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Muddy Pawz Serenity Ltd is a premier Dog Grooming business that combines professional expertise with a warm, welcoming atmosphere.

Our highly trained groomers use high-quality, dog-safe products and personalized care to ensure every dog feels comfortable and pampered.

Whether it’s a full grooming session, a simple bath and blow-dry, or a skin-soothing mud treatment, Muddy Pawz Serenity Ltd focuses on improving both the look and wellbeing of each furry client.

With convenient booking, a calm environment, and a genuine love for Dogs 🐕 💛

Muddy Pawz Serenity Ltd

🐾Terms and Conditions🐾

Health and Medical Conditions
Procedures within the grooming environment can be stressful for some dogs, especially for senior, young, overweight dogs or those with medical concerns. The process may expose unknown medical conditions or aggravate a current one during or after the groom. In the best interest of your pet this agreement will give Muddy Pawz Serenity Ltd permission to seek emergency veterinary treatment if we deem it necessary for whatever reason. We will do the best to contact you first, before taking your pet for treatment, however this may not always be feasible. Unless we are deemed to be negligent all medical expenses are the responsibility of the owner. By agreeing to these Terms and Conditions you are expressly agreeing to the following disclaimer:

Elderly, Infirm, Overweight or Young Dogs Disclaimer
A full groom can take in-excess of 3 hours and is physically demanding as well as stressful for some animals. Whilst Muddy Pawz Serenity Ltd make every effort to provide additional support to elderly/infirm/overweight and young dogs we cannot guarantee that your dog will be able to adequately support themselves for the duration of the groom which may result in serious health risks. There is also an increased risk of other injuries such as cuts and grazes. Muddy Pawz Serenity Ltd reserve the right to stop the grooming process at anytime with payment in full being due on collection of your dog.

 

Vaccinations
By using our services, owners confirm that their dog is up to date with their annual vaccinations against Canine Distemper, Infectious Canine Hepatitis, Leptospirosis, and Canine Parvovirus. An unvaccinated dog may put itself and others at risk. Muddy Pawz Serenity Ltd takes no responsibility for any dog that may contract any of the aforementioned diseases.
Muddy Pawz Serenity Ltd may ask for proof of vaccination and veterinary information which must be provided.

 

Fleas & Ticks
Muddy Pawz Serenity Ltd is proud to be a tick/flea free environment. If your dog is known to have a parasitic infestation, we ask that your grooming appointment is rescheduled to a time when your pet is free from said infestation. 48 hours notice must be provided to avoid a cancelation charge. We recommend that you contact your veterinary surgeon to provide you with the best recommended treatment. If fleas are found on your dog, we will use a flea shampoo and be required to do additional disinfection of our premises and equipment. An additional £20 will be charged to your bill. If ticks are found an additional £5 will be charged to include removal. We will not be held responsible for any infection caused by the tick or removal thereof.

 

Coat Condition
Muddy Pawz Serenity Ltd practice humanity over vanity. If we are presented with a neglected coat and believe, in our professional opinion, it is kinder to remove the coat than it is to de-mat this will be done in accordance with The Animal Welfare Act 2006. Whilst we will make every effort to identify this as part of the pre-groom consultation and coat assessment there may be occasions where the degree of matting cannot be fully identified until we commence the groom.
In this event we will make every effort to contact you however if this is not possible we will, in our professional opinion, do what we believe is in the best interest of the welfare of the dog. By agreeing to these Terms and Conditions you are expressly agreeing to the following De-Matting disclaimer:

