Dog Information

Our salon is based on a peaceful farm with a charming on-site bistro, offering a truly calm and relaxed grooming experience.  I specialise in 1–1 grooming sessions, ideal for nervous or anxious dogs who need extra time, patience, and understanding. There are no busy salon environments, no cages, and no overlapping appointments — just a tranquil, countryside setting where your dog can feel safe and secure.  With open space, fresh air, and a slower pace of care, I focus on building trust and providing gentle, stress-free grooming tailored to each individual dog.  While your dog is being pampered, you can even enjoy a coffee or lunch at J's bistro — turning grooming day into a peaceful experience for you too.

Levels Dog Care Groomers

By booking an appointment with Levels Dog Groomers you agree to the following terms and conditions.
Health and Well-being:
General Health - Owners must ensure their dog is fit, healthy and suitable for grooming. Grooming may expose underlying health conditions. Levels Dog Groomers will not be held responsible for any pre-existing conditions that may become apparent during or after grooming.
Pregnant, new mum or in season Dogs- For the safety and well-being of your dog, I am unable to groom dogs that are pregnant, still feeding pups or dogs that are in season. Please inform me prior to your appointment if your dog falls in these categories.
Ear Infections & Other Conditions- Dogs with active ear infections, open wounds, contagious skin conditions, or other health concerns will not be groomed until the condition is treated and cleared by a vet. ( On-going conditions cleared by a vet to be groomed will be allowed).
Vet Care & Liability- While every care is taken during grooming, dogs can occasionally experience unexpected issues (e.g. stress related reactions, pre-existing conditions, skin sensitivity, or accidental injury).
If, in my professional judgement, your dog requires urgent vet attention while in my care, I will make every reasonable effort to contact you immediately. If you cannot be reached, I reserve the right to seek vet attention on your behalf.
Pre-existing conditions or health-related issues (such as ear infections, skin irritations, seizures, or stress-related illness) - The owner is responsible for all costs.
Accidents or injuries directly caused by the groomer - Costs will be covered by the groomer.
If an injury or illness is caused by an accident outside of my control (e.g. sudden movements, severe matting, unforeseen reaction or medical episodes during grooming) Groomer will help cover the cost.
Owner Responsibility-
Owners must disclose any medical, behavioural, or physical issues prior to grooming. Failure to do so may result in refusal of service.
Where every care is taken, Levels Dog Groomers are not liable for any injury, stress, allergic reaction, or after-effects of grooming where full disclosure of the dog's condition has not been made by the owner.
It is the owners responsibility to ensure their dog is up to date with flea, worming and vaccinations and it is at their own risk bringing a dog into the salon who isn't up to date with flea, worming or vaccinations
Customers agree to make Levels Dog Grooming aware of any changes to their dogs health or well-being, as well as any changes to their own contact information.
Behaviour & Safety:
Aggressive Behaviour- If a dog shows aggression or is unmanageable during grooming, the session may be stopped for safety reasons. Owners are liable for any injury caused to staff or damage to equipment due to behaviour.
Sedation- I do not administer sedation. If your dog requires sedation, I can only accept dogs who have over the counter sedatives or sedatives that DO NOT require a vet to monitor the dogs heart/breathing while on the sedative.
Cancellations, No shows, Late arrival or Pick up-
Cancellations- Please provide at least 48 hours notice if you need to cancel or reschedule. Late cancellations or missed appointments may incur a fee.
No-Shows- Customers who fail to attend their scheduled appointment without notice will be considered a ''No Show''. No-show will result in losing the deposit paid when the booking was made, to cover some of the profit lost. Repeat no-shows may result in refusal of future appointments.
Late Arrivals- Please arrive at your scheduled appointment time, if you arrive more than 15 minutes late,I may be unable to complete the full grooming service. In this case, the appointment may be shortened, type of service changed, rescheduled, or cancelled and you may lose your deposit.
Late Pick-up- Late pick-ups run into the next dog's appointment time so your dog must be collected promptly at the agreed pick-up time. Dogs must be collected promptly at the agreed pick-up time. Your dog will have to wait in a crate until your arrival and a late pick-up fee of £5 may be charged for dogs not collected within 15 mins of collection time.
Appointments, Scheduling & Pricing-
If the details provided such as breed, coat condition, size, or special requirements are inaccurate or incomplete, the appointment time may need to be extended, adjusted or rescheduled.
Grooming times are estimates only. Some pets may require more time due to coat condition, behaviour, or health needs. Appointments may be longer than originally scheduled.
Prices are quoted based on the information given when booking.
If the dog's condition or needs differ from the description provided (e.g. matting, fleas, coat length, size, or temperament) the final price may be adjusted accordingly.
Matting-
Matted Coats- In cases of severe matting, the coat may need to be clipped short for the welfare of the dog. This will be discussed with the owner, but the final decision will be made with the dog's best interest in mind. (See matting policy for more details).
Fleas-
For the well-being of all the dogs in our care, as well as to maintain a clean and hygienic grooming environment, I cannot accept dogs that are known to have fleas.
If fleas are found on your dog during the bath they will be given a mandatory flea bath treatment at the owners expense- £5
If the infestation is severe, I may refuse your dog until the infestation is treated.
Owners are responsible for ensuring their dogs are on regular flea prevention treatments.
Dogs carrying fleas may result in additional cleaning and sanitation fees to protect other dogs in our care and maintain salon hygiene.
Photos & Social Media- 
I may take photos or short videos of your dog before, during, or after grooming.
These images may be used for record keeping, educational purposes, or promotional use on our website, social media, or marketing materials.
No personal client information will ever be shared.
If you do not wish for your dog's name and/or image to be used, please let me know before or at your appointment. (There is also a consent tick box on the check in form)
MATTING POLICY 
At Levels Dog Care Groomers, the comfort and safety of your pet is our priority. Severely matted coats can pose health risks and cause significant discomfort for dogs. To ensure the best care possible, I have implemented the following matting policy:
What is Matting?
Matting occurs when a dog's fur becomes tangled and knotted to the point where it cannot be brushed out.
It can cause:
Skin irritation or infections
Restricted movement
Pain when touched or groomed
Hiding of parasites, wounds, or foreign objects
My Approach
I believe in humanity over vanity. While I strive to maintain your pet’s preferred style, I will not attempt to de-mat a dog if it will cause pain, stress, or injury.
Matting Removal Options
If your dog has mats that cannot be brushed out without causing pain:
I will shave down the affected areas or the entire coat.
This will be done as safely and comfortably as possible using professional grooming tools.
The groomer will discuss this with you at drop-off if matting is noticed.
Additional Charges
De-matting and shaving require extra time, skill, and care.
As such a de-matting fee of £5-£10 will be charged depending on the severity of the matting.
Risks of Matting Removal
Removing mats may expose or cause:
Nicks, cuts, or abrasions due to matting being close to the skin
Post-grooming irritation or itchiness
Temporary behaviour changes (e.g. lethargy, excessive licking)
By proceeding with grooming, you acknowledge these risks and give me permission to proceed with mat removal as needed.
Prevention
To prevent future matting:
Brushing your dog regularly, especially for breeds with longer or curly coats
Schedule grooming appointments every 4–8 weeks
Use detangling sprays or ask us for home grooming advice
Owner Acknowledgement
By leaving your dog in our care, you understand and agree to the above matting policy. If you have any questions or special concerns, please speak with your groomer at drop-off.


