Nails by Peter

**Deposit Policy:** 1. **Non-Refundable Deposit:** - Our non-refundable deposit policy is designed to secure appointments and compensate for the reserved time slot. It is a percentage of the total service cost and is communicated clearly during the booking process. - This deposit is non-negotiable and non-transferable, ensuring fairness to our clients and our salon. 2. **Appointment Confirmation:** - Clients will receive a confirmation email or message upon successfully processing the non-refundable deposit. - This confirmation serves as a reminder of the appointment details, including the date, time, and the services booked. 3. **Deposit Forfeiture:** - The non-refundable deposit will be forfeited in cases of cancellation or no-show, as it compensates for the time set aside for the appointment. - Exceptions may be considered for documented emergencies, and clients are encouraged to reach out to discuss their situation. **Payment Processing:** 1. **Accepted Payment Methods:** - Our salon accepts various payment methods, providing flexibility to our clients. This includes cash, major credit/debit cards, and digital payment options for their convenience. - Clients accepts to pay Goldie processing fee of 3.5 + $0.30 when using various payment methods. This includes digital payments and major credit/debit cards. - The diversity in payment methods aims to accommodate the preferences of our valued clientele. 2. **Credit Card Authorization:** - To secure appointments, clients may be required to provide credit card information, which will only be charged under specific circumstances. - This added security measure helps us manage late cancellations, no-shows, and outstanding payments, ensuring a smooth and reliable service for all clients. 3. **Payment Disputes:** - We value transparency and open communication. Clients with payment concerns or disputes are encouraged to contact us within 7 days of their appointment. - Our salon commits to promptly investigate and resolving payment disputes, maintaining our commitment to fair and ethical business practices. 4. **Late Payment Fee:** - Clients are reminded of the agreed-upon payment timeframe. Late payments may be subject to a reasonable late payment fee, communicated in advance. - This fee is in place to encourage timely payments and maintain the efficiency of our appointment scheduling system. 5. **Service Modification:** - Clients requesting modifications to scheduled services on the day of their appointment will be informed of any additional charges before any adjustments are made. - This transparent approach ensures that clients are aware of any associated costs, maintaining a positive and honest relationship with our valued clientele. By scheduling an appointment with our nail salon, clients demonstrate their understanding and acceptance of these policies, fostering a cooperative and respectful relationship between the salon and its clients. These policies are crucial to maintaining the quality of service and the seamless operation of our salon.