Please tell us about your dog and any preferences you may have.

The Hound Lounge

The Hound Lounge Terms and Conditions
1. Booking Deposit:
● Owners are required to pay a deposit to secure their appointment when booking. This
can be carried over to secure future appointments should you wish. Refunds will only
be applicable in accordance with the cancellation policy.
2. Cancellations:
● We require 48 hours notice for any cancellations or rescheduling. This is so we have
enough time to offer the appointment to another dog needing our services. If an
appointment is missed any deposit paid will be lost and a new one will be taken to
secure any future appointments. Repeat cancellations may result in the full cost
being required upfront.
3. Late Arrival:
● We run on a tight schedule and so we reserve the right to refuse a groom if you are
unable to attend on time. However we will always try to accommodate your dog as
much as possible and do what we can with the time frame. A refusal will be treated
as a no-show.
4. Late Collection:
● We understand if you are running late, pet owners will have up to 30 minutes to pick
up their pet after the agreed collection time. Thereafter, the pet owner will be charged
£10 per 30 minutes.
5. Pre-groom
● All pets should be relieved before their appointment.
● Please do not feed your dog within 30 minutes prior to their appointment.
● We recommend puppies wait two weeks after their second vaccination before
booking a puppy groom.
6. Vaccinations:
● By using our services, owners confirm that their dog is up to date with their annual
vaccinations against Canine Distemper, Infectious Canine Hepatitis, Leptospirosis
and Canine Parvovirus.
● An unvaccinated dog may put itself and others at risk. The Hound Lounge take no
responsibility for any dog that may contract any of the aforementioned diseases.
7. Pet Health:
● To help us give the best experience possible, we would like to ask you to identify any
ongoing or new health conditions at the point of drop off. This is so we can make
your dog as comfortable as possible. We reserve the right to refuse service for
certain health conditions, such as open wounds. Procedures within the grooming
environment can be stressful for some dogs, especially for senior, young, overweight
dogs or those with medical concerns, The Hound Lounge reserves the right to stop
the grooming process at any time with payment in full being due on collection of your
dog.
8. Microchipping:
● Dogs microchipped within the last 24 hours will not be groomed.
9. Right to refuse:
● The Hound Lounge reserves the right to refuse grooming at the discretion of the
groomer.
10. Matted Dogs:
● At The Hound Lounge we proudly practice humanity over vanity so do not untangle
matted hair on pets as it can cause them discomfort and pain. Your pet’s happiness
and welfare is of utmost importance to us so if matting is present we will inform you
and discuss the most comfortable options for your pet in accordance with The Animal
Welfare Act 2006.
● The Hound Lounge accepts no responsibility for any vet fees if health issues, such as
skin sores, that are exposed when clipping off a matted coat. Owners will be required
to sign a matting form if their dog's coat is severely matted. Due to the wear and tear
to our equipment that matting causes a charge of £10+ may be incurred.
11. Pregnancy & Season:
● Please let us know if there is a chance that your dog is in season or pregnant as we
are unable to groom dogs under this condition for their welfare. Dogs in season are
at an increased risk of infection. Putting a pregnant dog through the stress of a
groom could potentially risk the health of the puppies. If your dog arrives at the salon
in season you will be declined service and lose any deposit paid.
● For dogs that have been in season they need to wait two weeks after the bleeding
has stopped, as this is a period where they are ready to mate and still in season.
Pregnant bitches will need to wait until puppies are weaned, usually around 5-7
weeks.
12. Parasites:
● The Hound Lounge reserves the right to decline to groom dogs with fleas. If your dog
is found to have fleas at drop off we may reschedule your appointment for the welfare
of other dogs coming through the salon that day. If your dog is found to have fleas
once being groomed, the groom will be completed (using flea shampoo to kill all
living fleas) however this will incur a charge of £15 for the time and cost of
disinfecting the salon.
● Ticks will be removed free of charge if found during a groom.
13. Vet Care:
● We endeavour to provide the best service possible, however if it is deemed at the
discretion of the groomer that the pet needs emergency veterinary attention the pet
owner agrees for The Hound Lounge to transport their dog to the nearest vet for
treatment if required. The pet owner also agrees to pay any and all costs.
14. Behaviour:
● To help set us up for success owners are obliged to inform The Hound Lounge of any
known aggressive behaviour traits their pet may have to other animals or humans.
There is also an obligation to inform us about dogs with nervous behaviours and
known triggers to ensure their safe and sensitive handling.
● An extra care charge may be required if a dog is particularly aggressive or nervous.
Due to the skill and toll these grooming sessions take on the groomer the extra
charge will allow for breaks to relieve both the dog and groomer. We reserve the right
to refuse the service if we believe your dog may become a danger to itself or those
within the salon.
● Aggressive dogs may be muzzled, owners refusal of this may result in a cancellation.
15. Liability:
● Owners are advised to insure pets; the salon is not liable for loss, injury, or illness.
16. Photos:
● We are pleased that you have chosen us to groom your dog and we are proud to
show off our skills. The Hound Lounge will sometimes use photos of your dog on our
website or social media. Please advise us if this is not acceptable.
17. Payment:
● Payment can only be taken by card, and is required upon drop off or collection of the
pet.
18. Slander:
● Under the Malicious Communications Act 1998 section 1, The Hound Lounge will not
accept or tolerate any slander, malicious falsehood or deformation via social media
outlets relating to a groom due to coats that have not been maintained at home
(matted coat), or miscommunication. If you are unhappy, we must be contacted within
48 hours of the groom so we can try and resolve the issue.
19. GDPR:
● In order for us to provide the requested services, we are required to obtain and store
a limited amount of your personal information. Such information will be stored in
accordance with all relevant legislation, will never be shared with any 3rd parties or
organisations and will only be used for the purposes of providing the requested or
related services. You have the right to request and review any of your personal
information.
● Data kept on paper will be destroyed after 3 months.
20. Amendment:
● The Hound Lounge reserves the right to amend terms and conditions at any time.
21. Trading Name:
● The Hound Lounge is the trading name for MW DOG GROOMING LTD, a company
registered in England.

