🐾 General Information
	•	What is your dog’s name, age, and breed?
	•	How long has it been since your dog’s last grooming session?
	•	Has your dog been groomed professionally before?
	•	Does your dog have any health conditions or allergies I should know about?
	•	Is your dog up to date on vaccinations (especially rabies)?

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🐶 Behavior and Temperament
	•	How does your dog usually behave during grooming (calm, anxious, aggressive, etc.)?
	•	Does your dog have any triggers or areas they don’t like being touched (paws, ears, tail)?
	•	Is your dog comfortable around dryers, clippers, or nail grinders?
	

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✂️ Grooming Preferences
	•	What kind of haircut or style would you like for your dog?
	•	Do you prefer a breed-standard cut or something more practical/short?
	•	How short do you want the coat trimmed?
	•	Would you like me to trim the face, feet, and sanitary areas?
	•	Do you want the tail or ears trimmed in a certain way?

⸻

🧼 Bathing and Products
	•	Does your dog have sensitive skin or require a special shampoo?
	
	•	Are there any fragrances or products you prefer to avoid?

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🐕 Nails, Ears, and Extras
	•	Would you like the nails clipped, filed, or both?
	
	•	Would you like any add-ons like bandanas, bows, or cologne?

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📋 Aftercare and Contact
	•	Is there anything specific you’d like me to pay attention to during grooming?
	•	Would you like before-and-after photos of your dog’s groom?
	
	•	Is it okay if I post photos of your dog on social media?

Please remember to fill out all the answers there is more if you scroll down

At Heidi’s Hounds and Hairs Dog Grooming, I’ve built my business around supporting nervous and anxious dogs. My mission is to provide them with the time, patience, and freedom they need to grow comfortable with grooming in a calm, stress-free environment.

If you’re looking for a groomer who truly understands and loves working with sensitive pups—helping them overcome their fears through gentle guidance and positive reinforcement—I’m here for you.

I work closely with both you and your furry companion to build trust and confidence, ensuring every grooming experience is filled with reassurance, care, and kindness. Your dog’s comfort and well-being always come first.

Heidis Hounds And Hairs Dog Grooming 

Heidi’s Hounds and Hairs – Terms & Conditions

To ensure that all pets receive the best care and that our schedule runs smoothly, we kindly ask all clients to respect their appointment times. Please review the following terms regarding late drop-offs and pick-ups:
	1.	Drop-Off Times:
	•	Please arrive on time for your scheduled appointment.
	•	If you are more than 15 minutes late, your appointment may need to be rescheduled, and a late fee of £10 may be applied.
	2.	Pick-Up Times:
	•	We will contact you when your dog’s grooming session is complete.
	•	Please collect your dog within 30 minutes of being notified.
	•	Dogs collected more than 30 minutes late may incur a holding fee of £10 to cover  supervision and care.
	3.	Repeated Late Arrivals:
	•	Clients who are repeatedly late for drop-offs or pick-ups may be asked to prepay for future appointments or may lose the right to book future slots.
	4.	Emergencies:
	• I understand that unexpected situations happen. Please call me as soon as possible if you are running late — I will do my best to accommodate you.

By booking an appointment, you agree to these terms and understand that late fees may be added to your final bill.



Health

Vaccinations & Veterinary Information
By using our services, pet owners confirm that their dogs are fully up to date with the following vaccinations:
	•	Canine Parvovirus
	•	Canine Distemper Virus
	•	Leptospirosis
	•	Infectious Canine Hepatitis

Proof of vaccination must be provided to Heidi’s Hounds and Hairs upon request, along with up-to-date contact information for your current veterinarian.

Health Issues & Senior Dogs
Grooming can occasionally be stressful, particularly for elderly dogs or those with underlying health conditions. This stress may aggravate existing issues or reveal previously undetected problems during or after grooming. In such cases, and in the best interest of your pet, you grant Heidi’s Hounds and Hairs permission to seek immediate veterinary attention if deemed necessary. We will always attempt to contact you first. Should that not be possible, your pet will be taken either to our authorised veterinarian or the nearest available practice. All veterinary expenses incurred will be the responsibility of the pet’s owner.

Fleas & Ticks
Heidi’s Hounds and Hairs maintains a flea- and tick-free environment. If your dog is found to have a flea or tick infestation, we will require you to reschedule your grooming appointment once the issue has been effectively treated.
Flea or tick infestations carry health risks including anaemia, infections, and the spread of tapeworms. We recommend contacting your veterinarian for advice on the most appropriate treatment, which may include a monthly topical preventative. It is essential to treat all pets in your household as well as your home environment for long-term control.

If fleas are found during your dog’s appointment:
	•	Your dog will be bathed with a flea treatment shampoo.
	•	An additional £15 fee will be added for disinfecting the salon.

If ticks are found, a £5 fee will be applied for removal.

