If you’re requesting an appointment for any PMU service, new or returning client, please attach a clear photo of your brows. 

PMU PHOTO

Beauty studio specialising in cosmetic brows, lash extensions, lash lifts, brow laminations and tattoo removals. 

Please ensure you’re familiar with our policy below


Alternative Aesthetics

⚡️By booking an appointment with us, you acknowledge that you have read, understood, and agreed to comply with our policies outlined above.
By adhering to these policies, we can ensure that all clients receive the best possible service while respecting the time and effort invested in each appointment.

We understand that life can be unpredictable and while penalties are in place to ensure the smooth operation of our business, we also recognise individual circumstances. Whilst we strive to be flexible, understanding and maintain professional environment, penalties will be solely enforced at the discretion of Alternative Aesthetics management.

✨Alternative Aesthetics Policy✨

Our policies are designed to encourage a smooth and pleasant experience for all clients, from booking to aftercare. We aim to create a cozy and familial atmosphere while maintaining professionalism and fairness.

‼️Please note that by virtue of booking an appointment with Alternative Aesthetics, a client enters an agreement with the business to adhere to its policies and conditions for service. Any breach of the policies will be subject to the penalties detailed in the terms, below.

✨Booking Policy
1. All appointments for services including, but not limited to: cosmetic eyebrow tattoo; lash extensions; non-permanent brow enhancements; and laser tattoo removals, must be made online using our Goldie or Linktree booking platforms.
 
2. A non-refundable booking fee is required before an appointment can be approved, and will be applied towards the total cost of the service(s) provided.*
 
3. To secure an appointment, the booking fee must be paid in full at the time of booking. Failure to pay the booking fee within the specified timeframe will result in the forfeiture of the appointment slot.*
Hold app for 48 hours without payment
 
4. The booking fee can be paid securely online through our payment system integrated with the Goldie or Linktree booking platform.
 
✨No-Show, Cancellation, and Reschedule Policy
1. We understand that unforeseen circumstances may arise and, if so, we kindly request that you provide us with at least 48 hours’ notice prior to the appointment should you need to cancel or reschedule your appointment. Clear communication is key. If you anticipate needing to cancel or reschedule, please notify us as soon as possible, so that we may accommodate your needs while minimising disruptions to our schedule.
 
2. If you fail to show up for your appointment without notification during the 48-hour window period, the booking fee will be forfeited, and you will be required to pay the no-show fee and a new booking fee for any future appointments.
 
3. First-time clients who fail to show up for their appointment will be blocked from booking through the online platform and would need to pay the no-show fee. To book any further appointments the client would need to contact Alternative Aesthetics directly to schedule their next appointment, at the discretion of management. They will also be required to pay upfront for any treatments before booking again.
 
4. If you cancel your appointment within the 48-hour window period, the booking fee will be forfeited. For PMU clients who frequently cancel or reschedule, the client will be required to pay a no-show fee and to pay upfront for future appointments to secure the booking.*
 
5. If you reschedule your appointment within the 48-hour window period, the booking fee will be forfeited, and a new booking fee will be required to secure the new appointment.
 
6. In case of an emergency or unexpected circumstances, we encourage you to communicate with us as soon as possible. We will do our best to accommodate your situation and find a suitable solution.
 
7. If a client repeatedly no-shows or cancels appointments within the 48-hour window, we reserve the right to block them from booking future appointments with us. While we aim to accommodate our clients' needs, frequent rescheduling or cancellations may impact our ability to serve other clients.*
 
✨Refund Policy:
1. We would like to emphasise that our services are non-refundable, as they involve the use of time, expertise, and products that cannot be resold once utilised. We are, however, committed to providing constructive assistance and sound solutions in case of any issues or concerns.
 
2. For lash extensions, we strive to ensure your satisfaction before you leave the studio. If you experience any issues with the lash extensions, such as excessive fall out, please notify us within 48 hours of the treatment. We offer a complimentary fill within this timeframe to rectify any problems that may have occurred.
 
3. In the event that you have any concerns about the outcome of your lash extensions, it is essential to discuss them with your lash artist before leaving the studio. This enables us to address any issues promptly and find a suitable solution together.
 
