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From Scruffy To Fluffy

Clients can cancel or reschedule appointments up to 24 hours before start time. Deposits are non-refundable in case of cancellation or no-show. However, if you reschedule your appointment using the link provided, your deposit will be automatically transferred to your future booking.

By booking you agree to these terms.  I confirm that my pet is fit, healthy & fully vaccinated. I agree that the groomer will not be held liable or responsible for irritation abrasion, patchiness or hair loss due to any pre-existing skin condition, or as a result of the process of grooming, de-matting, thinning, stripping, shaving or any other mishap caused by my non- disclosure of my pet’s medical condition or behaviour. If my pet attempts to bite grooming staff, a muzzle may be used or at the discretion of the groomer and treatment may stop & I will pay for all work done to that point. If I fail to collect my pet at the agreed time I will pay all extra costs due. If my pet harbours any parasites clear them at my expense. If my pet’s health causes concern, obtain veterinary treatment at my expense. I have read and accept From Scruffy to Fluffys dematting policy. I understand & consent to all the conditions above.

By completing the booking form you agree to From Scruffy To Fluffy keeping a record of the information provided, this information will not be shared with any 3rd parties. You also agree to From Scruffy To Fluffy taking and sharing photos of your pet on their social media profiles. If you do not wish for From Scruffy To Fluffy using photos of your pet then please message 

It was Bailey's first time at Helen's, he's a rescue dog , so no history to go by. I stayed through out and Helen was so gentle and took  things very slowly. , making sure Bailey was comfortable at all times. 
Will certainly go back. Just need  Bailey to get used to noises like a hair dryer

Helen was very patient with our little dog and give her a hair cut to tidy her up. Thankyou very much will definitely book in again before Christmas 

As always great service.. my dog is very happy with Helen . Highly recommend 

Helen does such a fantastic job on my two springer spaniels. They are both nervous dogs and she is very patient with them. They always come home not only looking smart but smell amazing…….. until the next walk! 

Absolutely fantastic! I took my nervous old spaniel who was far too fluffy and it only took an hour for him to be back with me trimmed exactly down to how I wanted it! Very friendly service, affordable and great with nervous dogs!

The best we moved away and still bring the boys the 100 mile round trip down and back as she been doing them from puppy's now 11 years old they love Helen 

Helen has done a wonderful job giving our spaniel Daisy an amazing trim. She looks so much younger after her cut. Definitely recommend to anyone who’s looking for a dog groomer
Will be rebooking Daisy again for her next trim. 
Thank you so much 

Helen is lovely. She is only too happy to share advice on your pooch's health and wellbeing.
Thank you Helen!

Helen is really brilliant with our nervous spaniel- her kindness and skill make it a much happier experience! 

I recently took my 4 month old pup for her first groom . I was quite anxious because i diddnt know how my pup would react . But helen was apsolutly brilliant with her she made the experiance very pleasant for my pup and she felt at ease with her which is very important . And she looks apsolutly georgous . And as an extra bonus she loved her pick n mix treat pot to take home with her . 

First time and can’t fault .  Friendly and experienced groomer 

Highly recommend Helen for any anxious dogs, my dog hates grooming!  But Helen truly cares about the dog and is all about making it a calming and good experience for the dog.  

Really happy with the trim and nails.
Magrat is really happy too.
Thank you.

A brilliant experience for our rehomed 10 year old Cairn terrier cross Bertie. Helen was welcoming & gentle, taking the time to check what we wanted whilst putting Bertie at ease. It was a great comfort to stay with Bertie during the groom, which he settled into. It’s very reassuring to find such a gentle person as Helen who cares deeply that the dog being groomed isn’t stressed or anxious. If Bertie became worried then Helen stopped & moved on to doing another part of his body. Thank you. 

She really cares about dogs and gives you great advice

My springer spaniel Poppy is a Nervous dog, as a rescue dog we have unfortunately had some bad luck with groomers and I was given the phone number of Scruffy to Fluffy and I cannot recommend them enough... Poppy was after about 10 minutes relaxed and had a beautiful cut and wash and we were very happy indeed..and the treats on offer were lovely...Thank-you so much for taking your time with Poppy....❤️

Very pleasant and friendly. Was encouraged to stay for the whole time  which meant less stress for my dog. Great price very happy with all aspects of the service

Lovely to see my spaniel looking tidy and trim after his haircut. Great that he wasn’t stressed and Helen was great with him. 

We have inherited my mum’s dogs and she is old has such long hair it’s unmanageable- now she has lovely short hair and will be able to enjoy the summer warmth without overheating!
Thank you so much ☺️ 

Took my 17 year old for a trim and nails. Thought Helen was brilliant. Izzy doesn’t see or hear very well now so was a bit anxious. She was treated so very well just what an older lady needs.. of course she loves the treats. 
Thank you 

Was very patient with my floofy baby and was happy for me to stay with him - thank you

Wonderful, Helen has so much patience and kindness to my babies and me. I have been blessed with her. The advice she gives is incredibly accurate and has helped my reactive dog become a big trusting softy. The dogs love her treats for sale too. 