Only my elderly labs 2nd ever groom. Absolutely loved it! Looks & feels years younger! 

Exellent, friendly service. Best groom my dog has ever had, i will definitly be going back.

Just great! Super friendly from the second you walk in the door. 

If you want your dog to be in safe hands, with people who really care, and deliver a lovely groom too, then definitely book yourself in to The Hound Lounge!

We booked our 1 year old Cocker Spaniel in with Hound Lounge for the first time and we couldn’t have had a better experience! Even though he had some matting, Hound Lounge reassured us this was normal for a show cocker spaniel, he came home happy and he looks amazing! Thank you so much! Already booked in our next appointment and won’t be going anywhere else 🤩

Very professional, friendly service.  A great job, full groom on my hairy, fluffy golden retriever.  Very caring of the dogs they groom.  Would highly recommend Morgan and her team.  This was my third visit.

Bear looks great and smells lovely. Very happy thank you 😊 

Amazing as always! Our dog Bailey loves coming here. He always has the best time and leaves looking so handsome. Has been groomed by Morgan and Evelin who are both wonderful and make him feel so welcome and safe. The best place for a pamper! Thanks again x 

Excellent will recommend The Hound Lounge to my friends Morgan was great with Roma and did a great job. 

Our second visit, and again Morgan was lovely with our Jack Russel. She put our dog at ease, and is so knowledgeable about breeds. A lovely, caring, and friendly business! 

Very positive experience. The staff are very caring and did an excellent job on Dotty. I almost didn’t recognise her as it had been a long time since I had had her groomed and her coat was very long. Thank you 

I've brought my dog to Morgan and her team a couple of times now. Pepper has quite severe separation anxiety and is not a fan of being groomed but the team are so sweet and patient with her she copes beautifully. And they are happy for me to stay with her to keep her anxiety low.

Another fantastic visit, today with Evelin! Cookie looks wonderful. Thanks!  ☺️

Groomer did a wonderful job on my dog. She asked me what I wanted & delivered. She spent the whole time talking to Poppy trying to put her ease. She text when she was ready for collection. Would highly recommend & will be back again.