⸻

Behaviour

Aggressive or Dangerous Dogs
Owners must inform us if their dog has ever shown aggression, including biting people, other animals, or reacting negatively to specific grooming procedures. We reserve the right to refuse or discontinue grooming services at any time for the safety of both groomer and pet.
Should your dog bite or cause injury, you—the owner—agree to cover any resulting medical bills, loss of income, or damage to equipment.

⸻

Coat Condition

At Heidi’s Hounds and Hairs, we prioritise “Humanity over Vanity.”
If a dog is presented with a neglected coat, we will assess whether it is more humane to clip the coat short rather than proceed with lengthy and potentially painful de-matting procedures. This decision is in accordance with The Animal Welfare Act 2006, which states that causing unnecessary suffering to an animal is a criminal offence.

While every effort will be made to assess coat condition during the pre-groom consultation, extensive matting may only become fully evident once grooming has begun. In such cases, we will try to contact you. If we cannot reach you, we will proceed in a manner that prioritises the health and wellbeing of your pet.

De-Matting Disclaimer

Under the Animal Welfare Act 2006, we are legally required to clip short any coat that requires more than 15 minutes of de-matting. We will only attempt to de-matt minor areas (no more than 5% of the coat) such as:
	•	Behind the ears
	•	Armpits
	•	Groin or tail area

If your dog’s coat is matted:
	•	We will clip the coat short for the dog’s comfort and safety.
	•	You may notice red, irritated, or sore skin once the coat is removed due to the lack of ventilation and circulation beneath the matting.
	•	We may charge an additional fee due to the extra time, effort, wear on equipment, and grooming products required.

De-matting increases the risk of:
	•	Minor injuries such as cuts, nicks, or skin irritation
	•	Behavioural changes (scratching, licking, “scooting”)
	•	Potential for haematomas due to close clipping

Daily brushing with a slicker brush and comb can prevent matting. We’re happy to demonstrate the correct brushing technique and discuss a grooming schedule to help achieve and maintain your desired look for your dog.

⸻

Accidents

While every effort is made to ensure the safety and comfort of your dog, accidents can occasionally occur. Grooming tools are sharp, and even with great care, dogs that move suddenly or are nervous may experience minor injuries such as nicks or scratches.

If an accident or illness occurs, we may contact a veterinarian. Unless proven otherwise, the pet owner is responsible for any veterinary expenses resulting from such incidents.
For your peace of mind, we strongly recommend pet insurance.

⸻

Pricing & Appointments

Cancellations & No-Shows
Cancellations made within 24 hours of your appointment will incur a 50% charge of the scheduled groom.
Please respect our time, as we are a single-groomer operation and missed appointments significantly impact our schedule.

Pricing Structure
Grooming fees are based on:
	•	Duration of the groom
	•	Coat condition
	•	Behaviour and temperament of the dog

Heavily matted coats, aggressive behaviour, or health conditions requiring extra time or care may incur additional charges. These may include extra grooming products used or wear and tear on equipment.

⸻

Professional Conduct

We kindly ask that you:
	•	Refrain from discussing our work with other groomers or online grooming groups.
	•	Address any concerns directly with us. We are always happy to resolve any issues or make adjustments if you’re not satisfied with the groom.
	•	Respect our professional space by not sharing our information without consent.

⸻


Insurance Information

Business Name:
Heidi’s Hounds and Hairs Dog Grooming

Insured Activities:
My insurance covers a wide range of dog-related services, including:
	•	Dog grooming
	•	Dog walking (up to six dogs)
	•	De-shedding, nail clipping, ear cleaning, hand stripping, brushing
	•	Bathing, clipping, hand scissoring, plucking and general grooming
	•	Dog training
	•	Dog behaviourist services
	•	Dog physiotherapy
	•	Pet taxi and pet transportation
	•	Pet sitting, pet boarding and pet minding
	•	Pet microchipping


Period of Insurance

My insurance is active for the following periods:
	•	24 April 2024 – 23 April 2025
	•	24 April 2025 – 23 April 2026
        •   16th April 2026- 16th April 2027 

Public Liability Insurance

Jurisdiction

All insurance cover applies within the United Kingdom.


If you have any questions or concerns about these terms, please don’t hesitate to contact us. Thank you for choosing Heidi’s Hounds and Hairs—your pet’s wellbeing and comfort is our top priority.

This was my dogs first groom. Heidi was such a nice lady and teddy managed really well. He looks very smart! Many thanks 

My dog Fuji had his grooming with Heidi and she did a great job and my dog is looking super handsome. So pleased with how he looks. Many thanks Heidi

A very positive  first meeting with our very nervous dog,  Heidi was very welcoming and did her best to make Lottie feel calm.

Lovely lady, very friendly and when I collected my dog he looked great and was in good spirits.

