The Lucky Pup Boutique

Deposits are non-refundable in case of cancellation or no-show. However, if you reschedule 24hrs prior to your appointment using the link provided, your deposit will be automatically transferred to your rescheduled booking. Deposits will be taken at the time of booking or if not taken when booking is made you will receive a payment link At the beginning of the month that your appointment is. (Example. Appointment is 10th May. Deposit payment link will be sent on the 1st May) if deposit is not made by the week before your appointment, your appointment will cancelled. Terms & Conditions Pupster Health and Welfare When your dog is with us, its health and welfare is our main concern at all stages of the grooming process. Should we believe your dog is experiencing any fear or stress at any time, we will where possible employ alternative strategies to alleviate this. This may require extra time or sessions to overcome this problem. Pricing All quoted prices assume: The dog’s coat is well maintained free from Knots, matts, and tangles. The dog is well behaved, shows no aggression and groomed at our recommended periods. The dog is not overweight or oversized for the breed. Whilst we are happy to work with nervous/ timid dogs, these may incur extra charges due to the extra time and handling skills required. Charges will be incurred for matted coats, those that are poorly maintained, or dogs with fleas. All charges are payable before you leave the salon with your pet. Payment can be made by cash or BACS (payment prior to appointment) Deposit Policy When booking an appointment at The Lucky Pup Boutique for your Dog to be Groomed we will ask for a deposit at the time of booking your appointment. Deposits are 50% of your service price. Deposits are nonrefundable, you can change your Dogs appointment date/time but we will need 24 hours notice. if appointment is rescheduled your deposit will be transferred over to you new appointment (if 24 hours notice is given.) If you do not arrive for your appointment or cancel with less than 24 hours notice we will retain your deposit. If you no shows or late cancellations become reoccurring. We hold the right to refuse service and/ or cancellation any future appointments Cancellations/No Shows/Missed Appointments Policy While we understand that sometimes appointments have to be cancelled in an emergency, as a small business we do ask that you give us at least 24 hours notice where possible, prior to appointment cancellation as this will enable us to offer your space to another customer on our waiting list. If a late cancellation occurs you 50% deposit is non refundable (appointments missed or cancelled with less than 24 hours notice, this will be payable prior to any future booking ) with The Lucky Pup Boutique, or through invoice which will be sent to the email youve provided us with. Arriving 15 minutes (or more) late for appointments will in most cases require re-scheduling and is classed as a no show to the appointment and your deposit will be non refundable. A deposit will need to be made to book another appointment. Neglected / Matted Coats We practice humanity before vanity. Should a dog be presented with a matted or neglected coat, if our opinion is that it will be kinder to shave the coat back completely, this will be done in compliance with The Animal Welfare Act 2006 (Sec 5. – Animals are to be protected from pain, injury, and suffering) This incurs extra charges due to time and extra wear and tear on equipment. In instances where the above is necessary, it can lead to skin irritation and other conditions. On some breeds the coat may not grow back in the same manner. The Lucky Pup Boutique and its staff will not be liable for any effects which may arise from this. Aggressive or Poorly Socialised Dogs We reserve the right to refuse to groom any dog if we believe it may cause injury to itself or any members of staff at our Salon. If a dog exhibits aggression or behaviour we have not been informed of prior to the groom, the session will be stopped immediately, and the full fee incurred. We must be informed prior to grooming of any previous history of biting or aggression. Your attention is drawn to the dangerous dogs’ act which holds owners liable for bites and Injuries. Please toilet your dog before attending their appointment to avoid any accidents. Grooming Feedback After each session we will inform you of any problems we have encountered, or any concerns we have regarding your dog. This is the time to inform us of any concerns you have in relation to the groom. The majority of our business is repeat custom, and we wish to maintain our standards and reputation. We often take pictures to show examples of before and after work and to use for training and information. Should you not wish photos of your dog to appear on social media please inform us at the time of the groom. We also ask that should you have a problem; we are approached prior to any negative reviews being left on social media so if they are able to be resolved.