Morgan was amazing clipping Purni's claws.  Purni was very scared but she made sure it was quick. 
Thank you

My Yorkie Teddy was groomed today at the Hound Lounge,  his hair was very long and scruffy and he is not easy to groom.
He came out looking fantastic, tidy, beautifully trimmed and totally untraumatised.
I would highly recommend this business. 

Morgan did an amazing job with my Cocker Spaniel, Whisky! He looks absolutely adorable and came back smelling so fresh. Morgan is talented, professional, and great with dogs—we will definitely be back!

The Hound Lounge was unbelievably. 
My dog had not had a groom for about a year, as I have had difficulty finding a good groomer. 

Anyone who puts their trust in the Hound Lounge will not be disappointed. 

All I can say is,  this is my dogs groomer until the day comes. 
Extremely happy customer and dog 🐶 

Monty our springer spaniel had a trim here today an excellent job was carried out would definitely recommend 👍

First visit today & it was seamless. Morgan is lovely & my dog loved her! Everything was discussed in regards to how I wanted my dog to look & Morgan took the time to explain how she would carry out the grooming. Highly recommend! 

We took our new puppy for her first groom. The service we received was outstanding and we would not go anywhere else. 

A lovely lady who showed kindness to an elderly dog . 
A great service will definitely be back . 

I'm really happy with my cockapoo dogs groom today,  amber was happy and settled after her haircut.  And her coat is tangle free and easier to look after especially when she jumps in the muddy puddles so often.
I recommend the hound lounge such a friendly groomers

I can’t recommend the hound lounge enough .. my dog Harley sufferers terrible separation anxiety, Morgan is so patient with him and always does a good job. She is so kind and gentle with the dogs in her care.

Highly recommend the hound lounge!
My dog comes out full of beans and smells and looks absolutely delicious!
Thank you!

Absolutely amazing. I really struggle to trim my dogs claws. Morgan managed it in minutes! 😊

Took my dog for a nail trim, lovely girl made him feel very calm. Would recommend 👍

Peanut has just had her first puppy groom at The Hound Lounge and came back looking and smelling beautiful. Morgan advised she would only go as far as Peanut was comfortable with and the reassurance and kindness was really comforting. She offered sound advice and you can tell she genuinely loves her job, exactly what you need to see when leaving your pup behind! 

Lovely young lady and very pleased with his groom 🙂

Thank you Morgan for trimming my boys nails today. You were so kind and patient with them. 

See you in two months for a full groom. 

Mel

I’ve never met a groomer so patient and kind - every single request is listened to and completed to such a high standard.

Elsa never displays any behaviours that she is anything other than comfortable being there.  

Can’t recommend the hound lounge enough. 

Thank you again 
Ruby is a sensitive girl and you always make sure she is well looked after.

Morgan was so kind and patient with my rescue dog.  Took her time and was so precise.  I will definitely be using the hound lounge for future grooming 


Morgan was  very patient with my older dog and he turned out looking very handsome .
Would highly recommend.

Brilliant. I look amazing. Thanks so much👍

Today was our first time at The Hound Lounge. Morgan was fantastic with my little chihuahua who needed a nail trim. Would highly recommend ♥️ Thanks again! 🥰🐾

Thank you so much for Dobby's pamper session. 
He smells delightful and was so proud on his little walk. 
Happy New Year and see you again 
Katherine 

I love coming to see Morgan I always feel like a new dog when I leave - I always come out looking handsome and ready to strut my stuff - i am the Saturday Night Fever John Travolta of the dog world and wouldn’t go anywhere else. Thank you 

Took our retriever here for a groom. Previously, she has been somewhat of a challenge to groomers as she isn’t a big fan of it. We informed Morgan of this just in case our pooch was difficult. Upon collection, I was really pleased to hear our dog had not been an issue and the cut Morgan did was lovely! I found Morgan very helpful and knowledgeable and am really pleased! Will definitely be taking here for future grooms.

