Kiki Cleaners

✨ Kiki Cleaners LLC – Service Terms & Conditions Booking a service or submitting a deposit confirms agreement to the following: ⸻ 💳 Booking & Payment • A 50% non-refundable deposit is required to secure all appointments • Deposits apply toward the final service total • Remaining balance is due immediately upon service completion ⸻ 🚫 Cancellations, Rescheduling & Access • Deposits are non-refundable once booked • 48+ hours notice is required to reschedule • Late cancellations, reschedules, no-shows, or failure to provide access will result in deposit forfeiture • Access must be ready at time of arrival (keys, codes, instructions) • A 15-minute grace period is provided before the appointment may be forfeited ⸻ 🧼 Scope of Work • Cleaning includes visible and accessible areas only • Furniture and appliances are not moved • Cleaning inside cabinets, drawers, under furniture, or in obstructed areas is not included unless added • Areas must be cleared and accessible prior to service • Only services selected at booking are included • Wall cleaning is not included ⸻ 💲 Pricing & Condition Adjustments • All pricing is starting rate • Final pricing is based on size, condition, buildup, pet hair, odors, and time required If additional work is needed: • Approval will be requested before continuing • If no response is received, service will continue within booked scope or be completed as-is ⸻ ⏱️ Service Completion & Satisfaction • Services are billed based on scope, not time • A 3-hour correction window applies for concerns within scope • After this window, the service is considered completed • This policy does not apply to inspections, landlords, housing offices, or third parties • Refunds are not provided once service has been completed ⸻ 🚪 Access & Work Conditions • The home must be accessible and safe at the scheduled time • Unsafe or unworkable conditions may result in cancellation or early termination • A $50 service fee may apply in these cases without refund ⸻ 🏠 Move-In / Move-Out Cleaning • Homes must be empty of trash, food waste, and excessive debris • Personal items should be minimal to allow proper cleaning • Cleaning cannot be completed while movers, pack-outs, or repairs are in progress • If conditions prevent service, the appointment may be forfeited • Passing final inspection is not guaranteed ⸻ 🧽 Carpet, Upholstery & Specialty Cleaning • Cleaning is limited to visible and accessible surfaces only • Deep stains, odors, wear, or damage may not be fully removable • Results vary based on condition and material • Cleaning improves appearance but does not restore worn materials ⸻ 🪖 CIF / TA50 Cleaning • Cleaning includes removal of visible dirt, dust, and buildup only • Items are not altered, painted, or repaired • Rust, permanent staining, or damage may not be fully removable • Final acceptance is determined by CIF standards and is not guaranteed ⸻ 🧺 Home Preparation • Light preparation is recommended prior to service • Heavily cluttered or obstructed areas may be skipped without price reduction • Pets must be secured • Fragile or valuable items should be put away ⸻ 🪑 Furniture & Access • Furniture and appliances are not moved • Cleaning is limited to accessible areas only ⸻ 🚗 Service Area • Pricing reflects homes within the standard service area • Locations outside this area may require a higher minimum service total ⸻ ⚠️ Additional Notes • Fragile, delicate, or older surfaces may show wear after cleaning due to prior condition • Popcorn ceilings and similar textures are not serviced ⸻ 📸 Photos & Marketing • Photos are taken for documentation and marketing purposes • Faces and sensitive information will not be shown • You may request to opt out prior to your service ⸻ 🌧️ Weather Policy • Unsafe weather or travel conditions may require rescheduling • Deposits will transfer to the rescheduled appointment ⸻ ✔️ Agreement Booking a service confirms agreement to all terms and selected service details