Mutt Makeovers LLC

Mutt Makeovers LLC Grooming Policies Pricing Pricing is based on weight and may vary according to coat type/condition, behavior or handling needs, service time, specialty products, and individual grooming needs. Listed prices and ranges are estimates; final pricing is determined by services performed. Booking Deposit A Booking Deposit is required per dog for grooming appointments and is applied toward the final balance. Appointments are not reserved until the required deposit is received. If a deposit is not received by the applicable deadline, the appointment may be canceled and the time released for booking. Vaccination & Health Requirements Adult dogs must be current on legally required vaccinations, including Rabies as required by state and local law. Puppies must be at least 12 weeks old and current on age-appropriate vaccinations. Puppies old enough to receive a legally required Rabies vaccination must be current. Proof of vaccination may be requested. Dogs showing signs of contagious illness, fleas, ticks, other parasites, or conditions that may place themselves or others at risk may have services modified, discontinued, or refused. Cancellation & Rescheduling Cancellations made at least 48 hours before the scheduled appointment receive a refund of the Booking Deposit. Cancellations made less than 48 hours before the appointment forfeit the Booking Deposit. Forfeited deposits cannot be transferred to a future appointment. Appointments rescheduled with at least 48 hours’ notice may transfer the deposit to the new appointment. Emergencies may be considered case by case. No-Call, No-Show Appointments are considered a No-Show 15 minutes after the scheduled start time and may be canceled. First No-Show: Booking Deposit is forfeited. Future appointments require the standard deposit. Second No-Show: Future appointments require full estimated payment at booking. Repeated No-Shows may result in refusal of future appointments. Pickup & Extended Care Please pick up your pup within one hour of receiving the ready-for-pickup notification. After the one-hour grace period, a $10 Late Pickup Fee applies, plus $10 for each additional hour or portion thereof during business hours. Pups remaining after closing may incur a $20-per-hour After-Hours Pickup Fee, or any portion thereof. This fee is assessed when applicable and is not a pre-bookable service. Please notify Mutt Makeovers as soon as possible if you anticipate being late. Notification does not waive applicable fees. Repeated late pickups may result in prepayment requirements or refusal of future appointments. Bath Requirement Haircut and trim services requiring clean coat preparation must include a professional Bath & Blowout performed by Mutt Makeovers. Parent-provided baths do not replace this requirement. Matted Coats Mutt Makeovers prioritizes comfort and humane coat care. Compact or severe matting will not be forcefully brushed or dematted. When necessary, affected areas may be clipped or shaved to safely remove matting. Grooming plans may be modified when coat condition makes the originally requested style unsafe or unrealistic. Additional charges may apply for isolated mat removal, excessive coat condition, or additional time required. Fleas, Ticks & Parasites Dogs found with fleas, ticks, flea dirt, or other external parasites may require treatment, additional sanitation, modified service, or referral to a veterinarian before grooming can continue. Applicable treatment or sanitation fees may apply. Senior, Medical & Additional Handling Needs Senior dogs, puppies, dogs with medical conditions, mobility limitations, significant anxiety, or other additional needs are groomed with individualized care. Services may be slowed, modified, shortened, or discontinued when necessary for the dog’s physical or emotional well-being. Additional handling/support fees may apply when a dog requires substantial additional time, physical support, specialized handling, or accommodation beyond that normally included in the scheduled service. Humane Handling & Behavioral Safety Mutt Makeovers uses individualized handling, positive reinforcement, breaks, and reasonable accommodations whenever appropriate. However, no service or desired haircut takes priority over a dog’s health, safety, or welfare. Services may be modified or discontinued if a dog becomes excessively stressed, physically fatigued, unsafe to handle, or unable to comfortably tolerate part of the grooming process. Parents will be informed when significant concerns, limitations, or service modifications occur. Emergency Veterinary Care If a medical emergency occurs during an appointment, reasonable efforts will be made to contact the pup’s parent or emergency contact. If immediate veterinary care is reasonably necessary and a parent cannot be reached, Mutt Makeovers LLC may seek veterinary treatment on the pup’s behalf. The parent is responsible for veterinary expenses except where otherwise required by law. Photo & Video Release Unless otherwise requested in writing, Mutt Makeovers LLC may photograph or record pups in its care for portfolio, educational, website, social media, or promotional purposes. Payment Remaining balances are due at pickup before the pup is released. Unpaid balances must be resolved before future services may be booked. New Client Forms First-time clients must complete the required New Client Form and Grooming Liability Agreement before services begin. Failure to complete required forms may result in an appointment being delayed, rescheduled, or canceled. Right to Modify or Refuse Service Mutt Makeovers LLC reserves the right to modify, discontinue, or refuse service when reasonably necessary for the health, safety, welfare, or operation of the business. Reasons may include unsafe behavior, excessive stress, medical concerns, severe coat condition, illness, parasites, contagious conditions, unmet vaccination requirements, inability to safely or humanely perform the requested service, policy violations, repeated No-Shows or late pickups, or unresolved balances. Our Commitment 🌿 These policies help Mutt Makeovers provide the safe, calm, individualized, one-on-one care every pup deserves. Thank you for trusting me with your pup and respecting the boundaries that allow me to provide that care.