Hair Off the Dog - Dog Grooming

T&C’s REMINDERS: I will send out TWO reminders, these being 3 days prior to your appointment and again the day before. You will need to confirm your appointment via the attached link in the text, no confirmation may mean your appointment could be cancelled. PAYMENT: Payment is due on the day of your appointment. I do not have EFTPOS. Payment can be made by either cash, bank deposit or invoice. Late payments will incur an added fee, and multiple late payments will require prepayment to book again. APPOINTMENT TIMES: Please arrive no more than 5 mins before your appointment time and arrive within 30 mins of the txt to collect your dog. Anything outside of these timeframes is classed as daycare and as I do not offer daycare due to space, it will incur a significant fee to discourage it from happening. If you are running late for your appointment, please make contact immediately. If it gets too late, I will no longer have the time to still do the groom with your dog, yet the full price will still be due. TOILET YOUR DOG: Please toilet your dog outside in the designated area by the tree before coming inside, even if your dog has just toileted at home! Poo bags and bin are for your use. CANCELATIONS & NO-SHOWS: I require MORE than 48 hours notice of any cancellation or rescheduling. Less than 48 hours’ notice will incur a late cancellation fee of 50% of the appointment price that was booked for Less than 24 hours notice, or not turning up for your appointment at all, will require the entire missed groom price to be paid. Frequent offenders may be required to pre-pay their grooms TRAINING / INCOMPLETE GROOM: If your dog is struggling with the grooming process for any reason, I will not force a dog in to freaking out just to complete a groom so this may mean the actual groom is unable to be completed, this is for the safety of the dog and myself. The full appointment price will still be due. PHOTOS & VIDEOS: I may take photos and videos of your dog/s and I reserve the right to use these for promotional and marketing purposes on my website, social media, or other advertising material. If you have concerns about the use of this media, please contact me in writing. IN AN EMERGENCY : In case of a medical emergency, you give full authorisation for me to seek medical care for your dog at your expense. We will endeavour to use your own Veterinarian, but in cases of urgency, we will use the practice we usually deal with. Any questions, please contact me. Sarah-Jayne Hair Off The Dog-Dog Grooming 027 555 6677