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Mindful Sole is a professional reflexology business managed by a fully qualified and insured reflexologist Michelle Ashby who specialises in face, auricular, cranial, hand, and foot reflexology. She is  also trained in pregnancy and menopause reflexology, ensuring a holistic approach to wellness for clients at all life stages. As a member of the Association of Reflexology and a Reiki Master, Michelle brings a wealth of knowledge and expertise to her practice. She provides personalised treatments that promote relaxation, balance, and overall well-being. With a focus on mindfulness and self-care, Mindful Sole offers a unique and therapeutic experience for all clients.

Mindful Sole

PRIVACY POLICY

Therapist’s Name: Michelle Ashby

Therapist’s Contact Details:
Telephone No: 07813001881

Email address: mindfulsole@gmail.com

Address: 25 Westgate, Thirsk, North Yorkshire, YO7 1QR 

Data Controller Contact Details: as above

The Purpose of processing Client Data 
In order to give professional reflexology treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing reflexology treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you. I take basic contact details and information via Goldie, Facebookmessenger/WhatsApp/text/email to allow me to contact you and handle bookings. 

Lawful Basis for holding and using Client Information

As a full member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is 

a)	my legitimate interests i.e.my requirement to retain the information in order to provide you with the best possible treatment options and advice

As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics. 

What information I hold and what I do with it
 
In order to give professional Reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:
●	Your contact details
●	Medical history and other health-related information (which I will take from you at first consultation)
●	Treatment details and related notes (which I will take after each consultation)

I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.

How Long I Retain Your Information for

I will keep your information for the following periods…..

a.	'Claims occurring' insurance:
(records to be kept for 7 years after last treatment)
b.	Law regarding children's records (records to be kept until the child is 25 or if 17 when treated, then 26)
 
Your data will not be transferred outside the EU without your consent.  

Protecting Your Personal Data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

I will contact you using the contact preferences you give me in relation to: 

●	Appointment times			 
●	Reflexology information or information related to your health	
●	Special offers and promotions (you may unsubscribe from this at any time)

Your Rights

GDPR gives you the following rights:

●	The right to be informed: 
To know how your information will be held and used (this notice).
●	The right of access: 
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
●	The right to rectification: 
To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
●	The right to erasure (also called “the right to be forgotten”): 
For you to request your therapist to erase any information they hold about you
●	The right to restrict processing of personal data:.
You have the right to request limits on how your therapist uses your personal information
●	The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems. 
●	The right to object:
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
●	Rights in relation to automated decision-making and profiling.
●	The right to lodge a complaint with the Information Commissioner’s Office: 
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/. 

If you wish to exercise any of these rights, please use the contact details given above.

If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at:  www.ico.org.uk

THERAPIST’S RIGHTS
Please note:
●	if you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you  
●	 Your therapist has to keep your records of treatment for a certain period  as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
●	Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.


Booking terms and conditions:
By booking an appointment with Mindful Sole, you agree to our policy that deposits are non-refundable in case of cancellation or no-show. However, if you reschedule your appointment using the link provided, your deposit will be automatically transferred to your rescheduled booking. Failure to reschedule within the allotted time frame may result in forfeiture of your deposit. Thank you for your understanding.

I really look forward to my treatment.
Michelle is lovely kind and reassuring throughout my treatment. 

Total relaxation, Michelle has a very calm and reassuring nature. 1 hour of reflexology booked, it was wonderful.  Re booked again straight away. A real treat for my feet 

Always so chilling , feel so calm and lifted after my treatment , it’s the best 70mins of my life every 6 weeks . Thank you xxx

Absolutely first class experience,  lovely products used and Michelle gave sufficient feedback. 
Relaxed and refreshed.
I'll be booking again

Had my first reflexology appointment today , and will most definitely be booking my second…
Michelle is very knowledgeable at what she does, as well as  displaying empathy , kindness  and gentleness to her client 
Thank you 🙏🏼 


First time today for 60 minute reflexology and the treatment was wonderful. Very relaxing and excellent feedback at end of session. I’ll be back!

Just brilliant! Loved every minute and so relaxed now. Far too long since I’ve been and making a conscious effort to go for regular sessions. ❤️❤️

This was my first time having reflexology. Michelle put me at ease, told me what to expect and how to look after myself following the treatment. It was a great first experience. 

A fantastic, relaxing experience.  Felt so much better after my wonderful tip to toe treatment.  Thank you.

