🐾 Pet Information (Required for first-time clients)
Please provide as much information about your fur baby as possible when booking.
This includes:
🐶 Name
🎂 Age
⚖️ Weight
🐕 Breed

Please also let me know about any behavioral quirks, anxieties, or concerns, no matter how small. The more I know beforehand, the better I can make your pet's grooming experience.
Examples include:
•Anxiety or nervousness
•Doesn't like nails trimmed
•Doesn't like baths or the dryer
•Sensitive feet, ears, or face
•Has bitten or attempted to bite
•Pulls away, wiggles, or jumps
•Separation anxiety
•Medical conditions or physical limitations that may affect grooming

There is no judgment! Being honest helps me prepare, work safely, and provide the best possible experience for your pet.

Pet Information (Required)

Chelsea Spaw Services is a premier pet grooming salon dedicated to providing exceptional care for your furry companions. Managed by a skilled and passionate pet groomer, our services include bathing, haircuts, nail trimming, and specialized treatments tailored to meet the unique needs of each pet. We prioritize a stress-free and comfortable environment, ensuring that every grooming experience is enjoyable for both pets and their owners. Utilizing high-quality products and the latest grooming techniques, Chelsea Spaw Services not only enhances your pet's appearance but also promotes their overall well-being. Our commitment to customer satisfaction and a deep love for animals sets us apart in the industry. Whether it’s a routine grooming session or a special occasion, trust Chelsea Spaw Services to keep your pets looking and feeling their best. Experience the difference today!

Chelsea Spaw Services

🐾 PLEASE READ BEFORE BOOKING! 🐾
Booking an appointment with Chelsea's Spaw Services confirms that you have read and agree to the policies below.

Booking Information

📅 Booking Opens Monthly
●My books open on the 15th of each month. Please be sure to schedule while appointments are open—spots fill up fast (gratefully! 😩✨).

💻 Check My Booking Link First
●My online booking link always displays my most up-to-date availability and pricing. Please check the booking site before messaging, as availability changes in real time.

📅 Appointment Availability
●Submitting a booking request does not guarantee an appointment. To provide each pet with the time and attention they deserve, I accept only a limited number of appointments each day. Once my daily capacity has been reached, I reserve the right to decline or reschedule additional appointment requests, even if an opening appears to be available on the booking site.

💲 Pricing
●Current pricing is available through my booking link.
~Please note that all services require a Bath or Full Groom to ensure proper coat care. The only standalone service offered is Nail Trim Only.

🐶 Appointment Policies

🚗 Transportation
Drop-off is my standard service.
•Transportation (pick-up and/or drop-off) is available for an additional fee and must be selected at the time of booking.
●Due to scheduling and route planning, I cannot guarantee last-minute transportation requests. If transportation is not booked in advance, you will be responsible for dropping off and picking up your pet.

🕰️ Drop-Off Window
The time selected when booking is NOT your actual appointment time.
●All pets must be dropped off between 9:30 AM–11:30 AM, regardless of the time shown on your booking confirmation.
●Earlier drop-offs are available upon request.
●The latest drop-off I can accommodate is 12:00 PM and must be requested at least 48 hours in advance.
●Pets arriving after the approved drop-off window may be declined or required to reschedule.

⏳ Grooming Process
I don't rush perfection! Every pet receives the time and attention they deserve in a calm, low-stress environment.
■ If you need your pet finished by a certain time, please discuss it with me before booking, and I'll let you know if I can accommodate your request.
●💦 Fresh water is always available.
●🦴 Treats are given with owner permission.
●🍽️ You're welcome to pack food if your pet has dietary needs or will be staying for an extended visit.

📸 Photo Sessions
Photo sessions are an optional add-on and are only available when a photo setup is offered.
●Occasionally, I may not have a themed backdrop or photo area available. If a photo session cannot be provided, the photo session fee will not be charged or will be refunded if it was paid in advance.

📞 Pickup
●You'll receive a text message as soon as your pet is ready for pickup. Please pick up your pet promptly unless we've made other arrangements beforehand.

📲 Appointment Confirmation
●Appointment confirmation is required.
~Please confirm your appointment by text at least 48 hours before your appointment.
●If I do not receive confirmation, your appointment will be canceled 24 hours before and opened to another client.
~Even if we've spoken previously, I still require your final confirmation text.

❌ Cancellations & No-Shows
●Please provide as much notice as possible if you need to cancel or reschedule.
●Repeated cancellations, no-shows, late arrivals, or failure to confirm appointments may require a non-refundable deposit before future appointments can be booked.

🧼 Coat & Health Check
Every pet receives a hands-on assessment during check-in.
If I discover:
•Matting
•Fleas
•Skin concerns or anything that may affect the grooming process
I will notify you before proceeding whenever possible.

✂️ Matting Policy
●Matting can be painful and may hide skin conditions. For the safety and comfort of your pet, severely matted coats may require a shave-down.
~Dematting is only performed when it can be done safely and humanely. Additional fees apply.

🐜 Flea Policy
If fleas are found during your pet's appointment, a flea treatment fee will be added to help protect other pets in my care and maintain a clean grooming environment.

❤️ Safety First
Your pet's safety and well-being are always my top priority. If your pet becomes overly stressed, aggressive, or if continuing the groom would be unsafe, I reserve the right to stop the service at any time. You will only be charged for the portion of the groom that was completed.

💳 Payment
Payment is due at the time of pickup, unless your service has already been paid for through my booking site.
I currently accept:
💵 Cash
💲 Cash App
💚 Zelle
🌐 Payment through my booking site
●Returned, disputed, or unpaid balances may result in the refusal of future services.

📝 Policy Updates
Policies are subject to change at any time. The most current version will always be available through my booking page.

Chelsea Roberts

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