Lash and Brow Heaven

PLEASE READ ALL POLICY INFORMATION PRIOR TO BOOKING We do not accept walk-ins. All appointments must be booked online at least 48 hours in advance. Any cancellations or changes to your appointment must be made at least 48 hours before your scheduled appointment time to avoid penalty. All deposits are non-refundable. No exceptions. Even in cases of pregnancy or bouts of sickness. It is your responsibility to read all of the policies prior to booking an appointment to ensure that you are a candidate and that this is something you can commit to. If you need to reschedule an appointment, you will be allowed a ONE-TIME deposit transfer courtesy to a new date and time. If you need to reschedule a second time, a new deposit will be required to re-book. A $75 rescheduling fee will be charged if less than 48 hours', and more than 24 hours', notice is given for permanent makeup appointments. A $50 rescheduling fee will be charged for all non-permanent makeup services after the 48 hour mark. Unless an emergency occurs, any "No Call, No Shows" will not be serviced in the future and will be charged 100% of the scheduled appointment. If you have to cancel or reschedule within 24 HOURS (for example, 23.5 hours before) of your appointment time, you will be charged 100% of the remaining balance of your appointment cost as we are unable to fill time slots with such short notice. All deposits are always non-refundable. No exceptions. Deposits are required for all appointments and are non-refundable in case of cancellation or no-show, but are deducted from the service cost. Please arrive on time. If you are more than 15 minutes late for your appointment, it will be cancelled. Please arrive no earlier than 10 minutes to your scheduled appointment. If you fail to send photos of brows with and without makeup atleast 24 hours prior to your powder brow appointment, your appointment will be cancelled. Clients must be 18 years of age for permanent makeup or 16 years with guardian consent for other services excluding permanent makeup. You may be required to show your ID for permanent makeup procedures. All clients must sign a waiver form prior to service. PERMANENT MAKEUP POLICIES PMU (Permanent Makeup) results vary from person to person. NO GUARANTEE of results can be made, and clients may still want to use makeup to enhance their new cosmetic tattoo after healing. Most cosmetic tattoos require a layering process, and while some retain pigment from their initial session better than others, a minimum of two sessions are required in order to obtain optimal results. If you are new to Lash and Brow Heaven, you do not qualify for touch-up pricing on previous PMU. Touch-up pricing is only reserved for existing clients, and all new clients must pay new client pricing. No retinol products should be used within 6 weeks prior to scheduling as it may affect results. Botox should not be used until brows are fully healed for a minimum of six weeks prior to your appointment as it may affect results. If done prior to your appointment, you should be at least 6 weeks before your appointment. LASH POLICIES Please arrive with clean eyes that are free of all eye makeup. Lashes will be cleaned prior to application, but any excess makeup removal will require extra removal time and may cut into your lashing time. No botox in your forehead within the 7 days leading up to your lash appointment. Your artist puts light pressure on the area while applying the lashes, and this can lead to possible migration of your botox. Any fill appointments booked outside of 5 weeks of your last appointment will be considered a full new set. In order to guarantee the quality and look of our lashes it is important for you to fill appropriately within this time period. Refills are considered 40-50% of your lash extensions remaining, anything less is considered a full set and will be priced as such.