4. For permanent makeup (PMU) brows, we highly encourage open communication and vocalizing any concerns you may have with your artist before the procedure begins. Once the PMU procedure is complete, you have two options if any issues arise. You can request a same-day emergency removal or trust the healing process, allowing us to correct any problem areas during subsequent appointments.
 
5. If you have any concerns or issues after your appointment, please reach out to us as soon as possible. We are committed to finding solutions that meet your expectations and ensure your overall satisfaction.
 
6. We value your input and collaboration as our client. We believe that the exchange of energy and effective communication play a significant role in achieving your desired results. Our utmost goal is to leave you feeling positive, satisfied, and radiant.
 
✨Late Arrival and Refusal of Service Policy:
1. We have a 15-minute grace period for all appointments. If you arrive later than the allocated time without prior communication, your appointment and booking fee will be forfeited. You will be required to reschedule for a new date and time.
 
2. Timeliness is crucial to ensure that all clients receive their full appointment duration and that our schedule runs smoothly. We kindly request that you arrive on time to respect the time of both our clients and our artists.
 
3. It is essential to arrive alone for your appointment due to insurance purposes. Only the individual receiving the service is allowed to be present in the treatment area. Extra guests pose a liability risk, and their presence can disrupt the smooth operation of our studio.
 
4. We have specific safety concerns regarding children in the studio. Please refrain from bringing children to the studio as it is not baby-proof or child-friendly. The presence of children can pose potential hazards, as there are various objects that may cause harm if accidentally knocked over. We appreciate your understanding and cooperation in adhering to this policy to ensure the safety of everyone involved. Failure to comply may result in the cancellation of your appointment, and you will forfeit your booking fee.
 
5. Alternative Aesthetics reserves the right to refuse service to anyone who demonstrates inappropriate behavior before or during the scheduled appointment. This includes being rude to other clients or artists working in the studio. We strive to maintain a positive and respectful environment for everyone involved, and we expect the same level of courtesy from our clients.

(*) subject to the nature of the client relationship as a ‘Long-standing client’.
We highly value the loyalty of our ‘long-standing clients’. As a token of appreciation, our long-standing clients are afforded certain benefits and discounts at the discretion of Alternative Aesthetics management. We understand the importance of meaningful relationships, and we strive to treat our clients with the same respect and care they show us

We value open and respectful communication, and believe that most issues can be resolved cordially by discussing them with our Alternative Aesthetics team. Please reach out to us if you encounter any difficulties or have any concerns regarding your appointment.

We thank you for your understanding and appreciate your cooperation to maintain a smooth and harmonious experience for yourself and the Alternative Aesthetics artists. We remain dedicated to providing you with exceptional service and a positive experience.

Carla was incredible! I loved her care and professionalism. She guided me through the best options for my skin type and helped me decide on ombre brows. The time passed so quickly, and I walked out with a fat smile on my face - I love my new brows!

Service was as always 10/10 and the hospitality immaculate 

Carla was absolutely lovely and so accommodating even though I was 15 minutes late due to traffic. The studio is super nice and relaxing. Couldn't recommend more! 

I went  to get my lashes lifted & tinted but ended up only doing a tint as advised by Carla to let my lashes get a bit healthier first before the next lift. Really apprechiate somebody who doesn't just want to sell stuff but has the client's best interest in mind! Will definitely be back :) 

Thank Carla for the amazing experience and for talking me through the entire process. Your work  ethic is amazing and to top it all you get to listen to awesome tunes 

Just book the appointment! Carla is the best in the business & has perfected her craft. I'm so happy our paths crossed!!

Carla is the best lash tech I've ever been to, she is extremely talented and a really awesome person too.  She is very attentive and amazing at giving you the results you desire. The studio is also very welcoming and relaxing. 10/10!!!

Carla was absolutely lovely! She has such a steady hand, I hardly felt a thing throughout the appointment. She made the whole experience so comfortable and was incredibly accommodating. The outcome was perfect, exactly what I wanted! Highly recommend her.

