Elite Beauty Aesthetics

1. Booking Deposit • A non-refundable booking deposit of $50 or $100 stated upon booking is required to secure all cosmetic tattoo or facial appointments. • The deposit is deducted from your total treatment cost on the day of your appointment. • Deposits are required because a long, specialised appointment time is reserved exclusively for you. ⸻ 2. Cancellations & Rescheduling 2.1 Notice Period • A minimum of 48 hours’ notice is required to cancel or reschedule your cosmetic tattoo appointment. • Changes made within 48 hours are considered a late cancellation. 2.2 Late Cancellations / No-Shows • If you cancel late or do not attend your appointment, your deposit will be forfeited as a cancellation fee. • This is to cover the loss of an appointment slot that cannot be rebooked at short notice. 2.3 Rescheduling with Sufficient Notice • If you provide more than 48 hours’ notice, your deposit will be transferred to your new appointment date. • Only one complimentary reschedule is allowed. Further changes may require a new deposit. ⸻ 3. Refund Policy Under Australian Consumer Law, deposits may only be kept when the cancellation causes a genuine loss. Therefore: • Deposits are non-refundable for change-of-mind, late cancellations, or no-shows. • Deposits are refundable if the business cancels the appointment, or if the service cannot be performed for reasons outside the client’s control (e.g., practitioner illness, studio closure).