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Allure Cleaning & Co is your premier destination for outstanding cleaning services, expertly managed by a professional cleaner with a specialization in bond cleaning.

We pride ourselves on delivering customized cleaning solutions that cater to each client's unique requirements.

Our commitment to quality, reliability, and meticulous attention to detail ensures that every corner of your space shines.

Our bond cleaning experts are well-versed in the stringent standards set by property managers and landlords, guaranteeing a seamless transition for tenants.

Utilizing eco-friendly products and advanced techniques, we achieve remarkable results that enhance your property's appeal.

At Allure Cleaning & Co, customer satisfaction is our top priority.

Experience the difference with our dedicated team, and enjoy an Allure clean that not only meets but exceeds your expectations.

Choose us for all your bond cleaning needs and unleash the allure of your space!

Senior and pensioner's Discount 

Allure Cleaning & Co 

TERMS & CONDITIONS

INTERPRETATION: In these terms and conditions, the following words shall have the following 
meanings.
- "Customer" or "You" means any person who purchases services from Allure Cleaning & Co.
- "We" means Allure Cleaning & Co. or an authorised contractor approved by Allure Cleaning & Co.
- "Us" means Allure Cleaning & Co. or an authorised contractor approved by Allure Cleaning & Co.
- "Services" or "Service" any service that the client would like performed.
- "Terms and Conditions" means the terms and conditions of supply contained within this document 
and any conditions agreed in writing by Us.
- "Cleaner" or "Cleaners" means any person who performs the service working for Us.
- "Heavily Soiled" means the existence of additional grime, dust or dirt that has been identified to 
exist at higher levels than that of a normal residence.
- "Managing Agent" means the agent who manages the rental affairs of the property.
- "Property" means the property that is requiring a Bond Clean.
- "Bond Cleaning Standards" means cleanliness that would pass the Managing Agents scrutiny.
- "Reasonable endeavours" means that We have tried our best to make an informed decision.

GENERAL:
- These Terms and Conditions apply to all contracts for the supply of Services by Us.
- We do not tolerate inappropriate behaviour towards Us or our cleaners.
- A complete list of our Bond cleaning inclusions and exclusions can be obtained by email request.

PRICING:
- All quotes are estimates only.
- Quotes may change based on additional factors such as additional rooms, heavy soiling, 
specialist services, or altered requirements.
- We reserve the right not to clean an item/area if it may pose a risk.
- Some items may be unable to be cleaned due to wear and tear.
- Quote variations will be communicated and must be agreed upon.

ACCESS:
- The Customer must be contactable 1 hour prior to the job.
- The Customer must provide access to the property.
- Inaccessible properties incur a $120 call out fee.
- Key collection/drop-off fees apply.
- Photos of the property may be taken for quality assurance and advertising.
- Electricity and running water must be available.
- Heavy items must be moved by the Customer prior to cleaning.- All personal belongings and 
rubbish must be removed.

CANCELLATIONS / REFUNDS:
- 3 days’ notice required for cancellations.
- We may cancel a job for safety or access reasons.
- We may reschedule if the property is not as described.

PAYMENT:
- A non-refundable 25% booking fee is required.
- Full payment required within 24 hours.
- Late fees apply after one week.
- We may report non-payment to appropriate agencies

BOND RETURN GUARANTEE:
- We will return once free of charge to rectify issues raised by the Managing Agent.
- Guarantee applies only to services you engaged Us for.
- Certain items are excluded.
- Re-clean requires exit report and images.
- Re-clean warranty lasts 24 hours.
- Property must remain vacant after cleaning.- We are not responsible for natural events.

CLAIMS:
- No refund claims after service completion.
- Customer must allow a re-clean before seeking a third party.
- Older items may break due to wear and tear.
- Damage claims must include photos.
- We are not responsible for incidental costs.
- Fridges/freezers must be emptied and defrosted by the Customer.- Damages must be reported 
within 24 hours.

COMPLAINTS:
- Complaints must be emailed to acpmqld@gmail.com within 24 hours.
- Complaints must include full details and desired resolution.
- Complaints may be referred to consumer agencies if unresolved.

CONSENT TO PHOTOGRAPH THE PROPERTY:
- You consent to Allure Cleaning & Co taking photos and/or videos of the Property before, during, 
and after the Service.
- Photos are taken for quality assurance, documenting limitations, proof of service completion, 
training, and advertising.
- We avoid capturing identifiable information such as street numbers, mailboxes, or personal 
items.- Photos may be used on our website, social media, and marketing materials unless you 
withdraw consent in writing.
- Images will not be sold or shared with third parties except authorised contractors or as required 
bylaw.

PRIVACY POLICY:
- We collect only the information necessary to provide our Services.
- Customer information is stored securely and used solely for service delivery, invoicing, and 
communication.
- Photos are used only for quality assurance, proof of service, and advertising.
- You may request access or correction of personal information by contacting us.

LIABILITY STATEMENTS:
- We are not liable for pre-existing damage, structural issues, wear and tear, or deterioration.
- We are not responsible for damage arising from fragile or unstable fixtures or items.
- We are not liable for incidental costs such as loss of rent or bond monies.
- We are not liable for issues arising from utilities not being available, personal belongings left 
behind, rubbish removal, or heavy items not moved prior.
- We are not responsible for natural events after completion of the Service.
- We are not liable for damages caused by contractors providing other services.

I/We, the Customer, acknowledge that I/We have read, understood, and agree to abide by all 
Terms and Conditions outlined in this document. I/We confirm that all information provided to Allure 
Cleaning & Co is true and accurate.

Fantastic communication throughout and top quality cleaning. Highly recommend Allure Cleaning & Co for exit/bond cleaning.

Jamie was amazing.very thorough.turned up nice and early and was easy to talk to.will be using her for the future.will recommend to family and friends 

Jamie does such a great job and is always a pleasure to deal with. We always receive great quality work from Allure Cleaning & Co.

Couldn’t recommend Allure Cleaning & Co enough!! Our real estate thanked us for returning the property to such high standards.

100% recommend Jamie-Lee for your bond clean to ensure a stress free handover for your rental.

Jamie is always professional. Would recommend her to anyone

Very happy with the service, price communication and puncutality

Thank you for a great clean. Great communication . Happy to recommend 😊

Outstanding job , house looks like new , better than when we moved in …

Amazing job ladies. Checked the property after and they did an awesome job. House was spotless. Great communication and very lovely to chat to. Thank you again! Highly recommend. 

Jamie does a fantastic job cleaning our properties. Nothing is ever too much trouble and she is great to deal with. Her pricing is great too.

Jamie-Lee Larmar 

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