Thank you for cutting mollys nails you always great with her 

Morgan is amazing with our elderly labrador. Her calm presence just keeps him settled and engaged during the entire session. I wouldn't hesitate to recommend such a gentle and inviting space. Thank you, Morgan!

Great service from start to finish.
Very easy to book in, plenty of choice of dates & times.
Easy to pay a deposit.
On arrival, a quick chat about wants , needs & dislikes. Given collection time. Upon arrival to collect, was met by one very happy & very well groomed best friend. Thank You .

Alfie my pup had a great experience for his first tidy up and bath! Thank you so much 

Such an amazing experience with our lunna, had her nails done which she gets very nervous about but Morgan was brilliant with her! 100% recommend she was so good.

🌟🌟Amazing!! It was our first time meeting with Morgan, and wow the little pooch loved it. I was a bit nervous, and thought pooch would be a bit spicy. But no, Morgan was so calm and everyone was at ease from the beginning.  Great experience, & without hesitation I would totally recommend!! Thank you doggo goddess, Morgan 🌟🌟

This was my first time in Hound Lounge as just moved into the area. Morgan was lovely and done an amazing job with my Shihtzu Suki. Will definately be using again.

Our dog has his first groom today and they did an amazing job. Patient and kind. Highly recommend and will be a returning customer. Thank you.

I took my 6 month old lab puppy for her first grooming experience. 
She had a marvellous time, and has come out smelling sweet and feeling super soft.
Great customer service.  
We will be back :)

Always a great service, happy to give good advice,  amazing with my dog :) 

Morgan did a full groom on our Labrador Shadow. His coat was so soft and shiny afterwards and smelled absolutely lovely. Shadow was nice and calm when I picked him up. Thank you Morgan 

I took my Cavachon Buddy for his first groom with Morgan today. She did an amazing job and I couldn't believe how chilled Buddy was when I picked him up, he looks great and the cut is so neat and exactly what I wanted. I've already booked for his pre-xmas groom so I don't miss out!!!

Fantastic service and made bella look so cute 🥰 

Great groom and pamper for our elderly Labrador . 
She smells beautiful.
Kind and friendly service .

Took my corgi in for a nail clip today - super quick and professional! Morgan is always so friendly, and Nugget loves her! Thank you🐾❤️

Herbie always really enjoys his visit to the Hound Lounge - he comes home looking very smart and smelling beautiful 😍 - thank you Morgan for taking such good care of him 😊

Morgan is a natural with dogs. She is a fantastic groomer and you know that she really cares. My collie cross is always relaxed and happy when I collect her and she looks and smells amazing. I cannot recommend Morgan highly enough, she really is amazing!

Once again Morgan worked her magic on my two little spaniels . Great advice given and the care is above and beyond. The boys love going to her . 
Thoroughly recommend. 

Our cockapoo Honey visited Morgan for the first time this evening. Honey had a fantastic, positive experience and she came away looking beautiful and with a very happy tail! 

Thanks Morgan! We shall see you again soon. X

Great experience, my nervous Cockapoo came out looking fantastic, very happy and with a waggy tail! 

Luna looks beautiful after her groom. Best groomer by far. 

My dog loves going to see Morgan . She looks great when I pick her up and slimmer lol. 
And a happy dog.
Thank you 


We bring our Golden Retriever to Morgan to be groomed. He’s LOVES coming to The Hound Lounge and always comes out beautifully groomed. 
I would  thoroughly recommend Morgan , she’s professional, punctual and does a great job. 

Went in very smelly and came out looking beautiful and smelling lovely. Hopefully he will be a lot more comfortable in this heat now. 

Morgan , at the hound lounge is just brilliant with dogs. She will make even the most nervous of dogs at ease.  I will not take my woofer anywhere else. I highly highly recommend  the hound lounge .🐕🐕🐕

All three of my Cockapoo dogs went in for their teeth to be scaled  today 
Morgan handles the dogs with great care and kindness there’s no apprehension about going in  to the salon on their part 

So happy, Pup looks gorgeous and smells divine. We shall return as Pup seems to have totally enjoyed himself, thanks Morgan.

