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If you Agree with Booking Terms & Conditions

Terms & Conditions
NO SHOW & CANCELLATION

We Require 48 hours notice if you cant attend.any deposits or payments left are lost if the Appointment is missed.
In some Circumstances We may charge 100% of the missed appointment.

⚠️MATTING⚠️

£20 fee may be added if the dogs coat is in an unacceptable or matted condition.
PLEASE DISCLOSE BY ADDING MATTING FEE WHEN BOOKING FROM THE MENU as we need to allocate extra time If this is not done We will add £20 on collection of your dog.

our terms & conditions are found on our facebook it is important you’re aware of these terms as they are a condition of the agreement in which we agree to groom your dog.

Need to let us know anything?
you can write it here.

The self service appointments can be cancelled or rescheduled via your account or confirmation email up to 48 hours before your appointment.
If we have taken advanced payment it is non refundable only transferable if we are given 48 hours notice.


TERMS & CONDITIONS AGREEMENT

Professional dog grooming Edinburgh

⚠️Notice -Appointment’s are being offered (only to Existing Clients)


URBAN TAILS DOG GROOMING

⚠️CANCELATION & NO SHOW POLICY

•PAYMENTS/DEPOSITS ARE NON REFUNDABLE however they are transferrable if 48hrs notice is provided.
 
•CANCEL OR MOVE YOUR APPOINTMENT UP TO 48hrs BEFORE 

•LESS THAN 48hrs NOTICE ANY DEPOSITS HELD ARE LOST 

£20 off the missed appointment is also due before any new bookings will be approved where you will also need to leave a new deposit.
In some Circumstances we may charge 100% of the appointment.

IMPORTANT CUSTOMER NOTICE

a £20 fee will be added if the dogs coat is in an uacceptable or matted condition.

if you present your dog in an unacceptable condition on the day any Payments made are subject to additional charge
If dogs are presented in a poor condition or If you think your dogs coat is matted please use the matting add on surcharge at booking stage from drop down menu.

Payments & Deposits are non-refundable in case of cancellation or no-show. However, if you reschedule your appointment 48 hours in advance using the link provided, your payment or deposit will be automatically transferred to your rescheduled booking.
Notice periods of less than 48hours full payment is taken.
Your deposit includes a small platform “booking fee”
If you choose to avoid this you can pay the remainder in cash or card with no fees when your service is complete.

These terms are made available to view at booking stage 

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