House Of Baxter Groom Room

Our policy for failed or cancelled appointments is as follows: A significant amount of valuable grooming time is wasted when an appointment is not attended; time which could otherwise have been allocated to another clients dog. CANCELLED appointments will not usually incur any charge. If it is not possible to keep an appointment please let us know as soon as possible so we can offer the appointment time to someone else. We require at least two days’ notice for any cancellation. 48hrs notice prior to appointment incurs a charge of 50% of the appointment cost, appointment cancellation after 48hrs incurs full payment. FAILED appointments that incur will need to be settled before further appointments can be made. If appointments are repeatedly failed or cancelled at short notice we may ask for further appointments to be paid for in advance, where the full cost of the time allocated is paid on booking. In these cases the appointment fee would be charged whether or not you are able to attend.