The Pawfect Trim

Bookings are subject to approval and are not confirmed until accepted by The Pawfect Trim. Confirmation of all appointments must be made with me via phone or messenger before an appointment is classified as booked to avoid disappointment if a particular time and date isn’t available due to other working commitments. We require a card on file at the time of booking, and a cancellation fee of 100% of the appointment value may be charged for a late cancellation or no-show. Clients may cancel or reschedule up to 48 hours before the appointment; cancellations made after this window are subject to the applicable deposit or fee policy. Any cancellation or late fee must be paid in full before future bookings will be accepted, and no-shows or last-minute cancellations are required to pay for the missed appointment in full before further appointments are taken; deposits may be required for future bookings. A reasonable grace period may be offered where possible, but late arrivals may result in a shortened appointment or rescheduling at the business’s discretion. Payment is due at the time of service and accepted payment methods may vary; a 20% tax will be applied to every purchase and service charges may also apply. Clients must provide and disclose relevant allergies, sensitivities, or medical conditions prior to their appointment. For welfare and safety, matted pets will be clipped short after a 15-minute de-matting/brushing attempt with additional fees applied if more work is required; unneutered females in season, pregnant dogs, or those currently weaning puppies will not be accepted, and dogs that display aggressive or excessively stressed behaviour may require a muzzle or may be sent home during the groom for their well‑being. Clients should arrive alone unless prior arrangements have been made with the business. No refunds are issued once a service has been completed. The business’s liability is limited to the value of the service provided to the extent permitted by applicable law, and specific outcomes cannot be guaranteed. Personal and booking information is collected solely to provide the service and is not shared with third parties except as required to process payments or by law. Looking forward to seeing you.