As always a fantastic job on our two Sprockers!
Thanks Helen

My tiny nervous dog was well loved and taken care of by Helen.  She was so gentle with her and it gave me great confidence. Plus her groom was perfect, my tiny dog now looks fabulous ❤️❤️❤️

Took Rusty for his first dog grooming today. Was so impressed with Helen’s patience with him as he just wanted to explore. But with Helen’s encouragement we have a very clean and beautifully scented dog. Very happy with the whole experience. Will definitely be returning.

The groomers that our dog normally goes  to let us down - and not for the first time - but Scruffy to Fluffy very kindly was able to give us an appointment before Christmas.   Our Cockapoo, Scamp, came out looking very smart with a lovely Christmas bandana.  The cut was just what we wanted.  Thank you so much.

Helen was amazing with our dog Miska I can’t thank her enough and we are returning for part 2 

Excellent service. Blue was extremely nervous but Helen was great with him . Would highly recommend her . Thank you 

Amazing 
Max and buddy both love coming to u 
And always come away looking amazing 

Absolutely delighted with the care and attention given to Quinn today thank you so much he certainly when from scruffy to fluffy xx

I love Helen because she loves my dog. Helen is caring  and skilled and I wouldn’t go anywhere else for my (King) Arthur 

Took my labradoodle to helen for the fist time this week and she done a first rate job with him, very patient and went above and beyond, will definitely be coming back, excellent work

Helen is always amazing with my two doggos and have been coming to her for years. Would definitely recommend.

Lovely lady focused on Rockets well being. He got stressed for his first clip so she offered to split the visit over 2 to 3 shorter sessions kindly which we are doing. Thanks Helen. See you next week. 

Helen lovely and caring as always.  Very patient with my old boy

Fantastic experience and Luna didn’t want to leave she loved it! Great tips and you can tell the dogs are loved from the moment they go in! X

Super dog groom service, Helen is kind and lovely with her canine and human clients, I love how clean and tidy Kizzy looks after a visit.

You are a star Helen!  ✨❤️✨❤️

As usual Helen did a very good groom on Toby this afternoon and is  always very welcoming and friendly  and Tony always looks great when we fetch him  and likes to go  to see Helen  so thank you Helen 

Brilliant as usual both my pooches look great see you next time 

Helen was really good with my highly strung dog. She wouldn't do any more than he could tolerate. She inspected his teeth and gave me advice on how to care for them.

Helen is amazing. We have used this service multiple times and every time she amazes me. She understands the dogs, is a lovely person and also does a lovely job.

Grooming session was excellent. Molly looks perfect after her pampering. Will be back the next time she needs attention. 

This was our first time, it went very smoothly, both Skye and Isla  are looking very good…… we will be back

First time experience with doggie dental. Helen was welcoming and informative, she was very gentle and caused Freya no distress. Have booked a follow up clean as I believe its really important to look after her teeth and Helen is the lady to help me.

Helen has cut my hair , it’s great !! Thankyou so much as I’m very cool now.
You do a wonderful job, and it’s really good to see you.
My humans say thank you to you .
Best wishes 
Teddy 


Fantastic and a lovely job on jock thank you very much appreciate it

Always a wonderful experience with Helen she is amazing with my very difficult sprocker who is just a big baby. Kind, patient and very friendly overall fantastic would highly recommend.

Great trim for our long-haired daschund executed with knowledge & care. I also learnt much about canine behaviour during the process. Highly recommended. 

Thanks Helen for taking such care introducing Woody to his first grooming experience - he will be back to see you soon!

Helen was very good with my spaniel this morning. She was very patient and i am very pleased. Thank you.

Was so gentle with honey and succeeded with everything that I wanted out of the groom honey felt so happy to go with her she is so good one of the best groomers I've came across will definitely be coming back 💖 

Helen was a super star gutted Minnie in on very short notice and did a wonderful job.  ❤️❤️

I have 2 white springers who get very dirty!! My 2 always come back from Helen looking smart and smelling gorgeous………. Until their next walk! 

Helen is a top class groomer, reflecting her training with her patient and understanding while grooming our anxious old boy. Helen paid great attention to making it as stress less as possible, thank you from Merlin and his family.

Helen is so calm and patient when grooming Lola, she prioritises the well-being of the dog and Lola loves her visits. I wouldn’t go anywhere else. 

I've taken my 7mo cocker spaniel for her first haircut and Helen was amazing with her. She let my pup settle in before going ahead with the groom, she even explained to me all the signs of stress to look out for in a dog and try to help them feel more relaxed.

RE the groom, Helen was professional and she has done exactly what I have asked her to do. Pup looks very smart and hopefully won't get too warm now in the hot weather.

Thank you very much, I highly recommend Helen 😊

Does a brilliant groom, Shadow  (dog) is happy and relaxed throughout and looks great. Thankyou. 

Great service and a great haircut for Chase. 

