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Welcome to Land of Paws

Hi, I’m Rebecca Villanueva-Sotelo, a certified professional groomer with a passion for making every dog feel loved, safe, and pampered. Since 2016, I’ve been wanting to create a  home-like grooming experience, and in 2020, I opened Land of Paws to bring that vision to life.

At Land of Paws:
	• Dogs are family, we specialize in making them feel comfortable, loved, and happy.
	• Personalized care, each pup enjoys one-on-one attention with no overlapping appointments.
	• Play & cuddle time, we spend 10 minutes getting to know your dog before grooming begins.
	• Safety & hygiene first, all equipment is sanitized daily, and your dog’s well-being is our top priority.

Our mission is simple: to provide the best grooming experience your dog has ever had, with love, patience, and care.

Land Of Paws 

🐾 Land of Paws Grooming Policies

Humanity Over Vanity — Your Dog’s Comfort Comes First

At Land of Paws, we are committed to providing a safe, calm, and compassionate grooming experience. These policies are designed to protect your pet and our small business. We sincerely appreciate your understanding and cooperation.

⸻

✂️ Coat Condition, Matting & Additional Grooming Fees

The condition of your dog’s coat directly affects both safety and grooming results.
	•	Dogs with severe or tight matting, especially matting close to the skin, will be shaved for safety reasons
	•	Matting can cause discomfort, skin irritation, restricted movement, and hide injuries
	•	Excessive matting may result in additional fees, based on severity, time required, and equipment wear
	•	De-matting will not be performed if it causes pain, stress, or safety risks

If you prefer a fluffy or scissor-style cut, your dog must be:
	•	On a consistent grooming schedule every 3–4 weeks
	•	Brushed regularly at home between appointments

Removing weeks or months of tangles during a single appointment is not safe or realistic. Shorter coat lengths can typically go 6–8 weeks and require less maintenance.

⸻

⏰ Appointment Time & Late Arrivals

We value your time and kindly ask the same in return.
	•	A 15-minute grace period is provided for all appointments
	•	Arrivals after 15 minutes will incur a $15 late fee
	•	Arrivals 30 minutes or more late may require the appointment to be rescheduled, depending on availability and circumstances

Late arrivals impact scheduled pets after you. Repeated lateness may result in booking limitations.

⸻

🚫 No-Show Policy

A No-Show occurs when a client does not arrive for their appointment and does not contact us to cancel or reschedule.
	•	No-shows may be charged the full grooming fee
	•	This policy exists due to lost appointment time and revenue
	•	Repeated no-shows may result in refusal of future bookings

⸻

🔔 Cancellation & Rescheduling Policy

We respectfully require at least 24 hours’ notice for cancellations or reschedules.
	•	Cancellations or reschedules made with less than 24 hours’ notice may result in a $30–$45 fee per pet, depending on services booked
	•	Same-day cancellations are considered last-minute

All no-show, late cancellation, or rescheduling fees must be paid in full before future appointments can be scheduled.

⸻

🐕 Behavior, Handling & Safety

Your dog’s safety is always our highest priority.
	•	Special handling fees may apply for pets requiring extra time, patience, or assistance due to anxiety, behavior, age, or health
	•	Grooming services may be modified, paused, or stopped if a pet becomes overly stressed, aggressive, or unsafe to groom
	•	We reserve the right to refuse or discontinue services if grooming cannot be completed safely

⸻

🐶 Puppy Grooming Policy

To protect young puppies and all pets in our care:
	•	We groom puppies 14 weeks of age and older
	•	Puppies must be fully vaccinated before their first appointment
	•	Puppies younger than this have developing immune systems and are more vulnerable to illness

Once vaccinations are complete, we are happy to introduce your puppy to grooming in a gentle, positive, and low-stress environment.

⸻

🐾 Senior Dog & Medical Disclaimer

We love caring for senior dogs and pets with special needs and will always groom them with extra patience and compassion.
	•	Grooming senior pets or pets with medical conditions carries increased risk due to age, mobility limitations, skin sensitivity, or underlying health issues
	•	Grooming services may be modified or shortened to reduce stress and physical strain
	•	We may recommend comfort grooms, breaks, or partial services when appropriate
	•	Land of Paws is not responsible for pre-existing medical conditions, age-related complications, or stress-related reactions that may occur.

If your pet has medical concerns, mobility issues, seizures, heart conditions, or anxiety, please inform us before the appointment so we can best accommodate their needs.

⸻

💉 Vaccination Requirements

Updated vaccination records are required for all new clients and may be requested for returning clients when necessary to maintain a safe environment.

⸻

💳 Payment Policy

Payment is due upon pickup.

Accepted forms of payment:
	•	Cash
	•	Zelle
	•	Debit/Credit Card & Apple Pay ($3.50 processing fee applies)
	•	Online payments through Goldie (processing fees vary)

❌ Checks are not accepted.

⸻

🤍 Humanity Over Vanity

At Land of Paws, your dog’s comfort, safety, and emotional well-being will always come first.

While we love creating beautiful grooms, we will never compromise your pet’s health for appearance alone. Grooming is a partnership, and we appreciate your trust and cooperation.

Thank you for choosing Land of Paws — where every paw is treated with care 🐾💖


Rebecca

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