Message

Reliable high-quality cleaning and property services that protect people, pets, and the planet  while actively giving back to our community. We use eco-friendly products, low-water technology, and transparent, dependable service to create spotless homes and lasting trust. Through every booking, we aim to grow local employment, support vital charities,  proving that business success and community impact can thrive together.  Kind regards,  Richard Rural Property Solutions Mid Canterbury  Richard Yeo Owner Operator Rural Property Solutions 0226972879

Book any service with us in our October gaps and get 10% off 
Thank you from the RPSMC team . 

October special 

Rural Property Solutions Mid Canterbury

By booking with rural property solutions mid canterbury, you agree to these Policies & Terms.
1. NOTE
Your use of our services constitutes your agreement to be bound by these Terms and Conditions.

Our Terms and Conditions may be updated at any time without notice.

Amendments will be posted to our website, and customers should check periodically for updates.

2. INTERPRETATION
Customer / You: Any person who purchases services from Rural Property Solutions Mid Canterbury.

We / Us: Rural Property Solutions Mid Canterbury or any authorised contractor approved by Rural Property Solutions Mid Canterbury.

Services / Service: Any cleaning or property service requested by the client.

Terms and Conditions: This document and any additional written terms agreed by Us.

Cleaner / Cleaners: Any person performing services on our behalf.

Heavily Soiled: Dirt, grime, or build-up beyond what is normally expected in a standard residence.

Managing Agent: The property manager or agent responsible for the property.

Property: The site requiring cleaning or related services.

Cleaning Standards: The standard required by the Residential Tenancies Act 1986 or expectations of a managing agent or property owner.

Reasonable Endeavours: All practical steps and informed decisions made based on information available at the time.

3. GENERAL
These Terms and Conditions apply to all services we provide and override any contrary communication from the Customer.

3.1 Behaviour & Conduct

We do not tolerate harassment, intimidation, threats, or abusive behaviour (verbal, written, or physical) toward staff or contractors.

We reserve the right to terminate services immediately without refund.

Police will be contacted — no exceptions.

Customers must treat our staff respectfully.

3.2 Cleaning Limitations

Canterbury water is extremely harsh, and shower glass may not be fully restorable.

We are not responsible for marks, stains, or areas that do not come clean due to age, damage, or long-term build-up.

3.3 Ceiling Cleaning – Spot Cleaning Only

We will spot clean ceilings only, and only where safe access is available.

We do not offer full ceiling cleaning.

Reasons we do not clean ceilings fully:

Most ceilings are painted with matte or low-sheen finishes that are easily marked or permanently streaked.

Wet cleaning can cause paint damage, discolouration, or moisture absorption.

Full ceiling cleaning requires extended overhead work, increasing the risk of falls, strain injuries, and accidental damage.

3.4 Pest Treatment Limitations (new clause)

Insect activity may continue for several days after treatment as insects come into contact with the product.

Weather conditions, vegetation, property age, and neighbouring properties may affect results.

Full elimination cannot be guaranteed if the infestation source is outside the treated area, inaccessible, or located on a neighbouring property.

Ant treatments may be less effective if the nest is located off-site or too far for workers to return product to the colony.

4. SUBCONTRACTORS
We may subcontract work to trusted third-party companies or qualified tradespeople.

Subcontracting may include:

Working at heights or in confined spaces

Floor polishing, scrubbing, or resurfacing

Pest treatments, water blasting, or roof work

Electrical, plumbing, or maintenance tasks outside normal cleaning scope

Subcontractors operate under our direction and standards.

5. PRICING
Quotes are estimates based on average property conditions and typical house sizes.

Carpet cleaning is priced at a sqm rate; moving furniture is charged hourly in addition to quoted pricing.

We are not commercial carpet cleaners and cannot guarantee stain or odour removal.

5.1 When Quotes May Change
Quotes may change if:

The property differs from the description provided.

The property is heavily soiled.

Specialised equipment or services are required.

Access or parking fees are incurred.

Customer requirements change after quoting.

Rubbish removal or additional work is required.

We reserve the right to decline cleaning of any area that presents a safety risk.

Items unable to be restored due to age, damage, or long-term grime are not covered by any guarantee.

Any price variations will be discussed prior to work commencing.

Failure to approve variations may void all or part of any satisfaction guarantee.

6. ACCESS REQUIREMENTS
Customers must be contactable during the service.

Free parking close to the property must be provided.

Customers must provide access at the scheduled time.

Lack of access may result in a $100 per hour non-access fee and/or full charge of the quoted amount.

Cleaners require unobstructed access to all areas being serviced.

Electricity and running hot and cold water must be available.

Personal items and rubbish must be removed before cleaning; charges apply if we must remove them.

Customers must inform us if heavy furniture needs moving.

6.1 Heavy Furniture & Appliances (new clause)

We do not move heavy furniture, whiteware, or appliances unless agreed in writing prior to the service.