Helped our dog to overcome her initial nervousness and she soon became comfortable with her experience. It was good to be given the option to stay during the grooming. Helen did a very good job on her.

I have going to Scuffy to Fluffy, for the last 3 years. Helen is always very kind to me, and also my dog Kati.  She is very knowledgeable  about dogs,  she understands their behaviour,  and is so very patient. I would not go anywhere else. Helen is brilliant, with Kati. 

Thank you very much  Helen for  grooming our Roxy. She's a nervous dog but you handled her perfectly.  Looking just like a puppy once again. 
Look forward to having her groomed again with you in a couple of months time.

Great job! First time for 5 month old puppy. Very patient and knowledgeable. Will definitely return.

Helen lets you stay with the dogs throughout the appointment, if you wish. She respectfully listens to the dogs as well as myself , uses 'natural' perfume free shampoo and detangling spray, no accidental cuts or clipper burns as we have unfortunately experienced elsewhere and generally does a great job!

I am amazed at Helen's skill and patience with my very timid rescue dog.   Helen has been gently building his confidence over the last year.  Initially he was very snappy,  suspicious and nervous of the whole experience.  Today he has come home looking great, having been fully bathed and groomed and is very excited and pleased with himself!  I fully recommend From Scruffy to Fluffy.  Thank you Helen ✨

I’m a rescue sprocker who gets anxious very easily. I was in dire need of a hair cut. It was my first visit to Scruffy to Fluffy. Helen was very kind and patient and made sure I had a break if it felt a little much. I now look really handsome and younger! I would definitely recommend. 

Always a great place to take our golden retriever.  Helen is great  and our dog loves going there.

We visited Helen today for a full groom and teeth clean.
I cannot recommend her highly enough. Helen practices consent based grooming so does not stress your animal out, but instead works with them building their confidence slowly groom after groom. When we first started with Helen our little girl was so nervous. Helen has worked so hard WITH her building trust and now she is so happy to have a full groom. 

Max loves going to see Helen and getting his haircut and a bath! We’ve been going to Helen for years, she’s brilliant with max and I wouldn’t go anywhere else!

Helen is always mindful of my dog, Bessie’s slight anxiety. She’s been going since she was a puppy and is always happy to see Helen. Love her look after the groom too. Would recommend for sure. 

Ruby is always treated with kindness as she is quite anxious about going to visit a groomer. Helen is amazing with her and great at communicating with Ruby. 

Thank you 🥰 Always Happy with Buddy’s hair cut & so is he 🐾 

Was amazing! So so caring about the animals and did such a great job! Will deffo recommend and will be using this service again.

Helen is alway friendly and does my dog so well.

Wonderful with our dog Dylan,he went in all shaggy and came out looking gorgeous!!!!

As usual, my experience with you was excellent thanks for your advice and excellent job. Kind regards, Neil and marmite

As always our Furry boy came back looking very smart and smelling gorgeous .... for 15 minutes! Boys love seeing Helen and having a good pamper with lots of cuddles.

From scruffy to fluffy is really good at her job and my dog comes out looking fantastic every time. Been going there for years. 
10/10 every time. 

Our dog Rosie always comes out with a beautiful cut looking clean and smart. Despite being groomed not being her favourite activity we know she is in safe hands with Helen.

Friendly  kind  and  very understanding  , towards  my dog and myself .  Excellent  grooming  . Thanks  

Helen as always is fantastic, highy recommend 

Excellent service, Helen is a lovely person, very caring, patient and kind.   

Amazing groomers Minnie always looks great :)
Would thoroughly recommend 

Absolutely fantastic service   nothing was too much trouble Helen took her time and went at scamps pace and for his first time wasn’t stressful. Would highly recommend 100%.  

My little dog Alfie loves getting groomed by Helen. Very professional, kind and caring. 

Helen is so kind and gentle with Bonnie who doesn't like being groomed. 

Helen was absolutely lovely. Whilst Lizzie was not keen to start with Helen put her at ease and I loved the fact I could stay and watch her interact with Lizzie. Lizzie is a rescue and this was her first grooming experience and by the end of the session she was more relaxed, I believe the delicious treats helped! Thank you very much and highly recommend!

Our Sprocker Spaniel always comes away looking well groomed. Helen takes the care to make sure he is at ease whilst being groomed and gives a very professional job

When bubbles comes in for a cut. Helen is always attentive and patient. I love the way she cuts her and the attention to detail. Helen really understands dogs and it’s nice to see bubbles building that trust with Helen. 

My dog percy has been coming to helen for 3 years now, he is anxious with being groomed but helen has been amazing with him, and now he actually doesnt mind it at all, shes worked her magic with him. She always goes above and beyond tk always do whats best for the dog:) 

My dog doesn’t take to grooming naturally, so I’m grateful for the calm perseverance every time we show up, as he always looks smarter when he left than when he arrived!

Helen is an excellent groomer.  She manages our anxious cockapoo wonderfully and gives him a really good groom. Strongly recommended 

Helen Osborne

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