Please refrain from attempting to PREPAY in full! Payment in *CASH* is required at the time of service!

Our policy🩷 * Type “OK” if you understand!

Welcome to Her Luxury Palace!

Please read the entire booking policy before scheduling to ensure a smooth experience. By booking, you acknowledge and agree to all policies listed below.

📞 For questions or concerns, contact us at (337) 557-9163.

Booking & Deposit Policy
	•	A $20 non-refundable booking retainer is required to secure your appointment.
	•	Booking retainers are non-transferable if you need to reschedule.
	•	Failure to send your deposit within the required time will result in your appointment being canceled.

Studio Policies

🚫 No extra guests are allowed in the  studio.
🚫 Minors (under 17) are not eligible for lash extensions, waxing, facials, or tattoo services.
NO KIDS! 

Appointment Confirmations & Reminders

💌 Confirmation Text: Sent one week before your appointment. You must reply within 24 hours to keep your spot. Failure to respond will result in cancellation, and your appointment will be given to a client on the waitlist.

💬 Reminder Text: Sent one day before your appointment. This message will include the studio address and arrival instructions.

Late Policy

⏳ A $15 late fee applies after a 5-minute grace period.
⏳ Arrivals 15+ minutes late will require rescheduling with a new deposit.

Cancellations & No-Shows

📆 Rescheduling/Cancellations: Must be made at least 48-72 hours in advance.
⛔ Cancellations made within 24 hours of your appointment are considered a no-show and will require a no-show fee before rebooking.

🚫 No-Call/No-Shows:
	•	You will be required to pay 50-100% of the missed service before booking again.
	•	Repeat no-shows must prepay for all future appointments in full.

Booking Schedule

📅 The following month’s schedule opens on the 20th of each month.

Same-Day & Waitlist Appointments

📲 Text us to check for same-day openings, squeeze-ins, or to be added to the waitlist.

Liability Disclaimer

Her Luxury Palace is not responsible for allergic reactions or any other issues that may occur after services. By booking, you agree to these terms, and failure to read this policy does not void your responsibility.

Thank you for respecting our policies and valuing our time! We look forward to serving you.

Her Luxury Palace

By booking an appointment, you agree to pay a non-refundable $20 booking retainer . Please note that retainers are * NON TRANSFERABLE * and cannot be applied to future appointments. In the event of a rescheduling or cancellation, a new $20 retainer is required to secure a new appointment. 

By proceeding with your booking, you acknowledge and accept these terms and conditions. We reserve the right to modify these policies at any time, and continued use of our services constitutes acceptance of any changes. Thank you for choosing HerLuxuryPalace for your beauty needs. We look forward to providing you with exceptional service.

She is amazing and so beautiful! Her customer service is TOP TIER! She makes you feel so welcome and comfortable. My lashes are always slayed! Her work speaks for itself!

I Love Toni Down !! It’s Always A Good Vibe And A Very Girly Atmosphere! Her Work Is AMAZING & She’s Amazing! I’m So Glad I Booked Her ! She’s the only person who touches these brows & lashes now ! 💅🏾🫶🏽 Don’t Hesitate Just Go Ahead And Book Mg! 💕

1000/10 
So comfortable definitely a vibe my lashes and brows came out perfect 

10/10 experience she so sweet and quick! Love the outcome everytime and the room so girly and cute 😍☕️ everything tea!

Toni is so professional, nice and makes you feel very comfortable throughout the whole process. She gave me the exact look I was going for, my lashes came out beautifully. Everything is clean and organized. You can tell she truly cares about each and every one of her clients. I’ll definitely be back, she’s the best! 

l wish Toni was the first person i ever went to for lashes, every lash extension service should feel the way this one did. Toni has the sweetest & such a wholesome personality. This was the first time i ever felt comfortable getting my lashes done and not nervous or worried about unnecessary pain or tugging. I slept great because she has a super comfy chair and it even massages! The cutest shop, comfortable, clean. You can tell she loves her job. You can tell she’s licensed, big difference. 

I had such a great experience! She was super professional, welcoming, and made me feel comfortable the whole time. My lashes came out so beautiful—full, even, and exactly the style I wanted. I’ve gotten so many compliments already! On top of that, her space was clean and relaxing, which made the appointment fly by. I’ll definitely be coming back and recommending her to anyone looking for gorgeous lashes 💕

Service was 100/10. Always makes sure that I walk out looking good. Took her time on the work, her space is beautiful and I will most definitely be back again

First time getting my eyebrows wax & let me just say she takes her time to map them out so you know exactly how they’re about to look. I’m most definitely coming back to get them done again ‼️😍😍  & 
when it comes to my lashes, she gets them right every time🥰

I enjoyed my experience to the fullest it was my first time ever getting lash extensions! Toni was sweet and made sure I had a relaxing experience by always checking in on me asking if I was okay and there even was a massage chair that helped relax while I was getting my lashes done. I definitely recommend and will be back loved everything !! 🤏🏾💕

Experience always top notch!! This was my first time doing my brows 100/100!! They was perfect and they matched so well!! Lashes always eat !! BOOK BOOK BOOK!!!

My experience with Toni was amazing. She set a beautiful and calming atmosphere and she was very sweet. It was my first time getting lashes ever and she made it a very peaceful and pleasant experience. 

