[email protected]

These policies apply to appointments with Joanna at Lashes by Jo for lash, brow, and PMU services. Bookings are subject to approval and are not confirmed until accepted by Joanna. Clients may cancel or reschedule up to 48 hours before the appointment. A reasonable grace period may be offered where possible, but late arrivals may result in a shortened appointment or rescheduling at the business’s discretion. Payment is due at the time of service and accepted payment methods may vary. Clients must provide and disclose relevant allergies, sensitivities, or medical conditions prior to their appointment. Clients should arrive alone unless prior arrangements have been made with the business. No refunds are issued once a service has been completed. The business’s liability is limited to the value of the service provided to the extent permitted by applicable law, and specific outcomes cannot be guaranteed. Personal and booking information is collected solely to provide the service and is not shared with third parties except as required to process payments or by law. Looking forward to seeing you.