Mucky Pupz Dog & Cat Grooming

Deposits, cancellations and missed appointments If we ask for a deposit, please pay it within 30 minutes of booking. Deposits are non-refundable if you cancel. You can transfer your deposit to a new appointment once if you give us at least 48 hours’ notice. Cancellations and missed appointments may incur a charge of 50%–100% of the full groom price. Drop-off and collection Whoever drops off your pet must discuss styling and any special requests directly with the groomer in person at drop-off. Whoever collects your pet must check the groom before leaving. Please raise any styling concerns or requests for adjustments at collection so we can address them straight away. We cannot address styling complaints or make adjustments once you’ve left, subject to your statutory rights. Appointment times and late fees Grooming times are estimates and can vary from visit to visit. Please collect your pet within 30 minutes of our ready message. Late collection costs £10, plus £5 for every additional 15 minutes. If you arrive more than 10 minutes late, we may reschedule your groom or charge a £10 late fee. Tangles, fleas and nail trims Severe tangles cost extra to remove. Fleas may incur a £15 fumigation fee. We can use flea shampoo, but you’ll need to arrange suitable flea treatment separately, as we cannot supply or administer flea medication. Nail trimming can occasionally cause bleeding if the quick is caught. We use suitable products to minimise bleeding. Health, behaviour and safety You must tell us when booking about any known health, behaviour or temperament issues, including allergies, sensitivities, aggression or a history of biting. If you know your dog may snap, bite or lunge during grooming, tell us before bringing them in. If you tell us about a sensitivity, we’ll choose suitable products where possible to reduce the risk of a reaction. If you knowingly bring a dog with a history of aggression without warning us and the dog becomes dangerously out of control, you could face prosecution under the Dangerous Dogs Act 1991. Severe tangles, aggression and sudden movements increase the risk of cuts and other injuries. We take reasonable precautions and groom with reasonable care and skill. Even with those precautions, an accidental injury can occur if a pet suddenly moves, snaps or lunges at the clippers or scissors. Extra charges may apply for aggressive pets. We may refuse or stop a groom if it would be unsafe or too stressful for your pet to continue, even if the groom is unfinished. We can express anal glands externally only, provided your vet hasn’t advised against it. Payment Please pay in full by cash or bank transfer before leaving with your pet. Late payments incur a £15 fee. We may take legal action to recover unpaid balances. Respect We treat customers with respect and expect the same in return. Aggression, sexual remarks and abuse are unacceptable. By booking with Mucky Pupz, you agree to these terms. Your statutory rights apply.