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“A satisfied client is the best marketer. Their word-of-mouth and online reviews are invaluable assets”. Delivering a memorable, exceptional experience grows loyalty, creates positive reviews, and increases our reputation in the wellness industry.

We are a certified wellness Med Spa focused on providing relaxing, therapeutic customer-centered experiences, and results. Your satisfaction is our priority. 

Our mission is to transform your skin, improve your inward and outward appearance, improve physical, mental and emotional wellbeing and to boost your confidence. At Goldiva Aesthetic Spa, it is an experience.

Goldiva Aesthetic Spa 

APPOINTMENT BOOKING POLICIES

Thank you for choosing Goldiva Aesthetic Spa. Our goal is to provide you with a seamless, relaxing, and premium experience. Kindly read through our policies carefully before proceeding with your booking.


BOOKINGS AND DEPOSIT
	•	A N20,000 deposit is required for general services.
	•	70% of the total cost is required for customized services.
	•	No time slot will be reserved without a deposit.
	•	If you are unsure of your availability, please indicate “Open Appointment” in the notes section or inform our representative during booking.

HOLDING PERIOD
	•	Reservations are valid for 3 months.
	•	If unclaimed within this period and a refund is requested, 70% of the deposit will be charged for general services.
	•	Any service rebooked after this period will be charged at the current rate.
	•	Services unclaimed after 365 days are non-refundable.

OUT-SERVICE APPOINTMENTS
	•	For services outside our facility, 100% payment is required before booking is processed.



BOOKING CHANGES, TRANSFERS AND SWAP
	•	Transfers must be communicated at least 6 hours before the appointment to avoid charges.
	•	General services may be swapped for services of equal value at no extra cost.
	•	Customized services are not transferable or swappable, as they are prepared specifically for you.



ARRIVAL TIME
	•	Please arrive 15 minutes early to get settled.
	•	All appointments are scheduled in time slots, and late arrivals may affect subsequent bookings.


LATENESS POLICY
      • When you book an appointment, that time slot is reserved exclusively for you.
	•	First 10 minutes of lateness: No charge
	•	11–29 minutes: N3,000
	•	30–45 minutes: N5,000

MISSED APPOINTMENT GUIDELINES 
	•	15 minutes late for a 30-minute session
	•	30 minutes late for sessions under 60 minutes
	•	1 hour late for all services

These will be considered missed appointments, and rescheduling charges will apply.

PLEASE NOTE: 
   • Our services are highly time-sensitive, and punctuality helps us serve all clients efficiently.


RESCHEDULING AND MISSED APPOINTMENTS 
	•	Kindly reschedule at least 6 hours before your appointment time.
	•	Rescheduling less than 6 hours before: N2,000
	•	Rescheduling a missed appointment: N9,000


CANCELLATION AND NO SHOWS
	•	Cancellation of general services before appointment time attracts a N5,000 fee.

In the following situations:
	Cancellation during service time:

	•	General services: 50% (N10,000) of deposit charged
	•	Customized services: 70% of deposit charged

	No notice / no response:
	•	General services: 70% (N14,000) of deposit charged
	•	Customized services: 100% of deposit charged

You may choose to reschedule to preserve your deposit.


REFUND POLICY

     • Refunds are issued only in the following cases:
	•	Duplicate payment
	•	Excess payment
	•	Spa-related fault
	•	As outlined under the cancellation policy

NO REFUNDS WILL BE ISSUED IN THESE CASES:
	•	Misleading or withheld information
	•	N5,000 charge for general services (72 hours before appointment)
	•	No refund for customized services (except hospitalization or death, properly communicated)
	•	Harassment of staff
	•	After 3 reschedules
	•	Refusal of recommended consultation (treated as misinformation)


CHILDREN AND PETS
	•	Parents/guardians are responsible for supervising children.
	•	Any damage to property will be charged accordingly.
	•	Pets are not allowed within the facility.


PAYMENT DETAILS

If you have read and agreed to our policies, kindly proceed with payment:
	•	Zenith Bank: 1017130795
	•	PalmPay: 8902487087
	•	Globus Bank: 1000321627
Account Name: Goldiva Aesthetic Spa

📌 Please use your booking name as the narration.

Kindly keep your receipt and send proof of payment via WhatsApp:
	•	0809 916 9332
	•	0913 885 1800

The best massages everytime... I recommend always👏😊

Service was nice and friendly.  I'll definitely be booking my next section with them. 

It was a soothing experience for me and I’ll definitely come back again.

Goldiva Aesthetic

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