Lovely haircut and  very professional  service. Will definitely  use again!

Another great visit today. My dogs not the easiest at being quiet or still so I appreciate the patience and care given. 

Excellent service, very friendly and knowledgeable. Genuine care taken of your dog. Would highly recommend Erica.

I have tried several groomers for my pooch, Erica is lovely and I feel like Daisy gets her full attention and care. Excellent service , Friendly and reasonably priced

Willow and Poppy went for their full pamper session today. They went in looking like scruffy little farm dogs and came out looking absolutely beautiful. They are anxious little dogs but Erica puts them at ease and does an amazing job. Our big German Shepherd is going to see Erica tomorrow - I can’t wait to see how gorgeous she will look 😬

This is the 2nd time I have used Levels Dog Care Groomers.  Erica listens to what you would like done and actively acts on it. My dog is a bit of an unknown entity in that we don't know what breed she is, but she definitely has a Corgi bottom!!!  Her fur has been cut back lovely and so has her tail.  I would highly recommend Erica

Nellie came out looking and smelling fabulous. Definitely recommend and will use again! 

First rate. Friendly, polite and professional.  Our Lester looks great.

Erica did a brilliant job on Coopers pawsies for a nail trim . And he has super ticklish feet, and really doesn't like having them done but she's amazing and he was lovely and relaxed. Thank you so much😍

Erica was absolutely brilliant with my dog. She was patient, caring, and did a fantastic grooming job. My dog looked and smelled amazing afterwards. Would definitely recommend Erica to anyone looking for a great groomer

Will definitely be back! Cassi looked great and she was nice and relaxed when we collected her, which means she loved it too! Thank you. See you soon🐕😁

Excellent groom and service as usual,  despite having a power cut . Erica completed Dennis perfectly and he was very happy, enough for a cuddle to say thank you

Lovely calm environment and our fur baby looked beautiful. Thank you 🐾🐶

Erica was brilliant with Aksel. His first visit to a groomer for a wash, dry and brush and he came out not only smelling delicious and clean but also just as jolly as when I left him! He'll certainly be back!

Excellent service very organised it be a pleasure to see you next thank you so much for looking after Jet he looks fantastic 

Fantastic groomer- our boy came out looking so smart!

Can't thank you enough for bearing with and being kind but firm with our girl Rosie who is a total drama queen! 

Wow just wow, we’ve got our 2 GSD Back from Erica and what an outstanding job she has done 👍 
It was their first groom since they were born (2 yo in March )
They were both a little nervous to start with but her awesome skills calmed them and she befriended them both.
Would recommend Erica without a doubt 👏👏👏👏🐕🐕🐕🐕

Have taken my 9 year old Labrador twice to Erica, both times he has come out looking lovely & so soft. Smells amazing and the de-shed does wonders! 

Highly recommend! 

Erica Young

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