Niteingales Pet Services

Niteingales Pet Services – Grooming Terms & Conditions By booking a grooming appointment with Niteingales Pet Services, you agree to the following Terms & Conditions. These ensure the safety, wellbeing and fairness for all pets and owners. 1. Appointments, Cancellations & No-Shows- Cancellations made with less than 48 hours’ notice will incur a 25% charge of the total groom fee.- Cancellations made with less than 24 hours’ notice or no-shows will incur a 50% charge of the total groom fee.- Fees must be settled before another appointment can be booked.- Repeated no-shows may result in refusal of future bookings. 2. Pricing & Time-Based Fees All grooms are priced according to the time taken, coat condition and the individual dog’s needs. Additional charges may apply for:- Behavioural needs – Dogs requiring extra time for settling, handling, or safety.- Style cuts – Breed-standard or specialist trims requiring additional time.- Excessive brushing or de-shedding – If more time is required due to coat maintenance needs.- Dogs outside their recommended grooming schedule – Overdue coats may incur an extra fee. 3. Matting Policy- A minimum fee of £5 will be added for matted coats, depending on the severity.- Dematting will only be carried out if it can be done safely and humanely.- Severely matted coats may require a clip-off for welfare. 4. Fleas & Infestations- Dogs found to have fleas during the appointment will incur a £10 fee.- Severe infestations may require rescheduling. 5. Excessively Dirty Dogs- Dogs requiring multiple baths or excessive cleaning will incur an additional fee. 6. Health & Welfare- Owners must inform us of any medical conditions, injuries, allergies or behavioural issues.- Elderly, nervous or reactive dogs are welcome but may incur handling fees.- If a dog becomes too stressed or aggressive, the groom may be stopped, and a partial fee may still be charged. 7. Late Arrival & Early Collection- Late arrivals may result in a shortened or rescheduled groom.- Dogs must be collected promptly.- Late collection fees may apply. 8. Photo, Video & Social Media Consent- We may take photos, videos, or feature dogs in Facebook or TikTok Live videos.- If you do not consent, please inform us before your appointment. 9. Safety & Muzzle Use- A muzzle may be used if required for safety.- If the groom cannot be completed due to behaviour, a fee for time spent may still apply. 10. Owner Responsibility - Dogs must arrive in a secure collar or harness.- Dogs should be toileted before arrival.- Owners must provide accurate information about health and behaviour. 11. Liability- We are not liable for pre-existing conditions, skin irritations revealed during clipping, or veterinary issues caused by neglected coats.- Any required veterinary treatment during or after grooming is the owner’s responsibility.