If customers request these items to be moved, they accept all associated risks, including damage to floors, walls, or the items themselves.

Additional charges may apply.

We are not liable for damage caused by moving heavy or fragile items.

6.2 Photos

Before and after photos may be taken for quality control, proof of work, training, and advertising.

7. CANCELLATIONS & REFUNDS
Cancellations 5 days or more before the booking incur a $25 admin fee.

Cancellations within 5 days are charged 50% of the quoted price.

Cancellations within 24 hours are charged the full quoted price.

We may cancel or reschedule work if the property is unsafe, unsanitary, or not as described.

Same-day cancellations due to access or safety issues are charged in full.

Weather-dependent services may be postponed when required.

8. SATISFACTION & RE-CLEAN POLICY
We aim for high-quality results and encourage customers to inspect the work before we leave.

Due to scheduling, we may not be able to return immediately for corrections.

Customers may raise issues while our team is on-site.

Concerns raised after departure will be reviewed and scheduled where reasonable.

8.1 Bond & Inspection Disclaimer (strengthened clause)

We are not responsible for failed bonds or property inspections, as inspection criteria vary between property managers and landlords and may include items outside the scope of our service or not communicated at the time of booking.

9. LIABILITY & DAMAGE
We are not liable for pre-existing damage, wear, or defects.

We are not responsible for damage to items that are brittle, aged, faulty, or improperly installed.

Accidental damage must be reported within 24 hours of service completion.

Hidden or Pre-Existing Damage (new clause)

Some issues may only become visible during cleaning, such as loose tiles, deteriorated grout, failed silicone, swollen timber, brittle fittings, peeling paint, cracked glass, or loose hardware.

We are not liable for damage that occurs due to pre-existing weakness, moisture exposure, improper installation, or age-related deterioration.

We accept no responsibility for damage to items already loose, fragile, unstable, or structurally compromised before cleaning.

10. PAYMENTS
Payment is required on the day of service unless prior arrangement is made.

Accepted payment methods: cash or bank transfer.

An invoice will be emailed upon completion.

Payments not received within 5 days may be sent to a third party for reminders or debt collection.

Accounts sent to debt collection incur 100% of collection fees plus a $150 admin fee.

Failure to pay may impact your credit file for 7 years.

11. HEALTH & SAFETY / HAZARDS
Customers must disclose any known hazards before arrival.

We may refuse or discontinue work if conditions are unsafe or breach NZ Health & Safety regulations.

Pets must be secured during cleaning or treatments.

12. OUTDOOR & WEATHER-DEPENDENT WORK
Exterior services are subject to weather conditions.

If work is postponed due to weather, we will reschedule at the earliest suitable time without penalty.

13. MARKETING & PHOTO CONSENT
Photos used for marketing will not show personal items or identifying details.

Customers may opt out of marketing use by requesting this in writing.

14. PRIVACY
Customer details are used only for booking, invoicing, and service follow-up.

We do not sell, trade, or share personal information except where required by law.

15. FORCE MAJEURE
We are not responsible for delays or failure to complete work due to events outside our control, including:

Illness

Natural disasters

Extreme weather

Vehicle breakdowns

Government restrictions

We will make reasonable efforts to notify customers and reschedule affected work as soon as possible.



Richard RPSMC

Deblocați o experiență de rezervare fără probleme

Alege servicii suplimentare pentru a îmbunătăți serviciul tău, sau continuă fără niciuna.

Vei putea alege servicii suplimentare după ce selectezi serviciul.

Servicii suplimentare pentru {serviceName}

Servicii suplimentare

Adresa

Programare realizată cu succes

Procesare plată

Procesarea plății pentru depozit

Examinăm solicitarea dvs. de programare și vă vom contacta în curând prin e-mail. Vă mulțumim!

Solicitarea de programare primită

Ne cerem scuze sincer și vă așteptăm să alegeți un nou interval orar sau să ne sunați

Din păcate, {businessName} a fost nevoit să refuze solicitarea dvs. de programare

V-ați anulat întâlnirea

Programarea dvs. a avut deja loc

Dacă considerați că aceasta este o eroare, vă rugăm să ne contactați la <link>{contactLink}</link>.

Această programare nu mai există

Această programare a avut loc deja

Ne pare rău, dar această programare nu există

Această companie a dezactivat rezervarea online

Puteți gestiona noua programare <link>la acest link</link>.

Această programare a fost reprogramată

Plătește în rate achizițiile de {amount} sau mai mult pentru programări, pachete și carduri cadou. Vezi dacă te califici înainte să plătești. <signUp>Înscrie-te</signUp>

Plătește în rate achizițiile de {amount} sau mai mult. Vezi dacă te califici înainte să plătești. <signUp>Înscrie-te</signUp>

Anulați programarea

Reprogramează

Anulează sau reprogramează

Politica de anulare

Nu am putut confirma această programare. Încearcă din nou sau contactează afacerea dacă problema persistă.