Comfortable, confident and excited.  Carla has an energy that makes one feel welcome, looking forward to my treatment session

Carla knows lashes! She was very thorough in assessing which lash shape and style would suit my face. The studio is really calm and beautiful. Comfortable bed and I Love the aesthetic 😍 

Really happy I found her 

First time getting my brows laminated and I absolutely love them! Thanks Carla ❤️

always a vibe getting my brows done! Yap sesh, leaving with snatched brows and just all around fantastic service!

I’ve been coming to Carla for my lash lifts for years now and even when I try someone else no one can compare. She’s the best of the best! I’m always so impressed with the results and even moreso how long they last way beyond the usual time. I’ve had lash extensions done before and again - zero complaints. Carla is the GOAT! 

Really enjoyed my time there, felt welcoming and relaxed. Would definitely recommend and my eyebrows came out 10/10

Awesome studio, friendly service and strong recommend for professional services 

Thank you so much Carla 😊 Super friendly and professional, I would definitely recommend 🙌🏻 👌🏻 

Knowledgeable, friendly, attentive to personal aesthetic to shape treatments. Love. 

Carla is da bessstttt , she make lash good and sexxxyyyy and touch eyebrow🤩

Carla is a skilled technician who listens to their clients. I don't often get my brows down, so I had a lot of questions at first. They took everything to heart, and I got a great result I loved. Similarly, I just got a set of the dark brown lashes and wow, what a way to feel like *that bish* HIGHLY recommend. 

The best in the business. You will won’t be disappointed. Carla’s work is impeccable. I’ve been coming to her for years and she doesn’t disappoint. 

I love the all women vibe, the process was easy and she was amazing! 

Had such a lovely experience, came in for laser tattoo removal and was super chuffed despite the pain. 

Carla is the boob.com
Love her energy and her work

Great experience, would definitely recommend there services... 10x✨️

The service was amazing 😻 I’ve never experienced such good customer service I was well taken care of and it was worth the wait worth the well I will be coming back ❤️💐

LOVE Carla, 

she takes such good care of you! I'm going through the laser tattoo removal process and I couldn't be in better hands! she makes me laugh during the process which makes the pain feel far more manageable! 

So far, I have no scarring, minimal discomfort and only good results.

Thank you Carla, and I look forward to the end result! 

Carla she was brilliant, everyone said it's painful bt she made me so relaxed, I'm still waiting for the pain... great job Carla see you in 6 weeks...

Fast and Carla is the best she made sure I was comfortable 

I have been seeing Carla for over 7 years now and have done lashes, eyebrow PMU and a tattoo removal for an old piece- she is the absolute best in the business. Up to date with the latest techniques, super professional and deeply cares about her clients. I will always recommend Carla 100%.

I love love love going to Carla! She always delivers with these lashes!!! What I love the most is how comfortable, safe and secure I feel. Enough to fall asleep almost all the time. 

Absolutely amazing experience! Carla is incredibly skilled, and I couldn't be happier with the results. My lashes look flawless, and the entire process was so relaxing. Professional, friendly, and truly talented – I highly recommend her services!

Carla!!! I'm obsessed!!! I cannot stop looking at myself!! Haha I love my brows so much!!!! It's only taken me 5years but so damn worth it!!!! OMGOSH!! 😱🥹❤️🤗 words cannot thank you enough, seriously!!! BROW QUEEN FOR SURE!!! 👸 

There are many things I enjoy about my appointments with Carla, she always listens to me, to what I like, she advises from her professional experience and perspective, she offers a safe and welcoming space. There have been moments when I have maybe felt down and unknowingly Carla just says the right thing to change that feeling entirely. I trust her and I am so happy to support someone as strong, inspiring and as real as her. Thank you for all that you do. 

Carla's care and attention to detail is unmatched. Whatever feedback I have she implements without hesitation. She's excellent at what she does and couldn't recommend any more. She's fully booked for a reason! Booking her for the rest of my life. 

Started doing my brows with Carla in 2022, then had to move up to Joburg, and in 3 years I won't let anyone else touch my face! So glad she is hoping to branch out and come up every now and then, I get to have the best brows done by the best again!

