CrownedbyNae

Booking & Deposit Policy • All appointments require a non-refundable deposit to secure your time slot. • Deposits must be paid within 6 hours of booking, or the appointment will be automatically canceled. • The remaining balance is due at the time of service via cash, ATH, or other approved payment methods. Cancellations & No-Shows • Clients may cancel or reschedule up to 24 hours before the scheduled appointment. •No-Shows are blocked from booking after 3 missed appointments and are required to pay $35 no show fee, failure to pay results in you being blocked from booking. Service Satisfaction & Refunds • If you confirm during your appointment that you are satisfied with the service, this acknowledgment is considered final. • If concerns arise after the appointment, you have two options:  1. Return within 48 hours for a complimentary correction.  2. Request a refund only if the style or lashes have not been altered or removed, and are returned in their original condition. • No refunds will be issued after personal adjustments have been made or if the style has been worn for more than 48 hours. Same-Day Appointments • All same-day appointments require prior approval by text before booking. • Unauthorized same-day bookings may be canceled. • Approved same-day appointments will include a $20 convenience fee, added to your total and your deposit still needs to be received.