Verificare eșuată

Detalii de contact

Introduceți informațiile de contact

Contact

Data și ora

V-ați schimbat detaliile?

Nepotrivire adresă de e-mail

Taxele ajută la securizarea contului dvs., la rezervarea orei programării și la sprijinirea îmbunătățirilor continue ale platformei.

Goldie percepe taxe de rezervare pentru a vă menține contul securizat și pentru a sprijini îmbunătățirile continue ale platformei. Aceste taxe sunt plătite direct către Goldie.

Câteva detalii înainte de rezervare

Completați formularul înainte de programare

Card cadou

Personalizați cardul cadou

Alegeți un stil

Alegeți valoarea

Card cadou utilizat

Card cadou rambursat

Carduri cadou

Program

Card cadou nevalid

Program de Fidelitate

Ai o recompensă de fidelitate de {value} reducere. Vrei să o aplici la această programare?

Ai o recompensă de fidelitate disponibilă pentru această programare. Ce reducere vrei să aplici?

Recompensă de fidelitate disponibilă

Detalii pachet

Oferte de pachet

Pachet cumpărat!

Pachete

Timpul alocat pentru finalizarea rezervării dumneavoastră a expirat. Selectați o nouă dată și oră pentru a relua procesul.

Detaliile cardului tău cadou au fost salvate. Întoarce-te la configurarea cardului cadou pentru a reîncepe procesul de checkout.

Detaliile pachetului tău au fost salvate. Întoarce-te la configurarea pachetului pentru a reîncepe procesul de checkout.

Sesiune de plată expirată

Introduceți codul de verificare

Am detectat că ați mai rezervat înainte cu această afacere. Pentru a beneficia de o experiență de plată mai rapidă, v-am trimis un cod de verificare la {phone}.

Portfolio

Produse

Selectați un produs care vă completează serviciul sau continuați fără unul.

Reprogramați programarea

Recenzii

Servicii și produse

Servicii

{type, select, staff {Servicii de la {name}} other {Servicii}}

Confirmă în următorul minut pentru a-l păstra. Răspunsurile de până acum vor fi salvate.

Intervalul tău este pe cale să expire

Alege o oră nouă pentru a-ți rezerva programarea.

Acest interval a expirat

Filtrați după personal

Personalul nostru

Doriți să adăugați subclienți pentru această programare?

Vă vom anunța când un loc devine disponibil

V-ați înscris cu succes pe lista de așteptare

Loc disponibil pentru rezervare

Ați părăsit lista de așteptare

Carduri salvate în fișier

Schimbă parola

Goldie le oferă profesioniștilor independenți din domeniul frumuseții, wellness-ului și stilului de viață, precum și clienților acestora, posibilitatea de a-și gestiona programările.

Creează un cont pentru a‑ți gestiona programările

<highlight>{buyerName}</highlight> ți-a cumpărat un card cadou în valoare de <highlight>{value}</highlight> de la <highlight>{businessName}</highlight>. Pentru a-l folosi, trebuie doar să creezi un cont gratuit.

Șterge cont

Schimbarea adresei de e-mail va declanșa o nouă verificare a e-mailului.

V-ați uitat parola?

Istoricul cardului cadou

Autentifică‑te pentru a‑ți gestiona programările

<highlight>{buyerName}</highlight> ți-a cumpărat un card cadou în valoare de <highlight>{value}</highlight> de la <highlight>{businessName}</highlight>. Pentru a-l folosi, trebuie doar să te autentifici.

Recompense

Istoricul pachetului

Ștergere card

Resetați parola

Înainte de a începe, confirmă adresa ta de e‑mail. Ți‑am trimis un e‑mail de verificare la {email}.

Verifică‑ți contul

Acest număr de telefon este deja asociat unui cont existent. Acel cont a fost creat cu adresa de e-mail {email}.

Număr deja în uz

Am trimis un mesaj text cu un cod de verificare de 4 cifre la {phone}. Te rugăm să îl introduci mai jos.

Verifică-ți numărul de telefon

În acest moment, facem câteva îmbunătățiri.

nume cumpărător

nume

nume destinatar

Document necesar

Formular

Formular trimis

Fotografie necesară

Recenzie

Mulțumim pentru recenzie! ❤

Lasă-ți recenzia! Vă mulțumim. ❤️

Formular pentru programare

După aceea, avansul nu este rambursabil în caz de anulare sau neprezentare.  Însă, dacă reprogramați în intervalul de timp menționat mai sus folosind link-ul furnizat, avansul dumneavoastră va fi transferat automat la următoarea programare.

Puteți anula sau reprograma înainte de {time} pe {date}.

Un e-mail cu cardul cadou a fost trimis către <bold>{recipient}</bold>. Dacă nu l-a primit, roagă-l să verifice folderul de spam sau de e-mailuri nedorite.