The therapist is very knowledgeable and Ifelt very comfortable 
I’m very happy with the treatment 
Thank Michelle you gained a new customer 🤩🤩🤩🤩🥳🥳🥳🥳

I had an appointment with Michelle for foot reflexology and the results were amazing. Michelle made me feel comfortable straight away and explained how reflexolgy works. After an hour of wonderful and relaxing massage Michelle explained that my solar plexus seemed blocked which can cause nausea and that was one of the areas (amongst others) she worked on. The following day I had no nausea - the first time in 10 days as I had been suffering from a sickness bug. Truly amazing! 

Absolutely amazing, can not recommend enough. Michelle creates a lovely atmosphere to thoroughly enjoy the reflexology and be able to relax. 
I leave treatments feeling lighter, relaxed and content. 

Lovely, relaxing hour of foot reflexology with Michelle.

Awesome as always you have magic hands Michelle thanks for making me feel me again 😊

Superb experience.  Michelle has magic hands! 

Michelle is an amazing practitioner and the treatments I have benefit me greatly.  Last night I sampled the auricular reflexology and my head was clear when I woke up this morning for the first time in months!  

I had not been to a reflexology appointment in years and I am so glad Michelle was recommended to me. I felt immediately welcome and put at ease by Michelle. The session left me very relaxed and in a much better shape than when I arrived. I am glad to have learned about some blockages I had and about areas I need to work on. I loved Michelle's therapy room, so warm and relaxing. I will book my next session right away.

Always wonderful! Attentive and knowledgeable.

Another really lovely treatment from Michelle, just what was needed, thankyou x 

Absolutely fantastic ..nice atmosphere, very relaxing,
Would highly recommend 
Thankyou so much 

What a wonderful experience!
I chose a foot and face reflexology session and have never felt so relaxed. 
Michelle is lovely, delivering both a friendly and professional service

An absolutely brilliant reflexology treatment,  not just relaxing but therapeutic too.

The best hour of my month, michelle is incredible, makes you feel totally relaxed and I walk out of there feeling like a new woman! ❤️

I look forward to my reflexology so much and can’t wait for my next appointment.
Not only does Michelle do such a good job on my feet, she’s so lovely and always have a good chat and laugh together .
I’m so glad I started on this journey especially going through menapause.
Feel like a different person after each session.
Thanks so much Michelle

Forget an out of body experience, Michelle at Mindful Sole performs an out of foot experience. She reads your feet like brail, identifying all your hidden zones  and works her magic on areas of imbalance-realigning your inner ‘soul’

I was left with a feeling of total detoxification , and I wouldn’t  hesitate in recommending Michelle  for reflexology. 

Such a relaxing experience. Michelle is amazing and would highly recommend 

Perfect time out as always. Comfortable, relaxing treatment in a beautiful treatment room. Thank you Michelle. 

The best hour and a half of peaceful bliss of the week. Reflexology of hands and feet amazing. Lovely and calming salon and Michelle worked her wonder at relaxing me which is a challenge !!  She knew exactly just with the treatment the  health problems I am  experiencing. Fantastic. Highly recommend.   

Amazing treatment as always by Michelle, so relaxing , total treat 

Michelle is the most incredible reflexologist, the best I have ever experienced.

Reflexology on my feet with Michelle is fabulous! It's a whole other world with the first experience having so many busy thoughts literally come and go, to the next visit having whole body feels and releasing feelings! Booking in for the next visit, and the next and the next !! So relaxing, so essential!

Just perfect. A fabulous way to start a miserable rainy day. I can't explain how peaceful and well Michelle makes you feel. If you've never tried it, make sure you do.

Michelle is an amazing reflexologist,  she is always very smiley, friendly and warm. I always return from her treatments very relaxed and full of positive energy. The products she uses smell and feel amazing. Highly recommend her services to anyone who needs pamper, relax, sleep better and generally feel better. 

Reflexology with Michelle is a fascinating experience. Whilst I'm taking time out, Michelle is finding out all about me from my feet! 
Highly recommended  whether you need peace and quiet or a complete reset.

Really relaxing and enjoyable experience 

Treatments at mindful soul are amazing . I recently had a knee replacement and michelle treatments are better than painkillers , literally took all my pain away. The treatments are so relaxing ,so much so that i usually fall asleep. Can’t recommend enough!!

The most wonderful and healing experience. Michelle is very knowledgeable and works to make your body align itself as it should. Her explanations are interesting and accurate. Will definitely be back.

Michelle is a lovely kind person who relaxes and rebalances  with care. Thoroughly recommend her treatments.

Great reflexology with a lovely friendly person worth every penny 

A very experienced reflexologist who is so approachable, kind and professional. I look forward to going to my monthly appointments and feel so much better afterwards.

Michelle is such a kind & caring lady. She makes all her clients feel at ease.
I would recommend her to anyone considering reflexology in the Thirsk area- you will not regret it.

Amazing as always! Michelle is amazing at what she does and is always so kind and caring. X 

Michelle

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