Morgan, as usual, did a great groom on our Malshi. Very professional and trustworthy. Max feels safe and secure whilst he is on the premises getting groomed. Would recommend The Hound Lounge to anyone who wants a great groom for their pet.

Absolutely wonderful.  Max looks amazing, fantastic service x

Really good. Friendly atmosphere. Highly recommend.

Brandy looks beautiful. Given advice regarding teeth management and keeping her coat from becoming too floofy . Morgan really knows her stuff. Great job will be using Hound Lounge again.

We took our 4 year old lab to The Hound Lounge today and we are so happy with the result! Our dog feels and smells great! Morgan is caring, progressional and clearly loves what she does. She treated my dog with such kindness and attention. Highly recommend The Hound lounge to any pet owner looking for top notch grooming & care.

As always, a careful, kind, responsive groom.  Morgan spotted a small problem on Nolly’s foot and gave advice.  Wouldn’t go anywhere else, thoroughly recommended.  She’s a fidgety cockapoo but handled so well.  Thank you!

I can’t recommend hound lounge enough, Morgan is brilliant not only because she is very good at grooming dogs but also she is very friendly, my dog has terrible anxiety problems but Morgan knows how to keep him calm.

Can't recommend highly enough, great full groom, great advice, was wonderful with Bonnie.  Definitely has my custom for the future.

I can’t get over how clean and soft our two dogs are! Morgan has done an amazing job - her expertise and skill is second to none, I cannot recommend her enough!

I live the other side of Southampton and will always make the journey as the service my dogs get is so worth the trip!! Thank you again!

They were very kind and professional with are little dog that can be a madam to have her claws cut. They did them without any problems, in a kind way and very gentle with her. Will be using again in the future 

We chose Morgan for the first time for our nervous rescue GSD at the groomers after seeing so many recommendations for her with this breed and temperament.  Morgan was reassuring and confident and Lola was comfortable enough to be left. She is now the softest, floofiest, sweet smelling dog! It must be such a relief for her to have all her old undercoat gone, nails trimmed and feet de-fluffed. We would highly recommend Morgan and the Hound Lounge

First  time going to the Hound Lounge Morgan was very helpful and professional would recommend.

A beautiful job done on my 12yr old, arthritic, deaf black Labrador, who went in rather smelly and hairy and came out looking fresh and trimmed, like he'd had a Spa Day. 👌🐾

Our 6 Month old GSD went for her second visit to the Hound Lounge.
Morgan was brilliant with her and she came out looking and smelling so much better than when she went in.
I would definitely recommend and we will be back again in a few months.


Wolfie's full grooming today went amazing, he was happy and well looked after and Morgan was kind  throughout. He managed to get compliments all the way home I could barely get in the door! 🫶

Amazing lady, took our pug Daisy for the full works, she came home smelling beautiful and her nails filed perfectly. Daisy is a very timid little dog but seemed happy when she came home⭐️⭐️⭐️⭐️⭐️we will be using The hound lounge in the future, perfect in everyway👍thank you 

Today was Luna's first visit to The Hound lounge and she absolutely love it!

Morgan was so calm and professional. Luna looks and smells incredible! 

I will 💯 be taking Luna back! 

Thank you Morgan. 😊 

Really easy to find - H’s first visit for toe clipping and Morgan made her feel at ease and was very calming :) definitely coming back :)

Very pleased with grooming of our 2 spaniels,  they were well cared for and look amazing 

Morgan is so gentle with my anxious dogs. They really trust her and are complaint.  Happy dogs in her very capable hands.

Absolutely will be back 
My Golden Retriever has never looked so good 
Morgan was fantastic!

I didn’t want my nails trimming but my hooman mummy said  I had to.  I was scared but it all turned out ok, even though I fidgeted.  Now I can cross the wooden flooring without clicking and giving myself away.  Thank you for being kind and gentle.

Morgan was brilliant seeing as it was 1st time for both my dogs. So patient with them. Dogs look great. So pleased with the outcome. Thankyou

Morgan W

Evelin B

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