Experience was great! She is very welcoming and makes sure you are comfortable upon arrival! She is soft handed, and it wasn’t a moment I had an issue with the service! (No burning, no tension, no irritation) I love the look I received🥰

She was very personable and organized about her business. Very impressive. I enjoyed my appointment and my lashes turned out pretty🤩 definitely coming back!

10/10 awesome experience. Very professional, very neat, very clean. Toni made sure I was comfortable at all times

You were so nice very professional , this is the first time my eyes didn’t stay crying after my lash apt lol and I also can wear my glasses comfortably! Thank you so much 

I enjoyed my lash service. Very professional and the atmosphere is top tier. So many compliments on my lash set!

Very professional. Comfortable and very clean environment with great customer service 

My first lash appointment was everything! Toni is the sweetest and very professional. The aesthetic of her shop is so relaxing and comfortable. Not to mention she ATE my set I LOVE it. 10/10💕

I had the most perfect experience. Tori is very professional and sweet . She was on time , she explained everything for me, was extremely patient , & executed my services to the T . She even made sure to keep me comfortable the entire appointment by offering blankets and snacks ! It was my first time with her & I will deff be back ❤️

Loved my first visit! Will definitely be back. Had my eyebrows on POINT. Very sweet and social. 10/10 definitely recommend! ⭐️⭐️⭐️⭐️⭐️

My First appointment with @herluxurypalace, was so relaxing, The chair massage you while she doing your lashes, she talks to you during your whole service . she let you take a little break in between ! Also she will make sure you are comfortable, she will check up on you every 5-10 minutes!!
Before your service she ask you if you want a water or snack . 

10000/10 

Definitely Recommend. 

My first appointment & experience went really good. Toni was so nice, considerate the entire time. A very comfortable and beautiful experience. My lashes and brows are exactly how I wanted them to be. AMAZING. 💗 thank you. I’ll definitely be back. 

Love, Love my lash Tech.!!!!💞💞 ( Toni).

Everything was great definitely coming back 

My experience was great, so was the atmosphere & customer service! Toni was so nice & sweet the whole appointment & kept a conversation going! 

My experience was THE BEST we had great conversations and she’s very attentive to her clients needs. I will definitely be coming back and the atmosphere was so chill and comfortable.

Experience is always top tier, she’s so sweet,  has great conversations, & makes sure you’re comfortable for sure. Environment is always clean and I can tell sanitation is very important to her which is a plus because you can’t find too many like her. Also plays great music , she’s a girs’ girl and such a vibeeee  . I’ll never cheat on my lash tech baby 😂😝💗💗

I love coming here, she makes sure you feel comfortable & welcomed the whole time! Such a clean and warming environment, definitely will recommend Toni every time! & i love my lashes every time. She will ask questions the entire time to make sure you’re accommodated to your standards! 

Toni is literally the best! Her work is so consistent and perfect every single time! She makes sure she provides a relaxing and comfortable environment for the girlies! I will forever and always recommend her to anyone who compliments me on my lashes! She really makes the girls feel pretty again! 🫶🏼 

Love the atmosphere and my lashes with a pitch of red is to die for 💖

My experience was wonderful. She provided a very relaxing environment making sure I was comfortable. I never once experienced burning or red eyes during or after my appointment 🥰. Definitely the best!! 

This was my first time ever getting my lashes done . I was always nervous because I didn’t want to walk out with my eyes ITCHING OR BURNING ! But guess what ? NOTHING , IT WAS PERFECT . I even had a GREAT MASSAGE WHILE GETTING THEM DONE . BOOK NOW , YOU WON’T  BE DISAPPOINTED! Getting compliments left and right 🎀  

First time going do my lashes by Toni and I had a 10/10 experience! I definitely recommend!!

The experience was definitely 10/10. She is very kind and very clean. The vibe was amazing and very calming. Would definitely book again 💕

Toni was very professional and welcoming. She asked all the questions and took all precautions. Top tier experience. When you walk in you can tell that you’re going to have a good time and that’s enough said. First impressions are everything. Currently rebooking. I love her 🫶🏾🥹

Loving the Toni lash experience 🥺🩷, wouldn't wanna switch fa nun. 

I love going to her she has amazing customer service and my lashes came out sooo sooo cute!!!

Personally love the experience, so relaxing, Toni is a sweetheart! 🩷. Girl has the vibe, the aesthetic, wouldn't change lash techs for nothing ! 

My lashes are absolutely perfect and I feel so pretty! Toni is so professional and efficient; visiting the Palace is always a relaxing experience for me. 

10/10 experience overall, the shop smelled amazing, and you went above and beyond to make sure I felt comfortable, would definitely recommend!

10/10 service all around! My lashes are very lightweight and look exactly how I like them! 

Service was AMAZINGGGGG as always 💁🏾‍♀️ ! Lash Tech ate down on my set ! But just one question ? YALL LOOKING OR YALL BOOKING ??? 🩷

Customer service was more than a 5 star! I would highly recommend.

Danielle’s workplace is always clean, she will always make sure you are comfortable. Her lashes are always on point & amazing and they will last you sooo long, I love it here!! 

Today was amazing.. My technician was very pleasant as always. Thank you for always giving me the best experience every time.. 💕💕💕💕💕

Atmosphere is very peaceful.. Experience was great. Always satisfied. 

Toni B.

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