De-Matting Disclaimer
Under the Animal Welfare Act 2006, it is an offence to cause unnecessary suffering to an animal: – this includes prolonged ‘de-matting’ which is painful and detrimental to the welfare of the dog. If you bring in your dog with more than 15 minutes of de-matting work, we are required by the Act to clip your dog short humanely or refer you to your vet to do the same. We will only attempt to de-matt 5% of a dog – which equates to about 50p sized mat behind each ear, same size in the armpits and perhaps one or two in the groin or tail area. We have assessed your dog’s coat and found it to be matted, therefore it needs to be clipped short. This can be prevented by daily brushing with a slicker brush and comb. Will be happy to explain the correct way to brush your dog and suggest a grooming programme that will allow us to achieve the look you would like for your dog, this may involve more frequent visits to our salon and will certainly involve daily grooming at home. When a dog’s coat becomes matted, it causes discomfort as the matts pull tightly on the skin and underlying health conditions may not be visible. When a matted coat is clipped short, it may occasional reveal sore, reddened and irritated skin, this is due to the fact that the skin has not been able to breathe, and air circulation is not restored. Clipping a matted coat can take longer and cause additional wear and tear on our equipment so a further fee may be chargeable in addition to the normal groom price.
The process of de-matting increases the risk of injury including but not limited to cuts and grazes, skin irritations caused by the shortness of the clipper blades that will be used as well as possible haematomas. In addition, you may see some behavioural changes such as head shaking, excessive scratching, licking and “scooting”. This is where the dog will scrape their back end on the floor to relive itching and irritations. Should you have any concerns you should seek advise from your usual vet.

Additional charges may be incurred due to the wear on equipment, additional products used, as well as time and skill needed to remove matting.

 

Behavioural Charges
Aggression
Owners have the obligation to inform Muddy Pawz Serenity Ltd of any known aggressive behaviour traits their pet may have to other animals or humans. Specifically, the owner must inform Muddy Pawz Serenity Ltd if they have been advised by pervious groomer(s) of any of the aforementioned behaviours.

Nervous/Anxious Dogs
Although Muddy Pawz Serenity Ltd caters to dogs with nervous traits, owners have the obligation to inform us of any such behaviours in order for us to cater to their needs to the best of our ability.

Behavioural charges will be decided by Muddy Pawz Serenity Ltd depending on the severity of the behaviour and the time, skill, and equipment required to groom the dog. If your dog should bite you agree to be responsible for all related medical and or Vet bills,  loss of earnings and equipment damage. We reserve the right to refuse service if we believe your dog may become a danger to itself or those within the salon. In the event any of these behaviours present during the groom the session may stopped at anytime and the full fee incurred.

Please toilet your dog before attending their appointment. Fouling in the salon may result in additional charges.

 

Time Keeping
Muddy Pawz Serenity Ltd works to a strict time frame to ensure that your dog receives ample grooming time and one-to-one care. We expect to admit you at your given appointment time, if you are early we may not be able to grant immediate access and would ask that you wait until you allocated time. Likewise, if you are more than 15 minutes late we will may have to refuse your groom on welfare grounds as rushing the groom may lead to unnecessary stress and possible injury. A fee equal to the cost of the groom will be incurred. If you are more than 15 minutes late collecting your dog a late collection charges will be incurred.

 

Pricing
All prices provided are an estimate only and include VAT at 20%. VAT Registration # 433637103

Additional charges may be incurred due to:
• Overweight dogs or oversized for the breed
• Unkept/neglected coats
• Aggressive, senior, nervous or timid dogs that require additional handling
• Fleas and/or ticks
• Dogs that require additional handling for whatever reason

 

Cancellations
We require 48 hours notice for cancelled appointments or the full grooming charge will apply and must be paid in full before re-booking.

 

General
Muddy Pawz Serenity Ltd are unable to groom pregnant or in season bitches and will not provide services for any dogs noted under the Dangerous Dogs Act. Should your Bitch be in season during the time of a pre-booked appointment 48 hours notice must be provided to avoid the cancellation charge noted above.

 

Hold Harmless Agreement
By using our services you agree to hold Muddy Pawz Serenity Ltd its owners, employees and directors harmless from any damage, loss, or claim arising from any condition of the  dog, either known or unknown to us. It is also further understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases. It is further understood this clause applies to any and all dogs groomed.

 

GDPR Statement
In order for us to provide the requested services, we are required to obtain and store a limited amount of your personal information. Such information will be stored in accordance with all relevant legislation, will never be shared with any 3rd parties or organisations and will only be used for the purposes of providing the requested or related services. You have the right to request and review any of your personal information. Please make any requests to muddypawzspa@outlook.com

Great friendly reception when we arrived and lovely service. 
Loved the touch of a peach print bow as my dogs name is Peaches 🍑 😍 
Will book again, many thanks 😊 

Excellent service, Lexi used to be nervous going to the groomers but now I have a wagging tail as we go. The groomers always send me a gorgeous looking pooch back even when she goes in looking like Worzel Gummidge.  I highly recommend  Muddy Pawz.

