Aaliyah Braids

PHOTOS, VIDEOS & APPOINTMENT CONFIRMATIONS Photos & Videos: Photos and/or videos will be taken during and after your appointment for attendance records and content. Booking confirms your consent for this content to be shared on my social media and other platforms. Hijabi Clients: Photos will be taken for attendance purposes only and will never be posted online. Booking Agreement: By booking, you confirm that you have read, understood and agreed to these terms. CONFIRMATION AND REMINDERS You will receive a confirmation message immediately after booking and a reminder 1–2 days before your appointment. Both will include your service, time, location and any additional appointment information. SHORT HAIR If you have short hair, you must send me a clear picture of your hair before booking so I can assess its length and suitability for your chosen style. This is to avoid any confusion, misunderstandings or disappointment on the day of your appointment. Please note: If you have short hair and fail to send me a picture before booking, I cannot be held responsible for any disappointment or issues on the day of your appointment. Your booking fee remains non refundable under all circumstances, including if the chosen style cannot be achieved. BOOKING FEES & PAYMENT Booking Fee: A non refundable booking fee is required to secure your appointment, this covers admin, appointment allocation and preparation. It is only refundable if I cancel your appointment (e.g. if I’m unable to attend). Platform Fees: A platform fee applies to both the booking fee and final payment, the platform fee amount is displayed at the time of booking and paying the remainder. Platform fees are non refundable as they are paid directly to the booking platform. Remaining Balance: The outstanding balance must be paid on the day of your appointment while on the premises, your payment link can be found in your confirmation/reminder text. Payment Issues: Legal action may be taken in the event of unresolved payment issues. APPOINTMENT ARRIVAL & LATENESS Arrival: Please arrive 5–10 minutes before your scheduled appointment. If you expect to be late, notify me in advance. Late Arrivals: Arrivals 10 minutes or more late may result in cancellation, depending on the schedule. If I can still proceed, a £15 late fee will apply due to disruption. Cancellations: If your appointment is cancelled due to lateness or you are unable to attend anymore, your booking fee will be forfeited and a new booking fee will be required to rebook. RESCHEDULING, LATE CHANGES, NO SHOWS/CANCELLATIONS AND SAME DAY APPOINTMENTS Rescheduling: One reschedule is permitted with your original booking fee if at least 48 hours’ notice is given, the new appointment must be within the same month. Late changes: Cancellations or rescheduling requests made less than 48 hours before your appointment will forfeit your booking fee, a new fee is required to rebook. Next day appointments also require a new booking fee to reschedule. No shows & repeated cancellations: Missing your appointment without notice on the day or cancelling twice will result in loss of booking privileges, out of fairness to other clients. Same day appointments: A deposit is required, cancellation or rescheduling requires a new booking fee to book again. PERSONAL BELONGINGS Clients are responsible for their personal belongings. Any items left behind must be collected by the client, I am not responsible for lost or misplaced items. PLUS ONES To maintain a calm and comfortable environment, clients must attend appointments alone, any additional guests will be asked to wait at reception. Thank you for your understanding and cooperation.