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DISCLAIMER:

Please reserve 4hrs for intricate & technical nail art appointment, this  covers any potential delays. The service can be quicker or slower due to unforeseen circumstances. 

DELCEYNAILS POLICY & TERMS
  
Mandatory: If you have any concerns that may affect the service please notify your provider and request an online client consultation form via message.
 
IMPORTANT: We do not provide services to under 16 without a parent/ guardian presence. 

A online Parental consent may be required for 16 &17. 

BOOKING POLICY / CANCELLATION

Please arrive with product free hands. Foreign  Normal polish removal £3 

1) Non Refundable £10 deposit
 
2) Payments: Cash, Bank transfer or Contactless. Depending on your remaining balance your therapist may ask for preferred payment method. 
 
3) BOOK 48hrs  prior to the day you want. Send pictures of your nail set. 

4) CANCEL BEFORE 48hrs to prevent  cancellation fee. £10 24hr cancellation. £15 for same day cancellation.

DISCLAIMER / REBOOK

5) Rescheduling is granted 48hrs prior to your appointment. 
Rescheduling less than 48hrs will result in cancellation & late cancellation fee. 

If you CANCEL your rebooked appointment you will be paying £15 non refundable deposit going forward this will be paid via bank transfer.  You will loose your original deposit. 

In rare circumstances If you have rebooked multiple times or your rebooked appointment ends with repeated cancellation your therapist may ask to pay up to 50% off your remaining balance after your £10 deposit , this payment goes towards your final price. 

6) REBOOK  within 3 days & carry out the service within 1 week after rebooking.

PLUS 1s
7) please message us via instagram WhatsApp or my booking site about any plus 1s and wait for confirmation to prevent upfront charge of £5 or  cancellation fee of £10. No Kid/s allowed. 

LATE: 
9) Grace period of 15 minutes after 15 minutes you’ll be charge £5 every 5 minutes. After 25 mins your appointment will be cancelled and a cancellation fee of £15 will be required before booking/ rebooking. 
NO SHOWS: Are permanently blocked from booking. 

WHAT ARE NO SHOWS? 
Your appointment will be classed as a NO SHOW if you fail to communicate your lateness or cancellation within 15minutes. 
You will be blocked from booking and your appointment will automatically cancel. 

REFUSE SERVICE:
I have the right to refuse service if your nails display: 
1) Fungal infections
2) Viral infections 
3) Bacterial infections
I do not tolerate ANY inappropriate/ abusive behaviours. 

INFILLS: 
We only infill artificial nails within 2-4  EXACTLY. Any artificial nails over 4 weeks requires soak off and new set. Only 1 Infills are allowed for acrylics. 2 infills are allowed for  BIAB & hard gel. Colour change only granted on nudes , clear & light colour acrylics. No black or dark colours. 

REPAIRS / REPLACEMENT:
Delceynails take pride in their quality of nails. Our product & technique naturally reduces breakage however we do understand it can happen. 

A) Free repair/ replacement within 3days. 

B) Please see price list for repair/ replacement price. Depends on the service different prices applies. 

SALE PRODUCTS: 
Our products are NON refundable due to personal hygiene purposes. 

By booking you have confirmed you have read and agreed to my policy and conditions. 

LOCATION: 
48 High street Hounslow, TW3 1NW
Pay parking or on street parking so please plan your journey.

Detailed policy on instagram @delceynails

Delceynails Policy Is Displayed Below

Deposits are non-refundable in case of cancellation or no-show. However, if you reschedule your appointment using the link provided, your deposit will be automatically transferred to your future booking. Please rebook within 3 days & carry out the service within 1 week of rebooking or you will loose your deposit, a new deposit will be required. 

For more info on cancellation please see our policy on instagram: @Delceynails or our booking website
 https://book.heygoldie.com/Delceynails

I’ve been going to get my nails done for 6 months and the growth is insane. I started from broken thin nails and thought that’s just how they naturally were. I love that you take your time to do my nails. Excellent customer service and I’m always left extremely satisfied. Thank you so much!!!

It was a great tym doing nails with delcy she is soo sweet n loving n I will defo c her Agn coz she did wonderful work  with my nails 💅 

Been to Delcey Nails 3 times now and every time I've been it's been such a good experience! Delcey is so talented and takes care in her work, she's an amazing person all round so easy to talk to and always makes sure she meets your needs! Can't wait to go back, thank you so much!

Amazing!!! Every time I leave I'm smiling and already thinking about what I want next. 

I always have a great experience with Delcey! She is so friendly, and her services are top notch :D she’ll leave your nails looking amazing!

I absolutely love having my nails done with Delcey, she takes great care of my nails and provide an excellent service. 

10/10 EVERY. SINGLE. TIME.!
Thank you for rocking my nails all the time 💜

Fantastic, a fabulous service is provided time after time. Highly recommended 👌 

Excellent  work. 

Delceynails is very professional in her work. She went above and beyond in making me welcome and comfortable.

My nails and feet  looks and feels so good.

Big more than 5☆ to this young beautiful lady.

Keep going girl. 

I highly recommend you.
☆☆☆☆☆☆☆☆☆☆
❤️

I love how Delcey ensures you’re happy with your nails. She’s so sweet, friendly and she does the nails on point. Try her and you won’t regret it!!!

Delcey

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