It is such a relaxing and professional environment and love my lashes. 

Chilled, friendly,  professional and accommodating. They made allowance for all my sensitivities and I left feeling like a whole new person. You're one in a million Carla

Been with Carla for a few years now & won't let anyone else do my brows, if it's a tint or microblading I will always get compliments on  them. 

Excellent superb I always love getting my lashes done with Carla!!!

Always happy when leaving the studio 🥰 Carla is great at what she does. 

The best technician there is! Precise, perfectionist and best of all… most comfy bed! 

Carla Truly the best in the business! The most professional, efficient & cost friendly. The best conversation along with the best powernap one could ever ask for. 

Carla always makes you feel special. Arriving feeling like a naked squirrel leaving feeling like a whole woman 🥹😮‍💨 with that extra confidence booster , which we all need.  

The most comfortable and relaxing environment. I love this place. I love the space. Carla is incredible with incredible hands and patience 🙏🏻

She saved my eyebrows and my reputation😂
Carla never disappoints-and don’t forget the good banter🌺

Lovely, kind and professional. So happy I found Carla!

Carla is honestly the best! She makes you feel comfortable and always does a damn good job! She never disappoints! 
I’ve waited a really long time to have my brows done and I’ve really had them done by the best! If you looking for someone who will make you feel better in your own skin she’s your girl! 

Carla is just amazing as a human and professional. Very caring and accommodating.  I would recommend her 100% 

Absolute best in the business. Super professional, well organised, excellent outcome. 

I recently had the pleasure of visiting Carla for a brow appointment, and I couldn’t be more impressed. She did an absolutely wonderful job! Her professionalism is unmatched, and it’s clear that she truly knows her trade. From the moment I walked in, Carla made me feel comfortable and confident in her skills. My brows have never looked better, and I am thrilled with the results. Highly recommend Carla for anyone looking for top-notch brow services!

Ooo how I love Carla!! She does an amazing job! Always feel like a new human walking out of there !! … 🤍

I always have the best experiences with Carla. This was my first time doing Dermaplaning at Alt Aes and Carla always goes above and beyond. My skin feels amazing and rejuvenated. I will definitely be back. 

Such a relaxing environment. Would return anytime, have never been this happy with the outcome of my brows and lashes. Thank you !! 💖

Always the best experience! Immaculate energy in the studio and always leaving looking like a Queen 

Really loved the full attention, precision and attention to  detail.
Definitely 1 of my favorite experiences can't wait to see how my brows heal.
Nic :)

There is no one else I would  ever trust to do my lashes. Carla is beyond talented , my lashes are always on point and the experience is always amazing . To anyone looking to get something done please go ahead and book your appointment, guaranteed you will not be disappointed!!!

Love my sessions with Carla , she’s very knowledgeable in her field and I love how my lashes look and my brows . She’s the best . 

Professional service with excellent attention to detail. Very very comfy treatment bed! An altogether relaxing and happy experience. 

Super accommodating and great service as always. Thanks Carla x

Carla NEVER misses. Exceptional service and the most wonderful human being. I am always obsessed with my lashes and brows after every visit. 

Carla is truly exceptional at what she does! I recently had my brows done and, as someone who is nervous around needles, I was quite anxious. Carla put me at ease by thoroughly explaining each step of the process and ensuring I was comfortable throughout. Her gentle approach and professionalism made the experience much more pleasant than I had anticipated. I highly recommend Carla and her services to anyone looking for top-notch care and expertise.

Carla is amazing, not only is she super talented, but highly professional and makes you feel instantly at ease. She also shares honest feedback and gives great advice 

Love my new lashes. Carla is very thorough and experienced in her trade. 

Carla’s work is exceptional. My lashes & brows have never felt so loved & looked so good! 

This was an incredible experience, I had my eyebrows done by Carla. I am beyond happy with the results. I would 💯 recommend Alternative Aesthetics. From the booking, to the service, it was a breeze.

Very professional and accommodating setup

My superstar of a Lash tech! You are absolutely amazing, Carla. So gentle and caring for my sensitive eyes — I really appreciate you going the extra for me!

Carla

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