I was a bit of a naughty boy to start with but I was just really nervous and did not want my mummy to leave me. The lady with the bath was so nice to me and I did what I was sussposed to do. I didn't like my paws so she used the scissors and cut carefully which was ok. I am now back to my handsome self and smelling lovely for the ladies x

Cannot recommend Heidi enough, we have a very nervous springer spaniel and she was fantastic with him. He was so relaxed and was happy to stay with her. Not only is she a dog whisperer he looks amazing! No more hairy grinch feet! She has a calm and relaxing nature that puts our pets and us at ease. 

Buddy cannot wait to come back! Thank you again!

Heidi was kind and patient with Olaf  whilst she  trimmed his nails. He felt much more comfortable after having his very  long nails shortened. Thank you Heidi 😊 

Heidi is fantastic with our dogs she so patient.i would definetly recommend her

Again a fabulous job done on Bruno! He loves going to see Heidi and getting spoilt! Xx

Heidi was friendly and caring, treated my little dog with compassion. It was one of the best haircuts she has had and looked really cute. Great value for money will be returning 

Heidi did a fantastic job on our Yorkshire terrior Charlie. Xx

Wonderful customer service and perfect grooming 😊🐕

Heidi did a fantastic groom as ever on my not so easy pooches who play her up all the way through a groom, Heidi is very patient and excellent with all that she does to keep your dog at ease 

My BC had a lovely calm welcome and a super bath... Heidi loves dogs, and my dog loves her :) 

Heidi is amazing! 
She understands my dog so well.
She is so caring and I wouldn't take my dog Mist anywhere else. 
Mist also comes home smelling amazing every time!
Thank you Heidi 

Once again our Spaniel looks amazing after Heidi’s magic. Many thanks.

Heidi was so nice and supportive with our Luna. She gets quite nervous with getting her nails trimmed and Heidi was so nice about it. Didn’t force her to do anything and let her do it at her own pace !! Lovely person and amazing service :) 

Heidi was an absolute breath of fresh air, positive, helpful and not in a rush to get the next dog in. 
This is the first groom for Joey in a while, he is very nervous and doesn't like going. Heidi put my mind at rest straight away, took her time to get to know Joey. She is an absolute gem for nervous dogs.  We came away with a very positive experience which hasn't happened in the past, with other dog groomers, thank you Heidi we will be back x 

Such a lovely lovely lady always pleased with end result would highly recommended 

Parker looks amazing and came out smiling. I was so impressed with the cut and care given, we will be regulars! 

Lottie looks beautiful as always. 
Heidi is very friendly and Lottie is very happy being left with her

as bonnie bless her was in a mess heidi preformed great things  ' yours robert/susan/not frgeting bonnie

Incredibly impressed!  My little dog has quite a tricky coat and she looks fabulous now. Thank you!  

Looks great, smells beautiful and a  lovely lady groomer.

We are so pleased with the grooming of our small cockapoo Cherry. She has so far had her 3 puppy intro grooms and now 2 full grooms and each time she is made to feel at ease and comes out looking and smelling so much better! Thank you so much! Highly recommend. 

Heidi was brilliant with my chocolate Labrador chunk Amalfi, he was very pampered and looked fantabulous when I collected him. Amalfi is a very bouncy high energy boy but Heidi gelled with him straightaway and put my mind at ease. He smells divine, his nails are much shorter, ears really shiny and coat looking much better now his summer coat has been deshedded. Highly recommend Heidi for making any dog look and feel amazing. Thank you Heidi, Amalfi will see you again soon!

Really lucky to get a last minute appointment.  Alfie looks super, has had a lovely clip and is able to see where he is going again. Thank you Heidi for looking after him and sending him back looking much smarter.

I have been taking my dog ‘Biscuit’ to Heidi for over a year now. My dog was very nervous at first due to previous issues with groomers. Heidi done a few meet & treats before even going anywhere near Biscuit for a haircut! She had all the time in the world to make sure my dog was comfortable with her before starting and this clearly paid off! Biscuit pulls me in to get her groom.. even on the days when Bisc is nervous Heidi always makes her at ease. Would highly recommend!

Fantastic! Fabulous service as always. Thank you xx

My dog Maisel had a bad experience at a groomers when she was younger but since meeting Heidi it has been a much more positive experience. Heidi is so caring and has given Maisel so much time getting her used to being groomed. We travel from London she is so good :)

i am  very please with my hair just what i had asked for and will be coming again see you in a few weeks

Heidi did an amazing job on my cocker who is not the most best behaved when having a groom and will moan all the way through 

Heidi is amazing with our 2 dogs would definitely recommend her ,she does every thing to make the dogs  are happy and at ease x

Heidi, I just wanted to say thank you so much for sorting my Scruffy out. He looked and smelt beautiful. He doesn’t let us do much on the grooming side but you obviously have the touch and I loved the clip you sent to me with him sat very well behaved having his hair clipped, I couldn’t believe it. He’ll definitely be seeing you in 8 weeks. Thanks again for being so good with him

Heidi Blackwell

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