I took my 4 month old puppy for her first ever groom and despite being nervous when I left her there, I returned an hour later and my little girl appeared so much more comfortable with her surroundings and she looked beautifully groomed! Thank you :) 

Muddy Pawz is a fantastic business with lovely caring team. My pooch was thoroughly spoilt on her birthday 

Danielle is always super patient with my often challenging Heidi Boo who is anxious and scared of the hair dryer. 

I have being going here for a year now, highly recommend! Very professional and friendly staff.

Ralph (old English sheepdog) has just had his regular bath and brush and has come back as handsome and fluffy as always.  So grateful for muddy pawz. It’s hard to keep on top of Ralph’s long coat and Muddy paws do a fab job, never make me feel bad for when I’ve not kept on top of it, and help me keep him long and fluffy! 

great place staff are very friendly my dog loved being there will 100% be returning

Amazing experience, a very professional and secure set up. My puppy looks beautiful too. 

Skye has been coming a while now. She is quite nervous about the groomers, but always settles quickly here. The girls do a great job and she always looks great after she has been. 

This is the 2nd time I've used muddy pawz and I'm really happy with the service ,the staff are friendly and polite and I'm really pleased with the cut ,I'll continue using them 😀 

The best experience & handling from our groomer for our 6 month old Maltese!  Little lass was a bit scared but they put her at ease & we will be returning in a few weeks. 

I have been twice now, once for a puppy groom and once for a full groom. It has been the most amazing experience both time. All the ladies I spoke to were so kind and friendly. Millie looked amazing both times and smelt amazing. I would recommend all day long!!! 

Alfie loves his new hair cut and his bandana! We've been looking for a new dog groomer and we're so glad we found you! 5 stars 🌟🌟🌟🌟🌟

So happy with the groom bear had today, he smells and looks amazing! 

Really happy with the results of our working cocker spaniels groom, very friendly and understanding about his energetic nature, would 100% recommend to family and friends and also will definitely be coming back!

Had a long overdue dental clean. Teeth and breath are lovely again.  Happy dog and happy owner. Thanks for the fabulous job 

Highly pleased with my dogs groome visit. Friendly and professional. 

Took my dog  here today for the first time 
I am very pleaded with her cut , she looks and smells lovely 
Have booked next cut ♥️

My both dogs had a second visit and they looked amazing and well looked after each time!!! Thank you!

Second time I’ve used Muddy Pawz and honestly I’ve been so happy with them both times. My beautiful boy came back smelling delightful and looked dapper with his trimmed nails, soft fur and in his free bow tie. I’d absolutely recommend this place. 

Remi had his first full groom today and he looks and smells gorgeous. Thank you so much for looking after him and making him so gorgeous and fluffy. He’s had a super positive experience and we will definitely be coming back soon! 

Another great visit to the salon, Sully loves it and is always excited to go.
Would highly recommend

Thank you so much for looking after Bailey and for making him look so fabulous with his new haircut and clean teeth! Great service as always! 

This is the first time I've took cooper for grooming here ,he looks amazing and smells lovely ,Leah was very polite and friendly. I've already booked him in for his next cut 😁

First groom for my Nelly girl she looks amazing ❤️

You gals did a perfect job shaping my corgi Lily!
Shes so round and chunky just as I’d imagined, she really enjoyed the little bow too. 
Can’t thank you all enough!

Another fab job by the Muddy Pawz team, my dog is looking & smelling delightful as always.

Thank you all & Merry Christmas xx

Duke has come home smelling fresh and his nails did for the holiday season. Thanks !!

Leah did a full groom with Cookie and made me feel at ease when discussing the process!  She did a wonderful job and Cookie looked and smelt lovely. I can’t recommend this groomers enough, the whole team are brilliant, thank you x

My boys come home looking very handsome as always.   Leah you always do an amazing job & he loves coming to see you.  Thank you & wishing the team a very merry Christmas xxx

They are friendly and polite definitely will use again highly recommend them.  

Leanne Jakeman

Leah Campbell

Danielle Barker

Maggie Farrance

Emily Warburton 

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