them both with treats at the end… Thank you

Tilley comes home happy, looking great and smelling so much better than when she left! Thanks Gail 

Gail is so good with Toro, Toro comes back smelling and looking so amazing. Even though it is not Toro's fave thing to do, I trust that she is in the best hands and she comes out smiling.

Gail is absolutely a brilliant groomer. She is very passionate about her work and always does a great groom on both my dogs 

My dog was not a lover of being groomed, but since going to Niteingales, she always comes out happy, with a waggy tail (and looks and smells gorgeous too! 😍).


Niteingales service and grooming of my dog Barney was excellent as always 

Always great service - my Border Collies are super relaxed with Gail & always come back looking gorgeous 💜

Dogs are so at ease with Gail and she does a fantastic job , so professional as well as feeling like a friend rather than just a client.
Well done Gail x

Gail is an absolute star ✨✨.  It was our two boys first visit to see Gail, Teddy in January and Vadar in February 2026.  Gail is so lovely and friendly and the dogs loved her.  She made them both look very handsome and smart.  She has a very professional setup and we would 100%recommend her and her services.

Thank you to the best doggie groomer ♥️ I loved seeing you today! Thank you for making me look so pretty and taking such good care of me during my groom  Kiki xoxo

Shakya emerged from Gail’s pod looking like velvet , smelling sweet and so happy. 
Thank you Gail. ❤️❤️

Barney is 14 and has heart problems. He always comes back looking wonderful and not in anyway stressed! I’d thoroughly recommend  Niteingales! 

My family have taken our dogs to Gail for many years and have always been happy with the service we’ve received.

Rob has been walking my 3 dogs for nearly a month now and they just love every moment.  When he first came two were very nervous of him, now he can barely get in the door as they can't wait to go.  I've got complete confidence in him taking them out and keeping them safe.  As they are all sprollies its no mean feat!

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